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"I like the openness of the kitchen along with the desk " More

By a verified traveller on Sun 09 Feb 2020

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Hotel Description

3-star hotel near Westport Plaza

Near the airport

Within 6 miles (10 km) of this hotel, you'll find St. Louis Car Museum and Hollywood Casino Amphitheatre. Sophia M. Sachs Butterfly House and St. Louis Zoo are within 12 miles (20 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, kitchens

The 111 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi, TVs, and premium bedding are also available.

Suite, 2 Bedrooms, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hawthorn Suites by Wyndham St. Louis Westport Plaza ratings based on 22 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham St. Louis Westport Plaza

Everyone (11) Couples (7) Family (6)
2 out of 5
The was very nice Felt like home . However on my arrival I was told I couldn’t be rented to because they wanted a major credit card . Which was never ask for when booking room through Travelocity . And I never got a hold of anyone . It was late and staff was inconsiderate of the frustration after an hour .

Posted by , from Peoria on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2 out of 5
The linens were in good shape. But the property needs updating and a good cleaning. Our dishwasher was full of dirty dishes when we got there,we ran it twice it did not clean the dishes. The room smelled like cigarette smoke and the TV and lights were on when we came into the room, we were not sure if someone was still in there. If you don't expect real clean or in good repair you will be ok.

Posted by , from Red Wing, MN on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

5 out of 5
I like the openness of the kitchen along with the desk

Posted by on 9 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

5 out of 5
My own space the convenience of the location the staff was friendly

Posted by on 28 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

1 out of 5
You allow dogs to stay on your but when the continue to bark nonestop that is not good.

Posted by on 11 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4 out of 5

Posted by on 7 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

3 out of 5
I liked the room but the room wasn't what i saw on the website. No clean towels was placed in my room for the next day. Also, i had a problem with checking in

Posted by on 24 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2 out of 5
The room has an upstairs loft and location is convenient

Posted by on 18 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

3 out of 5
Room has problems with the tub,it looks like they painted the bottom and when my daughter used it, it peeled off.

Posted by on 17 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Angie

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

1 out of 5

Posted by on 11 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Angela

Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St. Louis Westport Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

About the Hawthorn Suites by Wyndham St. Louis Westport Plaza

Location 1881 Craigshire Rd, Maryland Heights, MO 63146

Property Features

Hawthorn Suites by Wyndham St. Louis Westport Plaza offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A free area shuttle within 5 mi is available. The business-friendly Hawthorn Suites by Wyndham St. Louis Westport Plaza also features barbecue grills, a picnic area, and laundry facilities. Self parking is free. This 3-star Maryland Heights hotel is smoke free.

  • 111 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Lambert-St. Louis Intl. Airport (STL) (14.1 km / 8.8 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hawthorn Suites by Wyndham St. Louis Westport Plaza offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Maryland Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Television
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

  • No rollaway/extra beds available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Wyndham St. Louis Westport Plaza Hotel
  • Hawthorn Suites Wyndham St. Louis Westport Plaza
  • Hawthorn Suites by Wyndham St. Louis Westport Plaza Hotel
  • Hawthorn Suites Wyndham St. Louis Westport Plaza Hotel
  • Hawthorn Suites Wyndham St. Louis Westport Plaza
  • Hotel Hawthorn Suites by Wyndham St. Louis Westport Plaza
  • Residence Inn By Marriott St Louis Westport
  • By Marriott St Louis Westport

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.