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Hotel Description

4-star ski hotel near Zermatt-Matterhorn Ski Paradise

Near the slopes

Within a 15-minute walk of this Zermatt City Centre hotel, you'll find Matterhorn Museum and Zermatt-Furi Gondola.

Full-service spa, sauna

A full-service spa, 3 restaurants, and a gym are all featured at this smoke-free hotel. Take advantage of ski passes and ski storage on site. Families will appreciate the arcade/game room and onsite laundry facilities.

Double Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $336* Per night/room 18 Apr. - 19 Apr.

Superior Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Gallery Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a fitness center and a steam room. The Pollux helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. There are 3 restaurants on site, along with a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Pollux offers 35 accommodations with minibars and safes. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Chami Bar Fire Place - This bar serves light fare only. Open daily.

Vegistube - Onsite theme restaurant. Open daily.

Spa Services

  • Massages
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at The Pollux

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards, and cash.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pollux Hotel
  • Pollux Hotel Zermatt
  • Pollux Zermatt
  • The Pollux Hotel
  • The Pollux Zermatt
  • The Pollux Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.