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The Black Swan - The Inn Collection Group

4.0 star property
Enjoy the free WiFi at this 4-star York hotel

Choose dates to view prices

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Bar (on property)
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
Market Place, Helmsley, York, England, YO62 5BJ
  • Hemsley Walled Garden
    ‪6 min walk‬
  • Rievaulx Abbey
    ‪6 min drive‬
  • Ampleforth Abbey
    ‪7 min drive‬
  • Durham (MME-Teesside Intl.)
    ‪55 min drive‬

Room options

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Helmsley

York retreat .Your stay at this hotel will put you steps from Helmsley Arts Centre and a 5-minute walk from North York Moors National Park. Duncombe Park and Cleveland Way are also within half a mile (1 km).

What's nearby

  • Duncombe Park - 3 min walk - 0.3 km
  • Hemsley Walled Garden - 6 min walk - 0.5 km
  • Rievaulx Abbey - 6 min drive - 5.6 km
  • Ampleforth Abbey - 7 min drive - 7.8 km
  • Flamingo Land Theme Park and Zoo - 25 min drive - 28.7 km

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Star Inn - ‬4 min drive
  • ‪Kirks Coffee House & Kitchen - ‬10 min drive
  • ‪Helmsley Brewing Company - ‬3 min walk
  • ‪Cafe Williams - ‬8 min drive
  • ‪The Fairfax Arms - ‬8 min drive

About this property

The Black Swan - The Inn Collection Group

Enjoy the free WiFi at this 4-star York hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in a common area. Free self parking is available.

This 4-star York hotel is smoke free.

  • 45 guestrooms or units
  • Full breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French

Similar properties

2 bars/lounges

The Feathers Hotel, Helmsley, North Yorkshire

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.7 out of 5, Exceptional, 420 reviews
The price is CA $137
CA $164 total
includes taxes & fees
Jul 30 - Jul 31
The Feathers Hotel, Helmsley, North Yorkshire

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 364 reviews
Rating 8 - Good. 113 out of 364 reviews
Rating 6 - Okay. 43 out of 364 reviews
Rating 4 - Poor. 10 out of 364 reviews
Rating 2 - Terrible. 3 out of 364 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Miss G M

Stayed 2 nights in Apr 2025

6/10 Okay

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Could be better for the money

Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Nicola

Stayed 1 night in Mar 2025

6/10 Okay

Malcolm

Liked: Cleanliness
Disliked: Staff & service
Disappointing service, understaffed.
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at the Black Swan

We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
Stayed 2 nights in Feb 2025

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 2 nights in Jan 2025

10/10 Excellent

Siobhan

Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Phil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helmsley

Great room and great service from the staff.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent value lovely hotel

Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
Stayed 1 night in Dec 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As usual very good stay.

We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First stay at the Black Swan

A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Murray

Travelled with partner
Liked: Staff & service
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Pretty noisy. Basic pub food. Not much service. Breakfast was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really nice and well presented, and there were a few different options to the usual . All the staff from the receptionist to cleaners wers really friendly and couldnt do enough for you. We will definately be back
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice pub.
Stayed 3 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Stayed 1 night in Oct 2024

6/10 Okay

Dan

Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Oct 2024