Ratings based on 306 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Reservations. , Hotel Management
Hi Feranmi, Many thanks for taking the time to leave a review on your recent stay with us, it is very much appreciated. We look forward to welcoming you back to the hotel again in the near future.
by A traveller
Didn’t feel the same
Posted Jan. 24, 2024 on HotelsGreat venue, but unfortunately this time you didn’t feel the same I’m a regular visitor to this hotel. Breakfast options reduced power failure during stay - noises from AC unit
Comment from Hotel Management
Feb. 16, 2024 by Reservations, Hotel Management
Hi Mohammed,Thank you for taking the time to leave feedback on your stay with us. We apologise for any inconvenience caused regarding the power outage. We managed to get the power back up within 7 minutes, so we hope this did not detract from your overall enjoyment of your time at the hotel. WWe hope you are able to visit us again soon!
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Reservations, Hotel Management
I am sorry to read your comments about the issues you had with Wi-fi being charged during your stay. Wi-fi is offered free of charge in our public area spaces to all guests and in the bedrooms if the guest is a Hilton Honors member. Unfortunately it seems that on your most recent stay our team have not assigned your Hilton Honors number to your booking at check in and therefore the system has charged the daily rate for Wi-fi. I will pass on your feedback to the team and highlight the importance of checking this information and ensuring that our guests are fully informed about the hotel wi-fi policy. I will also ensure we check our 3rd party hotel wi-fi information is displaying correctly. Once again I do apologise for any inconvenience this may have caused your during your stay.We look forward to welcoming you back to the hotel soon, please do let me know if there is anything we can assist with going forward.
by A traveller
Posted Jan. 18, 2024 on Expedia
Clean and a lovely hotel
Comment from Hotel Management
Feb. 7, 2024 by Reservations , Hotel Management
Hi Claire, Thank you very much for taking the time to leave a review on your recent stay with us. We appreciate your kind words and hope to welcome you back to the hotel again in the near future!Many thanks,Reservations.
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Reservations, Hotel Management
Than you for your positive score. We look forward to welcoming you back again soon
by A traveller
Posted Dec. 30, 2023 on Hotels
No key cards for 3hrs. Access to rooms a pain in the a#$e!
Nice enough apart from that
Comment from Hotel Management
Jan. 10, 2024 by Reservations, Hotel Management
Hi Paul,Many thanks for taking the time to leave a review. We are glad you were able to enjoy the hotel - I hope the delay on the key cards did not deter from your overall enjoyment of your stay with us. Many thanks!
by A traveller
Beautiful Hotel with Top Tier Staff
Posted Dec. 17, 2023 on HotelsGreat hotel, friendly and helpful staff, very clean, great modern design and lovely pool area. It was slightly annoying that a bill we asked to be added to the room tab was taken mid-stay from my girlfriend's card which we had only used for the parking charge so not great that these details were stored and used again. Otherwise faultless
Comment from Hotel Management
Jan. 10, 2024 by Reservations., Hotel Management
Hi Cameron, thank you so much for taking the time to leave a lovely review, your kind words are very much appreciated! We are glad to read that you enjoyed your time and appreciated the decor, staff and spa. I have had a look at your reservation and it looks like there was a pre-authorisation taken from the card. Pre-authorisations are "pending" transactions and does not come out your account. When the actual transaction is taken at the end of your stay, and that is when the "pending" transaction on your bank account should disappear. I hope this helps! We really hope we are able to welcome you back to the hotel again in the near future!Many thanks.
by A traveller
Posted Dec. 6, 2023 on Expedia
After a long journey we were surprised to find that there was no biscuits in our room to have with a cup of tea, this would have been most welcome. We did ask at reception but were told this was not Hiltons policy
Little things mean a lot
Comment from Hotel Management
Dec. 7, 2023 by Reservations., Hotel Management
Hi Carole, Many thanks for your feedback. I am sorry to hear you were disappointed there was no biscuits in the room. I will pass this on to the appropriate department for review. I hope this did not detract from your overall enjoyment and we are able to welcome you back to Hilton Aberdeen TECA in the future!
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Reservations, Hotel Management
Dear guest, thank you for your review! We are so glad you enjoyed your time at Hilton Aberdeen TECA. Kind Regards.
by A traveller
Posted Dec. 3, 2023 on Hotels
Everything was great. Thoroughly enjoyed our evening meal and breakfast. Room was spacious and spotless. Staff were all lovely.
Comment from Hotel Management
Dec. 7, 2023 by Reservations., Hotel Management
Dear guest,Many thanks for taking the time to leave feedback on your recent stay with us. We are so glad to hear that you enjoyed your time here and everything was of a high standard for your stay! We look forward to welcoming you in the near future!
