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4.0 out of 5

"We did not stay at the Oaks Gateway Suites they had an issue with water leak and move us to the their partner hotel Oaks Metropole Hotel. The area wa ... " More

By a verified traveller on Sat 13 Apr 2019

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Hotel Description

4.5-star luxury apartment near Magnetic Island Ferry Terminal

On river

At this South Townsville apartment, you'll be within a 5-minute walk of Maritime Museum of Townsville and Perc Tucker Regional Gallery. Museum of Tropical Queensland and Cultural Centre Townsville are also within half a mile (1 km).

Outdoor pool

This apartment features an outdoor pool and a fitness center. Enjoy the spa tub and perks like free self parking and free WiFi. WiFi in public areas, dry cleaning, and luggage storage are also on offer.

WiFi, balconies

Along with WiFi, the 111 apartments offer wired Internet and balconies. TVs, refrigerators, and hair dryers are also available.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$132* Per night/room 31 Jan. - 1 Feb.

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Townsville Gateway Suites ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Townsville Gateway Suites

Family (2)
4 out of 5
We did not stay at the Oaks Gateway Suites they had an issue with water leak and move us to the their partner hotel Oaks Metropole Hotel. The area was not in a central location like the Oaks Gateway Suites would have been with restaurants located just across the street.

Posted by on 13 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Oaks Gateway Suites

Thank you for taking the time to leave a review. I apologise that on this occasion we did need to move your reservation due to a water leak. Guest relocations are only ever done as a last resort and we will always try to move our guests to our sister property Oaks Metropole to ensure they still experience the Oaks standard of accommodation and service. I appreciate that it is a little further from restaurants and hope this caused you only minimal inconvenience during your stay. We do hope you choose to stay with us again so we have the opportunity to take care of you at Oaks Gateway Suites.

About the Oaks Townsville Gateway Suites

Location 2 Dibbs Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Gateway Suites offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. The luxury Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.4 km / 4.6 mi)
  • Train station: Townsville Station (3.4 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Gateway Suites offers 111 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. This Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include showers.

  • Private balcony
  • Television
  • Refrigerator
  • Shower
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway on Palmer
  • Oaks Gateway Suites Townsvill
  • Oaks Gateway Suites
  • Oaks Townsville Gateway Suites Apartment
  • Oaks Townsville Gateway Suites South Townsville
  • Oaks Townsville Gateway Suites Apartment South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.