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Novotel York Centre

4.0 star property
4-star hotel near Shambles

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Photo gallery for Novotel York Centre

Exterior
Bar (on property)
Indoor pool
Superior Room
Porch

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
Fishergate, York, England, YO10 4FD
  • Place, York Barbican
    ‪3 min walk‬
  • Place, Jorvik Viking Centre
    ‪8 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 1 Queen Bed with Sofa bed

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(50 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(49 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room, 1 Queen Bed with Sofa bed

Family Double Room, 1 Queen Bed with Sofa bed

Family Double Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(21 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

York

Fishergate stay.Within a 10-minute walk of this Fishergate hotel, you'll find York Barbican and Yorkshire's Winter Wonderland. Clifford's Tower and Walmgate Bar are also within half a mile (1 km).

What's nearby

  • York Barbican - 3 min walk - 0.3 km
  • Jorvik Viking Centre - 8 min walk - 0.7 km
  • York City Walls - 8 min walk - 0.7 km
  • Shambles - 9 min walk - 0.8 km
  • York Christmas Market - 9 min walk - 0.8 km

Getting around

  • York (QQY-York Train Station) - 5 min drive
  • Leeds (LBA-Leeds Bradford) - 55 min drive

Restaurants

  • ‪The Postern Gate - ‬4 min walk
  • ‪Bison Coffee House - ‬6 min walk
  • ‪Edinburgh Arms - ‬2 min walk
  • ‪Angel on the Green - ‬11 min walk
  • ‪The Masons Arms - ‬3 min walk

About this property

Novotel York Centre

4-star hotel near Shambles
Novotel York Centre offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Novotel York Centre. For a fee, parking is available.

This 4-star York hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1986
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Novotel York Centre offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include shower/tub combinations and hair dryers. This York hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Exterior
Hampton by Hilton York Piccadilly
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,434 reviews
The price is CA $124
CA $149 total
includes taxes & fees
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Hampton by Hilton York Piccadilly

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in stairways
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 40
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 17 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18 per person
  • Self parking fee: GBP 17 per night
  • Pet fee: GBP 17 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel York Centre Hotel
Novotel Hotel
Novotel Hotel York Centre
Novotel York Centre
Accor York Centre
Hotel Novotel York
Novotel York Centre Hotel York
York Novotel
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York

Novotel York Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1011 reviews
Rating 8 - Good. 306 out of 1011 reviews
Rating 6 - Okay. 112 out of 1011 reviews
Rating 4 - Poor. 37 out of 1011 reviews
Rating 2 - Terrible. 21 out of 1011 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jayesh

Disliked: Cleanliness, property conditions & facilities

Not worth the money we paid.

Not a good stay, rooms was worn out with stains in the carpet, dust collection and a leaky air conditioning unit.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Good city centre hotel - rooms are comfortable and the bar area is trendy. Avoid Race weekends!
Stayed 1 night in Aug 2025

6/10 Okay

matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very corporate; pool/sauna was good. Breakfast was poor and very expensive; staff were polite/helpful. Flaking paint on the ceiling of the breakfast area was disconcerting. Extortionate parking charge. Quite under-impressed given the £220 per night we paid for a very plain double room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Olivia

Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a lovely stay. Two quibbles: 1. Having to pay for parking at £17 per night when you're already paying £200+ for a room 2. The shape of the sinks in the room don't lend themselves to anything in them going down the plug hole e.g. spit, toothpaste and shaving detritus.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice for me and my partners 3 night stay, we especially loved breakfast
Stayed 3 nights in Aug 2025

4/10 Poor

Zita, Gillingham

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Oh dear, what is going on here Novotel? You used to be a trusted high quality chain but I am not sure anymore. The grounds of the hotel and the lobby is modern, stylish and well looked after. The staff was courteous and lovely... BUT that's all the positives I can say. The breakfast is well packaged but mediocre to a 4 star hotel. The room we stayed in was awful. Dirt and dust rolled off the wall. The carpet was soiled all over. The bathroom was disfunctional smelly and flooded all the time. The bed was like a rock and the bedding old. The communal areas are dingy and dirty. This is a property which hasn't been looked after a long time. Please do better Novotel. Please do justice to the wonderful York and your dedicated staff members.
Stayed 3 nights in Jul 2025

8/10 Good

Myrna

Liked: Cleanliness, staff & service
the place is accessible
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Amenities
Nice hotel, nice rooms, nice restaurant, will definitely be going back
Stayed 3 nights in Aug 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service
Never stayed at at this chain before and didn't know what to expect. We were pleasantly surprised at the standard. Would 100% stay again
Stayed 1 night in Aug 2025

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you have kids. They really try to include them, with special events and kids areas.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York family city break

Loved staying at this hotel. A great experience from start to finish.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base for a stay in York

Very good stay. Loved the little extras like the pink lemonade and pick'n'mix at reception. Staff all very helpful and friendly. Good breakfast options available.
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in Aug 2025

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk into York. It has good family rooms as well as a pool and nice bar
Stayed 1 night in Jul 2025

8/10 Good

Gillian

Stayed 1 night in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Issue at check in

We have stayed at this hotel many times and always highly recommend it. Our visit this time was spoiled slightly by our check in experience at the hotel. For background, I booked this at short notice (2/3 days beforehand). Confirmation from Hotels.com stated check in time as 4.30pm. I completed the online check in form (from Novotel itself) the day before our stay, as requested. This asked for your estimated time of arrival as you can arrive before your stated check in time (to leave luggage/ use the car park etc). The form stated rooms would be ready from 3.00pm. I confirmed our arrival time as between noon and 3.00pm. We arrived around 2.00pm and were told at reception that our room would not be available for 3.00pm but it would be ready no later than 3.30pm. We were ok with this. We went for a walk into York and returned to the hotel at 3.50pm. On arrival we were told we could not check in until 4.30pm as we were not Accor members and the 3.00pm check in is only available to such members (we are members but hadn't use the app for this booking). I acknowledged this but stated we had been told twice (once on the online form and once at reception) we could get in before 4.30pm. The receptionist did try to find us a room and gave us keys for a room on the first floor. We were grateful for this and made our way to the room. On entering, we discovered it was already occupied! Eventually, everything was sorted out but not a great start to our break. Otherwise, all ok.
Stayed 3 nights in Jul 2025

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Staff & service, room comfort

Disappointing stay.

Unfortunately for my 4th stay at the hotel I'm down rating my scores. The bed was rock solid and very uncomfortable, the room was next to the lift and stair well so got the noise from that through the night. Although we were there for 3 nights the room was only serviced once. Not the best stay and I'm very disappointed because i have raved about this hotel to friends and family
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in but the system was slow and had to wait longer than expected, however, Bishal at the front desk was amazing and upgraded us. A real credit to your organisation - thanks Bishal!!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel good location

Although check-in was slow staff were lovely! A very good stat would stay again And have breakfast next time it looked really good!
Stayed 1 night in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025