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Malmaison York

4.0 star property
4-star eco-certified hotel near York Minster

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Photo gallery for Malmaison York

Rooftop terrace
Reception
Banquet hall
Standard Double Room
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
2 ROUGIER STREET, York, England, YO90 1UU
  • York Christmas Market
    ‪6 min walk‬
  • Shambles
    ‪7 min walk‬
  • York Minster
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(95 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

Family Room

FAMILY SUITE

8.8 out of 10
Excellent
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

7.0 out of 10
Good
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

9.0 out of 10
Wonderful
(27 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

9.2 out of 10
Wonderful
(22 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9.2 out of 10
Wonderful
(11 reviews)
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

York

Bishophill stay.Within a 10-minute walk of this Bishophill hotel, you'll find York Minster and Shambles. Yorkshire Museum Gardens and York Central Library are also within half a mile (1 km).

What's nearby

  • York Christmas Market - 6 min walk - 0.5 km
  • Jorvik Viking Centre - 6 min walk - 0.5 km
  • York City Walls - 6 min walk - 0.5 km
  • Shambles - 7 min walk - 0.7 km
  • York Minster - 9 min walk - 0.8 km

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪House Of The Trembling Madness - ‬4 min walk
  • ‪Society Lounge Bar - ‬1 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk
  • ‪The Garden Room - ‬4 min walk
  • ‪PizzaExpress - ‬3 min walk

About this property

Malmaison York

4-star eco-certified hotel near York Minster
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness center, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • 2 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Exterior

The Milner York

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,494 reviews
The price is CA $149
CA $178 total
includes taxes & fees
Aug 31 - Sep 1
The Milner York

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 27.50 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • 20-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 757 out of 1306 reviews
Rating 8 - Good. 337 out of 1306 reviews
Rating 6 - Okay. 130 out of 1306 reviews
Rating 4 - Poor. 56 out of 1306 reviews
Rating 2 - Terrible. 26 out of 1306 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Glynis

Stayed 2 nights in May 2025

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, would book again if in York! Super quick and easy walk from the train station, very convenient! Easily walkable to everywhere in town! I felt very safe as a young solo female traveller
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Stayed 1 night in Apr 2025

4/10 Poor

Alex

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Impersonal bare room and bit tatty. Good service.

Room was upgraded to Club but just meant it had more m2 floor space. Room was so big TV was too small. Tatty around the edges with grout missing in shower and bashed furniture. Room had a cold bare feeling to it. Not the intimate plush rooms you used to get in Malmaison. Whatever they are trying to do doesn’t work.
Stayed 1 night in May 2025

2/10 Terrible

Damien

Stayed 2 nights in Apr 2025

8/10 Good

Jaqui, Prestwick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and hotel centrally located
Stayed 4 nights in May 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Upgraded the room and it was worth it.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROOM VERY POOR
Stayed 2 nights in Feb 2025

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, fantastic room but service lacking in places such as enthusiasm to help with questions
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Best hotel in CHAIN Location , staff and restaurant fab
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel … really friendly staff
Stayed 1 night in May 2025

4/10 Poor

Zoe

Liked: Staff & service
Disliked: Cleanliness, room comfort

Cleanliness leaves a lot to be desired.

This place is way overpriced. The cleaners clearly don't really clean. We had to hunt for the tv remote control, and found it under the bed. The shower head clearly needs descaling as jets come out in all directions. There are no windows which open so it gets very stuffy and dry with just the aircon to provide relief from the heat. The toilet isn't cleaned properly at all, there was urine splashes on the wall at either side of the toilet. I made reception aware and showed them pictures, and they just said sorry. Not really good enough. I'd upload the photos but it isn't allowing me to.
Stayed 1 night in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Staff all very friendly and helpful from reception to restaurant staff Food was excellent and of a high quality . This was from the set price menu The room was well equipped and comfortable
Stayed 2 nights in Apr 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

TAO

Stayed 1 night in May 2025

10/10 Excellent

Callum

Stayed 1 night in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Break

Stayed on a Saturday and Sunday night for my girlfriends birthday, we always stay at this hotel and again it was great break away.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emily

Stayed 1 night in Apr 2025

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Excellent location, near to train station and town centre. Club room ideal. Roof terrace good. Would definitely stay again.
Stayed 1 night in Apr 2025

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities

Could be better

The room was adequate, would have liked water in the fridge at least. The reception staff were wonderful, however the bar staff particularly the female manager was rude and a lit arrogant. Customer service skills need a rethink. Great location not too noisy traffic wise however early morning delivery 6am were a bit too noisy.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York Stay

The hitel was well located and the staff were friendly
Stayed 1 night in Apr 2025

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern, clean hotel with a few minor quibbles

Very modern, stylish hotel in a very convenient location in the heart of the city centre, walking distance from the station. A couple of minor quibbles; we were given drinks vouchers in exchange for opting out of housekeeping, which was a very nice touch, but we were told that it was a voucher for £7.50 each. However, when I used it at the bar for two soft drinks, the barman didn't return the voucher, and when I asked for it back he told me to go to reception to get another one. When I did this I was told I could only get a second one the next day. So basically it wasn't a voucher worth £7.50 each; it was a voucher for ONE DRINK each UP TO the price of £7.50, but that was not explained! Also, I'd booked a twin room and when we got to the room the beds were together in double bed formation, so we had to push them apart ourselves. Finally, there was nowhere to hang coats other than in the wardrobe. But other than that, it was comfortable and clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient hotel with l lovely rooftop bar. We walked everywhere !
Stayed 1 night in Apr 2025