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4.0 out of 5

"Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If ... " More

By a verified traveller on Mon 15 Jan 2024

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Hotel Description

Hotel near 1000 Islands Mall in Brockville

In Brockville

Within 2 miles (3 km) of this Brockville hotel, you'll find 1000 Islands Mall and Brockville Arts Centre. Brockville Court House and Brockville City Hall are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $117* Per night/room 14 Apr. - 15 Apr.

Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

Everyone (4) Couples (1) Family (4)
2 out of 5
This Holiday Inn Express in Brockville is a huge disappointment for the price that it is charging for a one night stay. As well it does not live up to the tv commercials promoting HIE. My wife and I will not be staying there again.

Posted by on 13 Aug. 2023

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Comment from Hotel Management

20 Aug. 2023 by Guest Services

Thank you for choosing our hotel. We are so sorry for the inconvenience caused during your stay. Please know that your feedback is very important to us. We really hope that you will give us the opportunity to provide you a better experience in the future.

2 out of 5
My first room was right beside the highway. So noisy! They moved me to a second room where the cable didnt work.

Posted by on 5 Jun. 2023

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Comment from Hotel Management

9 Jul. 2023 by Guest Services

Thank you for choosing our hotel. We are so sorry for not meeting your expectations. Please know that all our deluxe suites are away from the highway. We really hope that you would enjoy one of our suites during your next stay.

5 out of 5
On the cusp of the worst winter storm in decades Jessie was calm, friendly and quick getting me checked in as road weary travelers began to decend upon the inn looking for shelter

Posted by on 23 Dec. 2022

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5 out of 5

Posted by on 29 Oct. 2022

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4 out of 5
The place was clean, room was amazing. I was every happy with my stay.

Posted by on 12 Mar. 2021

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Comment from Hotel Management

12 Mar. 2021 by Guest Services

Thank you for choosing our hotel. We really appreciate your kind words. You hope to see you again soon!

2 out of 5
Dirty carpet, dirty shower and merky water in the pool.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Guest Services

Thank you for reviewing your recent stay. We are sorry to hear that we fell short of your expectations; guest satisfaction is our first priority, and we take feedback very seriously. We hope that you will give us another chance to prove that your unsatisfactory stay was an exception. Thank you for choosing HIE Brockville, we hope to see you again soon!

5 out of 5
We had an excellent time, at Holidays Inn, in Brockville Ontario. The free breakfast was more than what we had expected, great choices and quality. Their staff was what made our stay a pleasant one........ thanks to all ...... we will be back 😀💕

Posted by , from Niagara Falls Ontario on 3 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Guest Services

Thank you very much for choosing your hotel and for taking the time to write this great review. We are so glad to hear that you enjoyed your stay with us and our staff made your stay pleasant. We would love to welcome you back to our hotel in the future.

5 out of 5
Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If in Brockbville this is the only place to stay.

Posted by on 15 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Amber

Dear Trystan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Brockville. We are so pleased to hear you had a great time and had such positive feedback about our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5

Posted by , from NEW HAMBURG on 9 Aug. 2023

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Comment from Hotel Management

2 Oct. 2023 by Faith

Thank you for providing us with feedback from your previous stay.We hope to see you again soon!

5 out of 5
My family and I had a great stay with you. The room and hotel was clean. The staff was exceptional. The breakfast staff were super friendly and very helpful. Thank you for a great stay.

Posted by on 12 May 2022

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Comment from Hotel Management

20 May 2022 by Guest Services

Thank you for choosing our hotel. We really appreciate your feedback.

About the Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

Location 7815 Kent Blvd, Brockville, ON K6V6N7

Property Features

Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel. Self parking is free.

  • 80 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Brockville Station (1.8 km / 1.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brockville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 300.00

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Holiday Inn Express Brockville
  • Holiday Inn Express Hotel Brockville
  • Holiday Inn Express Hotel & Suites Brockville Ontario
  • Holiday Inn Express Hotel And Suites Brockville
  • Holiday Inn Express Hotel & Suites Brockville Ontario
  • Holiday Inn Express Hotel Suites Brockville
  • Inn Express Brockville
  • Holiday Inn Express Hotel Suites Brockville
  • Holiday Inn Express Hotel Suites Brockville an IHG Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.