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PortoBay Serra Golf

4.0 star property
4-star eco-certified hotel near Santo da Serra Golf Club

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Photo gallery for PortoBay Serra Golf

Lobby
Indoor pool, sun loungers
Front of property
Superior Double Room | View from room
Food and drink
Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Sítio dos Casais Próximos, Santo da Serra, Santa Cruz, 9100-255
  • AirportFunchal (FNC-Cristiano Ronaldo)12 min drive
  • Popular LocationPalmeiras Beach14 min drive
  • Popular LocationMadeira Botanical Garden22 min drive
  • Popular LocationFunchal Farmers Market24 min drive

Room options

View all photos for Standard Twin Room (Single Use)

Minibar, in-room safe, desk, blackout drapes

Standard Twin Room (Single Use)

  • 26 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Twin Room

Minibar, in-room safe, desk, blackout drapes

Standard Twin Room

  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

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Aerial view
The Cliff Bay
Pool
Hot tub
Spa
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4.9 out of 5, Exceptional, (827)
The price is CA $680
per night
CA $714 total
includes taxes & fees
20 May - 21 May
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About the area

Santa Cruz

In Santa Cruz .You'll be within 2 miles (3 km) of Santo da Serra Golf Club and 6 miles (10 km) of Palmeiras Beach with a stay here. Also within 9 miles (15 km) are Funchal Ecological Park and Faial Beach.

What's nearby

  • Funchal Ecological Park - 14 min drive
  • Palmeiras Beach - 14 min drive
  • Madeira Botanical Garden - 22 min drive
  • Funchal Farmers Market - 24 min drive
  • Monte Palace Gardens - 25 min drive

Getting around

  • Cristiano Ronaldo Airport (FNC) - 12 min drive

Restaurants

  • Moinho Velho - 9 min drive
  • Snack Bar A Chupa - 8 min drive
  • Restaurante Lily's - 5 min drive
  • O Escondidinho - 9 min drive
  • José Dias - 5 min walk

About this property

PortoBay Serra Golf

4-star eco-certified hotel near Santo da Serra Golf Club
PortoBay Serra Golf offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. Free breakfast is served. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the eco-certified PortoBay Serra Golf. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Santa Cruz hotel is smoke free.

  • 21 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Water dispenser
  • Dining venue
PortoBay Serra Golf offers 21 air-conditioned accommodations with minibars and safes. Smart televisions come with cable channels. Bathrooms include bathtubs, bathrobes, bidets, and complimentary toiletries.

This Santa Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast
  • 1 restaurant
  • Room service available

Things to do

  • 27 holes of golf
  • Bicycle rentals
  • Fitness center
  • Indoor pool
  • Sauna
  • Spa services

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Cable channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Half Board rate plans do not include drinks.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cribs (infant beds) are available for EUR 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 23.50 per room (one-way)
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

Drinks are not included in rate plans that include meals.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Porto Bay Serra Golf Hotel Machico
Porto Bay Serra Golf Machico
Porto Bay Serra Golf Hotel Santa Cruz
Porto Bay Serra Golf Hotel
Porto Bay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
Porto Bay Serra Golf
PortoBay Serra Golf Hotel
PortoBay Serra Golf Santa Cruz
PortoBay Serra Golf Hotel Santa Cruz

PortoBay Serra Golf Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 155 reviews" "
Rating 8 - Good. 49 out of 155 reviews" "
Rating 6 - Okay. 8 out of 155 reviews" "
Rating 4 - Poor. 0 out of 155 reviews" "
Rating 2 - Terrible. 0 out of 155 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 6 nights in Sep 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Stayed 3 nights in Aug 2023

10/10 Excellent

Nic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Comfortable rest after a hard journey
Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Stayed 1 night in Jun 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely small hotel very friendly and the food was very good
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
Stayed 2 nights in May 2021

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent apart from the ants
Room 301 in the main house is a lovely room with Juliet balcony and separate large outdoor terrace. The room is spacious with two armchairs and very comfortable bed. This would have been a top-notch five-star rating had it not been for the invasion of a few thousand ants. It took me and the horrified housekeeping staff an hour to clean them from a bag and the chair it was on. The dismissive response from the front desk was "oh yes, they come in when it rains."
Stayed 1 night in Dec 2020

6/10 Okay

Mrs T Joao

Ok Hotel but needed improvement to be a 4star hote
I spent two days in the hotel. Considerations: 1.Sauna not working and No instruction on how make it work,só instructions could improve. 2. massage need to be booked 24h in advance, which is fine but sometimes you just need in the next few hours which would be nice 3. Smell of the aromatic essences could be more neutral - the smell was bothering so much that made me wake up several times on the first night until I get used to it. Honestly, it shouldn’t be needed those kind of aromas 4. Noise, the guest on the next room was sick and sneezing the whole second night, the room should have acoustics treatment 5. They do not provide conditioner, I would expect that from a 4 star hotel - so bring your own 6. Breakfast. Could be much better, specially the juices, they could be fresh and not box. Coffee is very week, so on the second night I decided to order something else instead of having their filtered coffee. 6. Croissant and pain au chocolate should be fresh, Food options could be more authentic and explore the Portuguese coiousine it is fine to have French or English breakfast if they are well made, the pastel de nata was delicious. I would recommend they order authentic things from a padaria (cassetinho for instance)
Stayed 2 nights in Jul 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel, excellent restaurant
A friendly hotel in the hills of Madeira, a 15 minute drive from the airport. Quiet, relaxing, good breakfast, the restaurant serves excellent (simple) dinners, the old block is lovely.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good.
Lovely hotel, nice room. Good breakfast. No air conditioning in the room so would have been good to have had a fan.
Stayed 1 night in Jun 2017