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4.6 out of 5

"The location is good. The staff was great. The room cleanliness was subpar, visible dust in areas including the bed which also included dingy looking ... " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

4-star spa hotel near Henry B. González Convention Center

Central San Antonio getaway

Within a 10-minute walk of this Downtown San Antonio hotel, you'll find Henry B. González Convention Center and Alamo. LEGOLAND® Discovery Center and Market Square are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. You'll appreciate the outdoor pool, bar/lounge, and rooftop terrace.

Suite, 1 King Bed, Accessible, Non Smoking (City View)

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $252* Per night/room 31 Mar. - 1 Apr.

Suite, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Contessa ratings based on 52 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Contessa

Everyone (25) Couples (9) Family (15)
5 out of 5

Posted by on 15 Mar. 2024

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3 out of 5
The location is good. The staff was great. The room cleanliness was subpar, visible dust in areas including the bed which also included dingy looking blankets with stains clearly left on after washing.

Posted by on 12 Mar. 2024

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5 out of 5
Excellent location and very nice and unique rooms.

Posted by on 5 Mar. 2024

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5 out of 5
The toilet was Rocky in our room, but other than that everything was fine.

Posted by on 3 Feb. 2024

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5 out of 5
This visit was over the top!

Posted by on 18 Nov. 2023

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Comment from Hotel Management

22 Nov. 2023 by Hotel Management

It was a pleasure to welcome you as our guest, Joy, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

5 out of 5
Right on riverwalk east to get to main section of restaurants and night life

Posted by , from Seven Bays on 24 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Hotel Management

Thank you for taking the time to review our hotel, Kelly. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

1 out of 5

Posted by on 17 Oct. 2023

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Comment from Hotel Management

17 Nov. 2023 by Hotel Management

Thank you for taking the time to share your rating with us, Warren. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

5 out of 5
There was a laid back vibe to this hotel while still feeling elegant and classy. Creative food and excellent drinks at the bar. Rooms were super comfortable.

Posted by on 12 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers, David. We’re thrilled to hear you enjoyed our unique style and atmosphere. Thank you again for your review, and we look forward to welcoming you back in the future!

5 out of 5

Posted by on 8 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Hotel Management

Thank you so much for your 5-star rating, Gary! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

4 out of 5
Very nice!

Posted by on 2 Oct. 2023

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Comment from Hotel Management

18 Oct. 2023 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers, Tracy. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Property Features

Hotel Contessa offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 12 meeting rooms. Event space at this hotel measures 12700 square feet (1180 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at Hotel Contessa. For a fee, parking is available. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 265 guestrooms or units
  • 14 levels
  • Meeting rooms
  • 12700 sq ft of conference space
  • 1180 sq m of conference space
  • Built in 2005
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Sofa bed
  • Refrigerator

Parking

Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Contessa offers 265 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • In-room dining
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.

Ambler Texas Kitchen - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

The Cork Bar - This bar serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body scrubs
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 1:00 AM

Special check-in instructions:

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 125.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Children under 21 years old are not allowed in the pool from 8-10 PM.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 17
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Service fee: USD 1.25 per accommodation, per night
  • Resort fee: USD 9.75 per accommodation, per night

The resort fee includes:

  • Concierge service
  • Fitness center access
  • In-room safe
  • Newspaper
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15–25 per person
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 125.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Contessa Luxury Suites
  • Contessa Riverwalk Luxury Suites
  • Hotel Contessa Luxury Riverwalk Suites
  • Hotel Contessa Luxury Suites
  • Hotel Contessa Riverwalk Luxury Suites
  • Hotel Contessa Luxury Suites Riverwalk San Antonio
  • Hotel Contessa Luxury Suites Riverwalk
  • Contessa Luxury Suites Riverwalk San Antonio
  • Contessa Luxury Suites Riverwalk

You should know

  • The seasonal pool will open in March and close in December.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.