Hotel Family

3.0 star property
3-star hotel near Rua 25 de Marco, connected to a shopping center

Choose dates to view prices

Photo gallery for Hotel Family

Breakfast and lunch served
Reception
Interior detail
Interior
Building design

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Place, Rua 25 de Marco
    ‪16 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

Double Room

7.6 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Triple Room

  • Sleeps 3
  • 3 Twin Beds

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

You may also like

About the area

São Paulo

Heart of São Paulo.Your stay at this Bras hotel places you within 2 miles (3 km) of Rua 25 de Marco and Sala São Paulo Concert Hall. Municipal Theatre of São Paulo and Liberty Square are also within 3 miles (5 km).

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.2 km
  • Feirinha da Madrugada - 3 min walk - 0.3 km
  • Mega Polo Moda - 6 min walk - 0.6 km
  • Worldwide Church of God's Power - 16 min walk - 1.4 km
  • Rua 25 de Marco - 16 min walk - 1.4 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Bar - ‬6 min walk

About this property

Hotel Family

3-star hotel near Rua 25 de Marco, connected to a shopping center
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Hotel Family also features a vending machine, laundry facilities, and shopping on site.

This 3-star São Paulo hotel is smoke free.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • 25-inch TV

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 265 out of 701 reviews
Rating 8 - Good. 161 out of 701 reviews
Rating 6 - Okay. 139 out of 701 reviews
Rating 4 - Poor. 76 out of 701 reviews
Rating 2 - Terrible. 60 out of 701 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

4/10 Poor

Patricia Ap. S. De Araújo

Disliked: Staff & service, amenities
Banheiro velho, com sujeiras no azulejo, porta do box não fechava, e pedimos cobertor adicional porque éramos em 4 e só tinha 2 cobertores, os funcionários fizeram não ser possível nos entregar os cobertores.
Stayed 1 night in Aug 2025

4/10 Poor

Maria Carolina

Disliked: Cleanliness, amenities
A localização do hotel dentro de uma galeria é um pouco estranho, mas o fato de ser no meio do Brás foi ótimo para estarmos próximos ao metrô (que era o nosso objetivo central). O café da manhã também é bom. No entanto, o quarto era bem mais obscuro do que parecia na foto, com luzes fracas. A roupa de cama estava manchada, o chão estava cheio de poeira, o chuveiro e o box são muito mal planejados, tem uma tomada no meio (???) da cama e é um lugar usado também pelas lojas da galeria para colocar os produtos, pelo visto, o que fez com que houvesse barulho durante os horários úteis o tempo todo. Já fui em estadias mais baratas, mas muito melhores do que essa.
Stayed 1 night in Nov 2025

6/10 Okay

Eliane rocio

Stayed 2 nights in Nov 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities
Não superou as espectativas conforme o site e as fotos!
Stayed 2 nights in Nov 2025

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, amenities
Foi ótimo
Stayed 2 nights in Nov 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, amenities
ótimo estado
Stayed 1 night in Nov 2025

10/10 Excellent

Eliane rocio

Stayed 1 night in Oct 2025

4/10 Poor

Marinalva

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Stayed 1 night in Oct 2025

8/10 Good

Paulo Sérgio dos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

VIVIANE O S

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Paula

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Stayed 2 nights in Oct 2025

10/10 Excellent

Lidiane

Experiência boa
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Alessandra

Stayed 1 night in Sep 2025

10/10 Excellent

Adilson de Almeida

Liked: Room comfort
Sim
Stayed 4 nights in Sep 2025

10/10 Excellent

Clecia Aparecida

Stayed 2 nights in Sep 2025

10/10 Excellent

Clinton

Stayed 8 nights in Sep 2025

8/10 Good

Edivaldo

Travelled with family
Liked: Staff & service
No centro de vendas do Brás.
Stayed 1 night in Sep 2025

6/10 Okay

roberto alves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Sayna Adriana Guimarães

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Eliane

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025