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Hotel Metropolitan Saitama Shintoshin

3.5 star property
3.5-star hotel near Saitama Super Arena

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Photo gallery for Hotel Metropolitan Saitama Shintoshin

Executive Twin Room
Exterior
Lobby sitting area
Cleanliness standards
Cleanliness standards

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Laundry

Explore the area

View in a map
11-1 Shintoshin, Chuo-ku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪1 min walk‬
  • Place, Saitama Super Arena
    ‪1 min walk‬
  • Place, Omiya Park
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)

Room options

View all photos for Superior Double Room

Free toiletries, hair dryer, slippers, electronic bidet

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

  • Sleeps 2

View all photos for Superior Single Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Single Room

9.4 out of 10
Exceptional
(31 reviews)
  • Sleeps 2
  • 1 Large Twin Bed
  • City view

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

9.8 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 Large Twin Bed
  • City view

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(26 reviews)
  • Sleeps 3
  • 1 Queen Bed
  • City view

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Twin Beds
  • City view

View all photos for Superior Triple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • City view

View all photos for Executive Twin Room

Executive Twin Room | Living area

Executive Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

  • Sleeps 2

View all photos for Superior Triple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

  • Sleeps 3

View all photos for Executive Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Twin Room

  • Sleeps 2

View all photos for Superior Single Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Single Room

  • Sleeps 1

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About the area

Saitama

Chuo Ward stay.With a stay at this Chuo Ward hotel, you'll be within half a mile (1 km) of Saitama Super Arena and 2 miles (3 km) of Nack5 Stadium Omiya. Omiya Park and Railway Museum are also within 3 miles (5 km).

What's nearby

  • Keyaki Hiroba - 1 min walk - 0.0 km
  • Saitama Super Arena - 1 min walk - 0.2 km
  • Cocoon City - 6 min walk - 0.6 km
  • Japan Mint Saitama Museum - 10 min walk - 0.9 km
  • Omiya Park - 5 min drive - 2.5 km

Getting around

  • Saitama-Shintoshin Station - 5 min walk
  • Haneda Airport (HND) - 95 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪カレー食堂 心 - ‬4 min walk
  • Starbucks
  • ‪EXCELSIOR CAFFÉ - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk

About this property

Hotel Metropolitan Saitama Shintoshin

3.5-star hotel near Saitama Super Arena
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Metropolitan Saitama Shintoshin also features a vending machine, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Saitama hotel.

  • 157 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Coffee shop
  • Dining venue
Hotel Metropolitan Saitama Shintoshin offers 157 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

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  • Air conditioning
  • Breakfast available
  • Parking available
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Feb 1 - Feb 2
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 3,300 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Shopping

Accessibility

  • Elevator

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Self parking fee: JPY 3300 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Guests traveling with a service animal must contact the property prior to arrival.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Metropolitan Saitama-Shintoshin
Metropolitan SaitamaShintoshi
Hotel Metropolitan Saitama Shintoshin
Hotel Metropolitan Saitama Shintoshin Hotel
Hotel Metropolitan Saitama Shintoshin Saitama
Hotel Metropolitan Saitama Shintoshin Hotel Saitama

Hotel Metropolitan Saitama Shintoshin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 526 out of 771 reviews
Rating 8 - Good. 200 out of 771 reviews
Rating 6 - Okay. 32 out of 771 reviews
Rating 4 - Poor. 5 out of 771 reviews
Rating 2 - Terrible. 8 out of 771 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable.
Stayed 2 nights in Oct 2025

8/10 Good

ChinChun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good. Service was friendly. Overall good experience. But I feel the room ventilation is not very good, kind of stuffy. I kept sneezing after entering the room and I don't have nasal allergy. Could be due to the carpet. May be better to replace carpet with simple flooring.
Stayed 2 nights in Oct 2025

10/10 Excellent

miyako, Vista

Stayed 1 night in Sep 2025

10/10 Excellent

C, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 4 nights in Aug 2025

10/10 Excellent

Po Wah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to train station and shopping malls
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic access for Billie EIlish's HMHAS tour at Saitama Super Arena. With a 7-Eleven & Lawson right across the public square, ticket collection was super easy and the train station is literally next door. The room was perfect for a short concert stay, and the breakfast buffet was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chizuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice, cozy hotel. It’s pretty close to the Saitama Sin Toshin Station and Saitama Arena. It’s very convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Shoko, Silverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2025

10/10 Excellent

Anzu, Keaau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Breakfast is served until 10am so you can relax. The buffet is very delicious. There are no steps in the bathroom. Quiet. The only view from the window was the building in front of me. It was a bit difficult for a 4-day stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great experience with excellent service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel earlier than check in time, but the staff was accommodating with holding my bag's until check in time. When I arrived to check in they already had my bags put into my room for me. So many more things the staff did, but I must say the experience was just awesome. I wish there was a six star rating because this hotel deserves it. From the room, to the breakfast, to the service, and definitely the staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kawato

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several nights. Nice hotel room. Conveniently located near shopping and train station.
Stayed 4 nights in May 2025

10/10 Excellent

Anzu, Keaau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new and safe hotel. Direct access from the station.　There are no steps in the bathroom. The basic makeup kit was very helpful. The staff were very kind. The breakfast was delicious and beautiful. It was served until 10am so there was no stress. I would like to stay here again if I have the opportunity. Thank you.
Stayed 2 nights in May 2025

10/10 Excellent

Mayu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at very convenient place. Room was clean and spacious. Buffet had great choices of Japanese/western food
Stayed 1 night in Apr 2025

10/10 Excellent

Katy, woodside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending events at Saitama super arena.
Stayed 1 night in Feb 2025

10/10 Excellent

Gia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Room was very clean and all amenities were provided in the room. Very good location, the hotel is closed to the train station, cocoon city malls, convenience stores and many restaurants. Front desk and restaurant staffs were very polite and helpful. We will definitely book this hotel again on our next trip to Japan! ❤️
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

I attended an event at the super arena. Absolutely amazing location for train station and event.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ai

Stayed 1 night in Nov 2024

10/10 Excellent

May Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Service very good! Very near to TRAIN STATION… outside of the hotel only! Very clean.. very safe.. perfect for me! Can keep our luggage after check out! Thanks a lot!! Will come again…. ❤️😁
Stayed 2 nights in Dec 2024

8/10 Good

Sherwin Mark, FPO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and convenient
Stayed 2 nights in Nov 2024