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Mandarin Oriental, Santiago

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Photo gallery for Mandarin Oriental, Santiago

Exterior
Seasonal outdoor pool, pool umbrellas
Exterior
Panoramic Suite | Dining room
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Place, Parque Arauco Mall
    ‪4 min walk‬
  • Place, Parque Araucano
    ‪4 min walk‬
  • Place, KidZania Santiago
    ‪12 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(38 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(27 reviews)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, down comforters, minibar, in-room safe

Premier Suite

  • City view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Grand Suite, Terrace

  • City view
  • 144 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • City view
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Panoramic Suite

Panoramic Suite | Dining room

Panoramic Suite

  • City view
  • 141 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Living room

Family Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the area

Santiago

Skiing getaway.Within a 15-minute walk of this Las Condes hotel, you'll find Parque Arauco Mall and KidZania Santiago. Clinica Alemana and Costanera Center are also within 3 miles (5 km).

What's nearby

  • Parque Arauco Mall - 4 min walk - 0.4 km
  • Parque Araucano - 4 min walk - 0.4 km
  • KidZania Santiago - 12 min walk - 1.0 km
  • Apoquindo - 14 min walk - 1.2 km
  • Los Leones Golf Club - 2 min drive - 1.4 km

Getting around

  • Military Academy Station - 5 min drive
  • Hospitales Station - 14 min drive
  • Santiago Intl. Airport (SCL) - 30 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬5 min walk
  • ‪glass17 - ‬5 min walk
  • ‪renaissance sky bar - ‬4 min walk

About this property

Mandarin Oriental, Santiago

5-star ski hotel near Parque Arauco Mall
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool and a 24-hour fitness center. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Santiago hotel.

  • 1 building
  • 310 guestrooms or units
  • 22 levels
  • 2 dining venues
  • 16738 sq ft of conference space
  • 1555 sq m of conference space
  • Built in 1992
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mandarin Oriental, Santiago offers 310 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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  • Pool
  • Hot tub
  • Spa
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4.7 out of 5, Exceptional, 622 reviews
The price is CA $356
CA $356 total
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Santiago Mandarin Oriental

Grand Hyatt Santiago Hotel

Santiago Grand Hyatt

Grand Hyatt Santiago Hotel Santiago

Hyatt Santiago

Santiago Hyatt

Santiago Mandarin Oriental

Mandarin Oriental, Santiago Hotel

Hotel Santiago by Mandarin Oriental

Mandarin Oriental, Santiago Santiago

Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

How close is Mandarin Oriental, Santiago to the airport?

Mandarin Oriental, Santiago is 16.7 mi (30-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on May 29, 2026 start from CA $303, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental, Santiago have an airport shuttle?

Airport shuttle services are not available at Mandarin Oriental, Santiago.

Does Mandarin Oriental, Santiago offer free breakfast?

Free breakfast isn’t provided at Mandarin Oriental, Santiago, but cooked-to-order breakfast is offered for a fee of USD 45 for adults and USD 23 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Mandarin Oriental, Santiago?

No, there is no casino at this hotel.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM.

Is there free parking at Mandarin Oriental, Santiago?

This hotel offers free self parking.

Does Mandarin Oriental, Santiago have a pool?

Mandarin Oriental, Santiago features a seasonal outdoor pool and a children's pool.

Does Mandarin Oriental, Santiago have a restaurant?

There are 2 onsite restaurants, offering options like Italian cuisine, pool views, and brunch.

Does Mandarin Oriental, Santiago have a spa?

There are no spa services available at this hotel.

How close is Mandarin Oriental, Santiago to downtown Santiago?

Mandarin Oriental, Santiago is 5.8 mi away from Santiago.

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1004 reviews
Rating 8 - Good. 174 out of 1004 reviews
Rating 6 - Okay. 59 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 22 out of 1004 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Darlene

Stayed 3 nights in Feb 2026

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities
Great breakfast buffet…so many fresh & wonderful options. The hotel has the largest outdoor pool in Santiago which is a plus when visiting over the hot summer! Also the hotel is near a large mall, Parque Arauco.
Stayed 2 nights in Feb 2026

10/10 Excellent

Adnan

Stayed 2 nights in Feb 2026

10/10 Excellent

Melinda

Stayed 1 night in Jan 2026

10/10 Excellent

Jacqueline

Stayed 4 nights in Jan 2026

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent pool
Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel S

Stayed 4 nights in Jan 2026

10/10 Excellent

Karen

Stayed 2 nights in Feb 2026

10/10 Excellent

Thomas

Liked: Cleanliness
Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation.
Stayed 2 nights in Jan 2026

10/10 Excellent

W

Liked: Cleanliness, staff & service, amenities
Second stay this month. First stay started rocky but thanks to Antonio the manager most enjoyable stay
Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient, The breakfast was one of the best breakfasts we have had at any hotel. Definitely 5 stars.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sharon, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well designed rooms with terrific views, a nice poolside patio and extremely helpful front desk, concierge and customer service staff, as well as a superb driver/guide in Damien. I chose the hotel in part for its reputation as a place that does more than the usual to ensure you have a successful visit and they more than met my already high expectations, turning a very good visit into an outstanding experience, both solving problems and suggesting ways to maximize my time and enjoyment. The hotel really made a positive difference throughout my trip.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, amenities
Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect
Stayed 4 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was fine & the staff courteous, but - 1) Why are there no hooks to hang towels in the bathroom? 2) The Club Lounge was completely underwhelming. We were never offered a cocktail on either of the evenings we were there. In addition, on night 2 we arrived at 8.01 pm to find that there was no food on offer. Apparently it only offers food until 8pm - so why advertise lounge hours until 9pm? I'll never book a Club room with MO again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Hana

Liked: Cleanliness, amenities, property conditions & facilities
Lovely pool area/grounds. Staff were very accommodating. Comfy beds.
Stayed 3 nights in Dec 2025

10/10 Excellent

Magali

Stayed 3 nights in Dec 2025

2/10 Terrible

W

Stayed 1 night in Jan 2026

10/10 Excellent

Francisco

Stayed 2 nights in Dec 2025

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2025

10/10 Excellent

Naoki

Liked: Cleanliness, amenities, property conditions & facilities
perfect hospitality here! We stayed at a club room, and the staffs at the club lounge were amazingly wonderful. I traveled a lot of countries (50+), but here is the best hotel experience ever
Stayed 4 nights in Dec 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay and the staff is attentive and friendly. Thank you!
Stayed 1 night in Dec 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities
Most staff are absolutely superb. The pool area is without doubt a gem and an oasis in this beautiful city especially in the summer months. Rooms are huge and well furnished with lovely high pressure showers. Huge windows complement the rooms with amazing views of the snow capped Andes mountains. Breathtaking! Just two aspects let the hotel down from excellent to good. On check in, rather than provide a room immediately, the reception staff seem (as in many hotels) to wield too much power and make you wait until official check in time or even later! The hotel was definitely not full and these staff could easily have provided a room for us. In fact they stated they would e Mail me when our room was ready. They did not and when I asked about our room after the 3pm deadline, they manufactured a lame excuse about not contacting us! The other problem was carpet in our room(s) For a beautiful five star property, they were really dirty! We actually moved from one room to another because of this reason but the second room was as bad as the first! Please wash / clean the carpets. It’s not right or fair to your guests. Thank you.
Stayed 3 nights in Dec 2025

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025