2/10 Terrible
Nicholas
Travelled with group
Sep 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in at 12 pm 9/6/25 was supposed to stay till 9/8/25.
I took a shower because the room looked clean and fine. After my shower I left to go out into the city with friends, and we get back to the hotel and pull down sheets so we can lay, and there were stains on the sheets, a bug was on the mattress under the sheets, so at 3:00pm we go to front desk to check out, requesting a refund as we were only there for an hour. The man at the front desk was very rude, rolling his eyes as I was explaining how nasty the room was and that we don’t feel comfortable staying. He then said to call Expedia to get a refund. We called sat on the phone for 10 minutes, Expedia called the hotel to speak to the manager, and the manager refused to give any type of refund. After the call we try Expedia we called the hotel, spoke to the man at the front desk again, he said the “room was clean” and that they will not be issuing a refund. We then had the manager on the phone, who was EXTREMELY rude, yelling at us over the phone saying we don’t get a refund because I took a shower. Making the room “used”. I said charge me for today that’s fine I want a refund for Sunday night as I am not going to be in the hotel. He said that is not how it works due to me taking a shower. He then got a very nasty tone on the phone, and I had tried explaining again that I don’t want a full refund just charge me for tonight and refund the rest. Very very unprofessional. I do NOT recommend staying here unless you want
Nicholas
Stayed 2 nights in Sep 2025