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Hotel Innes by HappyCulture

4.0 star property
4-star Baroque hotel in Toulouse City-Centre

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Photo gallery for Hotel Innes by HappyCulture

Daily buffet breakfast (EUR 15 per person)
Reception
Front of property
In-room safe, desk, blackout drapes, soundproofing
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
13 Rue Matabiau, Toulouse, Haute-Garonne, 31000
  • Place, Basilica of Saint-Sernin
    ‪6 min walk‬
  • Place, Place du Capitole
    ‪9 min walk‬
  • Place, Capitole de Toulouse
    ‪9 min walk‬
  • Airport, Toulouse (TLS-Blagnac)
    ‪12 min drive‬

Room options

View all photos for Classic Twin Room

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

In-room safe, desk, blackout drapes, soundproofing

Comfort Double Room

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

In-room safe, desk, blackout drapes, soundproofing

Classic Double Room

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Toulouse

Heart of Toulouse.Within a 10-minute walk of this Toulouse City-Centre hotel, you'll find Rue d'Alsace-Lorraine and Garonne. Victor Hugo Market and Canal du Midi are also within half a mile (1 km).

What's nearby

  • Garonne - 5 min walk - 0.4 km
  • Basilica of Saint-Sernin - 6 min walk - 0.6 km
  • Place Wilson - 8 min walk - 0.7 km
  • Place du Capitole - 9 min walk - 0.8 km
  • Capitole de Toulouse - 9 min walk - 0.8 km

Getting around

  • Jeanne d'Arc Metro Station - 3 min walk
  • Toulouse Matabiau Station - 8 min walk
  • Blagnac Airport (TLS) - 21 min drive

Restaurants

  • ‪Brioche Dorée - ‬4 min walk
  • ‪Mak Food - ‬4 min walk
  • ‪Le Tchin - ‬5 min walk
  • ‪Cafe de la Concorde - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk

About this property

Hotel Innes by HappyCulture

4-star Baroque hotel in Toulouse City-Centre
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Innes by HappyCulture. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Baroque Toulouse hotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 7 levels
  • Built in 1986
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
Hotel Innes by HappyCulture offers 43 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (EUR 10 per night)
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Secured self parking fee: EUR 10 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

BEST WESTERN Athenee
BEST WESTERN Athenee Toulouse
Best Western Athénée Happyculture Hotel Toulouse
BEST WESTERN Hotel Athenee Toulouse
Best Western Athénée Happyculture Hotel
Toulouse Best Western
Best Western Athénée Happyculture Toulouse
Best Western Athénée Happyculture
Hotel Innes
Best Western Hotel Innes
Innes By Happyculture Toulouse
Hotel Innes by HappyCulture Hotel
Hotel Innes by HappyCulture Toulouse
Hotel Innes by HappyCulture Hotel Toulouse

Hotel Innes by HappyCulture Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 480 reviews
Rating 8 - Good. 160 out of 480 reviews
Rating 6 - Okay. 36 out of 480 reviews
Rating 4 - Poor. 8 out of 480 reviews
Rating 2 - Terrible. 1 out of 480 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh breakfast with grocery shops nearby as well as rsstaurants
Stayed 1 night in Oct 2025

8/10 Good

Alexander N

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for one or two nights, bed was comfy..quite small rooms but usable. Walking distance to main areas. Super friendly amd really helpful staff
Stayed 1 night in Sep 2025

8/10 Good

Debbie, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young woman who checked me in was kind and patient. The room was clean and comfortable, though quite small. The breakfast had many options, though I’m not sure it was worth the cost. I was given misinformation regarding the bus to the airport; it would be very helpful to future travelers to have better information on which bus to catch, the location, and the accurate cost.
Stayed 1 night in Sep 2025

10/10 Excellent

Christiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly little lovely place

Nice little friendly Hotel in good walking distance to centre and close to railway station!
Stayed 2 nights in Sep 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Yosif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities

Good value and welcoming staff

Warm and welcoming staff. A few pleasant perks like filtered water (flat and sparkling) in lobby at all times. We had room on 7th (basically in the roof) so the ceiling was lower in the far half of tge room, which does not make ot look as spacious. The window is below eye level. Comfortable bed. Well located hotel, close to everything by foot.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely lovely hotel in a great location and with a cosy, welcoming atmosphere. We loved our stay here - especially the nice touches like free fizzy water and coffee in the lobby. The rooms were nicely decorated and clean, plus the staff were really welcoming and helpful. Would definitely love to stay here when I next return to Toulouse.
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2025

10/10 Excellent

Aziza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

We booked a very last minute stay at Happy Culture and we received a warm welcome from Penelope. They were so helpful and kind. We arrived minutes after booking and everything was ready for us and nothing was too much trouble. Would highly recommend. Beware of the spiral stairs to the roof roomsZ
Stayed 1 night in Jul 2025

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was perfect for our stopover in Toulouse. Front desk was extremely helpful. Location was wonderful as Toulouse is a very walkable city. Parking was a bit confusing as it's entrance is right next to the lobby entrance and has a very narrow driveway. There are limited spots and difficult to get in and out of. Other than the parking scenario, this was an affordable and quaint hotel option to stay in this wonderful city.
The view from our room
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with many convenient features like filtered water.
Stayed 1 night in Jun 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience and stay. The room was small as others have noted but was clean, well appointed with comfortable beds and great air conditioning on a hot day. Breakfast was very good. Paola and Lorenzo were excellent at the check-in and checkout. Very kind and helpful. Would recommend for all these reasons and fantastic location easy walk to the center of town and many restaurants.
Stayed 1 night in Jun 2025

10/10 Excellent

Marco, Spring

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Average hotel

Hotel staff are lovely and friendly Room small ...very noisy from street noise The Bedding made us very itchy but it could be the soap powder they use.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Stayed 1 night in Jun 2025

8/10 Good

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Beautiful design. Good location. Parking. Room is too small. Had to climb a flight of stairs to get to it.
Stayed 2 nights in May 2025

6/10 Okay

Tatiana

Business traveller
Liked: Cleanliness, staff & service
I was surprised to see a 4 star rating on the door of this hotel after I saw the property. The rooms are small, design is primitive, the space in a desperate need of repair, the bathroom had some dirt on the bottom of bathtub, the room was cold through the night ( no extra blanket-I slept in m’y doudoune) , and I was harassed by the cleaners 40 minutes before the check out. However, the reception staff was kind and friendly, and the reception area offered coffee and tea, water, which was quite nice. It was my first experience with the HappyCulture chain, and probably the last one
Stayed 1 night in Apr 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. My room was small but. Comfortable and there was a bathtub which I was thrilled to enjoy!
Stayed 1 night in Apr 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025