4/10 Poor
David
Travelled with partner
Sep 16, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing yet you get used to it.
2 lifts are provided but 1 was out of order and the second is slow and stops at every floor or sometimes stopping at wrong floor.
It is a 4 star hotel for the services yet you really cannot use the services such as bar, we'll I didn't bother trying to us. I really wanted to use the jacuzzi and swimming pool, but they were too dirty to use and Jacuzzi out of order.
Room was tidy but the condition was not clean enough. Each floor had mould smell, they were trying to mask the smell and the mould with painting.
The breakfast building had strong smell of mould that hurt my throat for 3 days. Half the time the provision was not provided by concierge because they didn't have what we needed. The noise was not good as the noise of the lift was constant, you can hear it operating. No sound proof as people in corridors talking, you can hear.
Aside from the bad stuff, these are the good things: tv works, air con works, water and toilet works well. Room door key works well, I love it as it is easy to lock and unlock. They provided things we needed the next day. Breakfast food were right temperature and abundance supplied. A HD smart TV was added on my last day of the breakfast.
Staff were nice, they did their job and cleaned well.
This is clearly NOT a 4 star hotel, it is a 2 star hotel. Strange thing is I started growing custom to the hotel, or getting used to it.
David
Stayed 4 nights in Aug 2025