4/10 Poor
Kerry
Travelled with partner
Mar 30, 2023
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The courtyard looks nice and in safe neighborhood. But the bathroom sink was not vented correctly and every time the toilet was flushed, toxic sewer gases came up through the sink drain. We only discovered this when we returned to hotel in the evening after dinner. I had to tear a piece of the plastic trash liner to cover the drain while not using the sink. Mattress was only slightly softer than the tile floor. And only one outlet in the bedroom, behind the headboard and very hard to reach for charging phones. Very thin windows and door, so heard local neighborhood noises all night (dogs, cars, fireworks). Felt more like a backpackers hostel than a three star hotel. We booked for four nights but checked out after a single night and booked at another hotel. They charged the whole stay upon checking in, and I haven't received any credit yet for the nights we did not stay. I'm not holding my breathe that I'll get that credit back. My advice would be to see your room, checking the bed, outlets, and flush the toilet BEFORE you pay. Front desk young lady was very nice and helpful, but there wasn't much she could do.
Kerry
Stayed 4 nights in Mar 2023
