Find a cheap Hotel in Tulum City Center

"There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going."

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."

"The villa is stunning, so are the amenities. Gorgeous tranquil lush grounds. Beautiful pools. Superb customer service. Jesus is wonderful! I booked for 3 nights and extended my trip to 6 days. Thanks Hotel Bardo! Will definitely return 🙏 Hellen"

"Breakfast was good. Beautiful and comfortable boutique hotel. Very clean. Staff was friendly and helpful. Loved it!"

"El hotel es bastante limpio, la ubicacion es buena y el desayuno esta muy bien servido, creo que el precio es bastante bueno por todo lo que se ofrece y si me volveria a hospedar aqui. el unico problema fue que el wifi no llegaba a nuestra habitacion pero fuera de eso todo increible."

"Nice hotel with a lovely rooftop pool. Room was attractively & thoughtfully decorated. The only window we could open in the room was in the bathroom. We missed a "