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Mandarin Oriental, Santiago

Property class: 5 and above
5-star ski hotel near Parque Arauco Mall

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

An aerial view of a swimming pool with a fountain, surrounded by lounge chairs and umbrellas, with lush greenery and a stone pathway.
A spacious lobby with a modern design, featuring a large seating area, a central fireplace, and a view of the outdoor garden and pool area.
A spacious lobby with large windows, modern furniture, and a view of the outdoors.
A hotel with a modern architectural design, featuring a curved facade and large windows.
A resort with a pool, palm trees, a gazebo, and outdoor seating.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Place, Parque Arauco Mall
    ‪4 min walk‬
  • Place, Parque Araucano
    ‪4 min walk‬
  • Place, KidZania Santiago
    ‪12 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Club Room, 1 King Bed

A modern hotel lobby with a curved grey sofa, round tables, and a large abstract artwork on the wall.

Club Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city view.

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, desk, chair, and a dining table with a tea set.

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city view.

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (View)

A hotel room with a bed, a desk with a lamp, a television, and a window with curtains.

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(31 reviews)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Executive Suite

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Premier Suite

  • City view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Terrace

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Grand Suite, Terrace

  • City view
  • 144 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city and mountain view.

Deluxe Room, 2 Queen Beds

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

A modern hotel room with a bed, a desk, a TV, and a seating area.

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large window, a desk, two chairs, a bed, and a small kitchenette.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a dining area, and a view of the city.

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Panoramic Suite

A modern living room with a dining area, a sofa set, and a bar counter.

Panoramic Suite

  • City view
  • 141 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

A modern living room with a green sofa, a round coffee table with fruit, and a city view through large windows.

Family Suite, 2 Bedrooms

  • City view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the area

Santiago

Skiing getaway.Within a 15-minute walk of this Las Condes hotel, you'll find Parque Arauco Mall and KidZania Santiago. Clinica Alemana and Costanera Center are also within 3 miles (5 km).

What's nearby

  • Parque Arauco Mall - 4 min walk - 0.4 km
  • Parque Araucano - 4 min walk - 0.4 km
  • KidZania Santiago - 12 min walk - 1.0 km
  • Apoquindo - 14 min walk - 1.2 km
  • Bicentennial Park - 2 min drive - 2.0 km

Getting around

  • Military Academy Station - 5 min drive
  • Santiago Central Station - 31 min drive
  • Santiago Intl. Airport (SCL) - 30 min drive

Restaurants

  • ‪Varsovienne - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Café Mokka - ‬9 min walk
  • ‪Kentucky Fried Chicken - ‬6 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬5 min walk

About this property

Mandarin Oriental, Santiago

5-star ski hotel near Parque Arauco Mall
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool and a 24-hour fitness center. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Santiago hotel.

  • 1 building
  • 299 guestrooms or units
  • 22 levels
  • 2 dining venues
  • 16738 sq ft of conference space
  • 1555 sq m of conference space
  • Built in 1992
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mandarin Oriental, Santiago offers 299 accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 per person
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

How close is Mandarin Oriental, Santiago to the airport?

Mandarin Oriental, Santiago is 16.7 mi (30-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of Nov 15, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on Dec 4, 2026 start from CA $327, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental, Santiago have an airport shuttle?

Airport shuttle services are not available at Mandarin Oriental, Santiago.

Does Mandarin Oriental, Santiago offer free breakfast?

Free breakfast isn’t provided at Mandarin Oriental, Santiago, but cooked-to-order breakfast is offered for a fee of USD 40 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Mandarin Oriental, Santiago?

No, there is no casino at this hotel.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM.

Is there free parking at Mandarin Oriental, Santiago?

This hotel offers free self parking.

Does Mandarin Oriental, Santiago have a pool?

Mandarin Oriental, Santiago features a seasonal outdoor pool and a children's pool.

Does Mandarin Oriental, Santiago have a restaurant?

There are 2 onsite restaurants, offering options like Italian cuisine, pool views, and brunch.

Does Mandarin Oriental, Santiago have a spa?

There are no spa services available at this hotel.

How close is Mandarin Oriental, Santiago to downtown Santiago?

Mandarin Oriental, Santiago is 4.5 mi away from Santiago.

Mandarin Oriental, Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 1003 reviews
Rating 8 - Good. 152 out of 1003 reviews
Rating 6 - Okay. 51 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and comfortable rooms
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great staff rooms super clean house keeping amazing
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Unfortunately no indoor pool or hot tub.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as luxurious as I thought but overall a very good hotel, great location near malls and good restaurants. I would definitely recommend it.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were just the best. So helpful and so pleasant. We really enjoyed our time sipping Pisco sours in the lobby area and just enjoying the beautiful property. Well located right next to the Parque Arauco and beautiful views of the mountains.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is nice. Staff is great
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the staff giving us the service and consideration to later check out for 6pm flight.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room, view, friendly staff and quality facilities made it a great stay.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very well-trained staff. We had a nice stay during our business trip.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were only there for 1 night and our flight to santiago was delayed 4.5 hours - staff without even asking gave us a late checkout to help get a good nights sleep. grounds, room and staff amazing. would definitely return
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Gorgeous hotel with amazing staff!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great hotel, staff, food, location, EVERYTHING!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Santiago
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff in a wonderful hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Great pool
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Excellent place to stay
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this hotel and would gladly return. The room was very clean and comfortable, and the overall facilities were well maintained, creating a relaxing atmosphere throughout our visit. The staff were consistently friendly, professional and helpful, making the check-in process and daily interactions smooth and pleasant. The common areas, including the pool and gym, were always tidy and inviting. As a minor opportunity for improvement, heating the pool would make it even more enjoyable on cooler days, and expanding the range of weight-training equipment in the gym would enhance the experience for guests who exercise regularly. Overall, we were very satisfied and highly recommend this hotel.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. All great. Top level.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Excellent food. Incredibly friendly staff. Great rooms. Right next to a giant mall if you need to do shopping. Just a very solid spot
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great staff. Room very comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 5 nights in Mar 2025