No information give to access the room : after 3 call finally someone reply. The room were open and one of them wasnât closeable. A very poor level of service. I heard snoring in the room next to me all night... a disaster !
Thinking Diamond Villas sounded good and always wanting to support small business, we booked. Arrived and had to wait for a man to come from next door to let us in. The room was SO small with a shower in the bedroom right next to the bed. The toilet and sink were next to shower behind a door. The room was Clean and a clean bed, but VERY dated and Not worth the ÂŁ150+ we paidâŠ. Thanks be we only booked for one night. The limited parking was being used, so extra cost to park the car. We opened the window wide and there was a powerful fan, otherwise we would not have stayed as very claustrophobic. Oh and we were told âno alcohol in the room or you will be removed and charged ÂŁ25 for a deep cleanââŠ.. Never had this is the MANY holidays we have taken. By far the worst hotel we have ever stayed in - AVOID
As a solo traveller with simple requirements, the property ticked all the boxes - own shower and immediate hot water, toilet, TV, kettle, bed was comfy. Just about close to town.
Room was small but perfectly functional. Price was very fair.
However - to me it is not made clear that there is no full-time reception. On arrival with no answer of the doorbell I had to ring a mobile number. What if my phone had been flat? This needs to be made very clear, especially for solo travellers.
The check-in over the phone worked OK and I got into the room, but it is quite hard carrying bags and receiving instructions on phone about numbers to put on keypads. On arrival into my room I wasn't expecting stairs down and didn't see them as I was on phone receiving instructions as to where keycard was in room. If you want to go fully remote, these instructions could surely just be emailed on day of planned arrival?
So very serviceable room, building/decor needs a bit of TLC and remote check-in needs to be streamlined.
Property was perfect for the price. Clean and welcoming. Shower was nice and the bed was comfortable. I was able to get in touch with the management on arrival.
Tap in the ensuite was cold and despite running for a while, did not produce hot water.
The building was subject to some noise pollution and you could clearly hear other guests in other rooms.
Other than that, I would book again.
The hotel is well located. I stayed in the annexe room at the rear of the building accessed through a small yard at the back. Recently decorated the room was clean, warm and surprisingly quiet. Bed was very comfortable, and a very spacious bathroom with nice thick towels. My only criticism would be that there is a strong smell of new carpet in the bedroom
Room was small. The shower was an add on in the room. Door didnât shut, toilet was cold and the bed was extremely hard, instructions to get in were not great stood on the door waiting for 10 mins
on check in if you can call it that. phoning a mobile number to gain access to follow instructions to gain entry, as a sole person i felt utterly unsafe staying here, after five minutes in the room i could not stay there. i returned home by train cutting my two day break to a end. its more like a half way house or hostel, should be removed as a b&b. disgrace.
After reading some of the negative reviews we were very pleasantly surprised. Staff were helpful and attentive and actually went above and beyond. Overall the property is a little dated and and in one of our rooms the tv wasn't working properly and in another the the lightbulbs needed replacing but it's clean, the beds are comfy and it's close to town. Would definitely stay here again.
We enjoyed our stay at the Diamond Villa hotel, for our weekend in York
The room we stayed in was clean, although for the 3 of us we found it was a little difficult to move around, however we managed.
Thank-you for having us