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Solace Hotel Santiago

4.0 star property
4-star ski hotel near Costanera Center
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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Property entrance
Interior entrance
Premium Suite
Poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪12 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Santiago

Skiing getaway.Your stay at this Providencia hotel places you within 3 miles (5 km) of Clinica Santa Maria and Santiago Town Square. National History Museum and San Cristobal Hill are also within 3 miles (5 km).

What's nearby

  • Costanera Center - 12 min walk - 1.1 km
  • Santiago Town Square - 5 min drive - 4.4 km
  • Palacio de la Moneda - 5 min drive - 4.8 km
  • San Cristobal Hill - 6 min drive - 2.3 km
  • Julio Martinez Pradanos National Stadium - 7 min drive - 5.8 km

Getting around

  • Pedro de Valdivia Station - 3 min walk
  • Parque Almagro Station - 7 min drive
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Lomit's - ‬3 min walk
  • ‪Fuente Chilena Pedro de Valdivia - ‬5 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Schopdog - ‬3 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Solace Hotel Santiago

4-star ski hotel near Costanera Center
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, along with 2 coffee shops/cafes. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Santiago hotel.

  • 1 building
  • 108 guestrooms or units
  • 13 levels
  • 2 coffee shops
  • Manager's reception (free)
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in November and close in April.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1000 reviews
Rating 8 - Good. 152 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Nice hotel….a little update would be nice….construction going on around it.
Stayed 1 night in Mar 2025

10/10 Excellent

Josef, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Vitor Veloso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in great location

We spent 2 nights pre-cruise here at Solace Hotel. We arrived very early morning after an overnight plane trip and was given the option to pay a discounted rate to have access to our room and the breakfast buffet. This really helped us recharge after a meal and a short nap to enable us to take advantage of the first day in the great city. The room is well equipped with bottled water replenished daily in the refridgerator and the bed was very comfortable. The elevator worked well, getting us quickly to our 8th floor room. The only problem with the room was the shower floor was quite slippery so we ended up putting a towel inside the shower pan to prevent any slipping injuries. We loved this very modern hotel, especially the roof-top bar. It is on a quiet street that was walkable to the Cerro San Cristobal. All the front desk personnel were wonderful with great suggestions. The breakfast buffet was very good and tables were fairly plentiful and cleaned quickly. The even offered to make me one of the best Eggs Benedicts I have ever had! If we ever have to chance to be in Santiago again, we will definitely stay at Solace Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely rooftop pool and restaurant, delicious breakfast and a quiet, clean and comfortable room. I will stay at the Solace Hotel again when I am next in Santiago.
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlene

An exceptional home away from home!

We couldn’t have picked a better hotel than the Solace!!! Felipe and Kevin were at the front desk when we checked in.. Both of them were so helpful, and were amazingly accommodating! It was early morning.. They gave us our room and complimentary breakfast, which was totally unexpected! We hadn’t slept for well over 24 hours and just to get in a room to plug in our cell phones was greatly appreciated! After an entire day of touring Santiago with the guide, we came back to the room. It was a quiet and peaceful place to call home. We went to the rooftop bar for drinks and snacks, which was lovely. The servers there were also wonderful, especially Anderson. Nobody was swimming, but the pool looked really inviting. Breakfast had a lot of variety and there was availability of all the types of coffees and cappuccinos 24/7! There was ample water in the fridge in our room +2 cans of complementary sodas plus Lavazzo coffee plus the coffee machine in our room. We did not use it because there was ample coffee downstairs. Our room was spacious., quiet and the view was beautiful. I was sorry we couldn’t stay longer. However, we will return.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown near a lot of dining options. Great breakfast with friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Chowdhury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Santiago

Excellent stay, everything was top notch, especially the service, breakfast, location, and amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient area, we walked around in the evenings for dinner and felt very safe. Beautiful views from the rooftop bar and restaurant. Pool could have been cleaner, it was slightly cloudy.
Stayed 5 nights in Feb 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très belle surprise

Excellent hotel très bien situé. Le service est impecable. Les chambres spacieuses neuves encore mieux que sur les photos. Salle de bain spacieuse et moderne. Et le meilleur" le profesionalisme et la gentillese de tout le personnel de l'Hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

ian, niagara on the lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice modern hotel in the city centre
Stayed 1 night in Feb 2025

10/10 Excellent

moacyr luiz da silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Liked: Amenities
I felt the staff went over and above to assist me and some of the things I requested. They were excellent. I would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel experience. Thank you Kevin for your wonderful guidance in tours and restaurants. Kevin went above and beyond to insure we had a wonderful stay in Santiago. All the staff were polite and always on hand to attend to every need and detail.
Stayed 2 nights in Feb 2025

10/10 Excellent

LUIS ENRIQUE

Travelled with group
Liked: Property conditions & facilities
Excelente ubicación. Buen desayuno. Buen servicio. El barrio excelente y una estación del metro en la esquina, excelente opción.
Stayed 3 nights in Feb 2025

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

The view is spectacular! I loved everything about this hotel would definitely stay again and recommend! ♥️
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Stayed 4 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at located on a quiet street with beautiful views of el cerro San Cristobal and the virgin at its peak, plus a nice view of the Sky Costanera (that is just a short walk away). The staff was courteous, professional and so very helpful. Felipe tried to help me with my SIM when I was having issues and was absolutely brilliant, well-intentioned and attentive. The team seems very happy to be working there and are always laughing, humming or singing along to the music. The food was really good, as well. A good breakfast - although, I would have liked more Chilean bread (una hallullita les mataria?!). And drinks on the rooftop bar on the roof were absolutely beautiful to watch the sunset. The metro station is a block away and super convenient to get to the main tourist attractions, and Bellavista is a little far but still within walking distance from the hotel. Very, very conveniently located. It was also very clean. My room was impeccable. The sheets were crisp, clean and of high quality. Great hotel. Great value for money. Quality stay. Comfortable and convenient.
Stayed 3 nights in Feb 2025

8/10 Good

paul

Stayed 3 nights in Feb 2025

8/10 Good

paul

Liked: Cleanliness, amenities
I stayed here a year ago and was really impressed with the hotel. Cleanliness was great and service very good. I was a little (only a little) disappointed that standards were not quite so high on a second and third visit. I was given a room where there was clear water damage from the shower to the wall and the bathroom smelt really bad. I had to get it checked twice and it still had lingering smell of bad water or worse. I left and returned 5 days later and was given another room where the smell wasn’t apparent. The top pool was fantastic but I had evidence its quality of cleanliness wasn’t as good on the third visit. It’s still one of the best places to spend a day/evening in Santiago though. The only down side to the AZ bar is that it’s sometimes a long wait from ordering drinks and good, particularly on Saturday evening. The bar staff are lovely and a real benefit to the hotel but they seem to struggle with dealing with orders at times of heavy demand. The room, apart from poor bathroom smell was perfect and the bed and pillows of highest order. I can say it was the best nights sleep I’d had in ages thanks to comfort of mattress and pillows. The desk staff are super friendly but I do question why when I asked for a late check out I was told the desk guy would need to check with management and then it wasn’t possible because the hotel was completely full, but when I offered to pay for an extended stay 50USD the guy immediately took payment without any check and I had room
Stayed 1 night in Feb 2025

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic option if you are staying in Santiago. The area around the hotel is extremely safe and there’s many restaurants you could walk to. The rooftop pool and sunning area is really fantastic. The folks at the front desk were extremely helpful. They have free parking in the basement. Highly recommended hotel if you’re coming to Santiago. The price is right as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025