Ratings based on 898 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Thomas, Hotel Management
Thank you for the 10/10 review, Dean. It would be our pleasure to accommodate you again on a future visit. Safe travels!
by A traveller
Not the best, not the worst
Posted Mar. 11, 2024 on HotelsIt wasn't the best and it wasn't the worst. It was cleanish. Had some issues with the wifi and had to go down to front desk for help since the phone in our room didn't work. Pool was closed so that was another bummer.
Comment from Hotel Management
Mar. 12, 2024 by Thomas, Hotel Management
Thak you for the feedback. My apologies for the issues during your stay. We look forward to reopening our pool and hot tub soon. I hope your next stay exceeds your expectations. Safe travels.
by A traveller
Posted Mar. 7, 2024
Great place to stay
Comment from Hotel Management
Mar. 7, 2024 by Thomas, Hotel Management
Hi Matthew. Thank you for the 5 Star review and for choosing to stay with us during your time in Akron, Ohio. Stop back and see us again soon!
by A traveller
Posted Mar. 6, 2024 on Expedia
My room was acceptable clean. Shower was nice but for very slick. The drawers in the bureau were hard to open and the ironing board was bent down on the bottom. The maid never checked on me and I caught her in the hall asked for toilet paper and she told me there was none in the building. The entrance was beautiful and the desk staff were very helpful. I ate several meals at the restaurant. The veggie burger was excellent as well as the fries. Caesar salad with chicken. Good but the shaved Parmesan was clumpy with the added chicken. Not dispersed well on the salad. Veggie primavera. Very nice.
Comment from Hotel Management
Mar. 7, 2024 by Thomas, Hotel Management
Hi Rochelle. Thank you for taking time to share a detailed review. I am pleased to see that you found your room clean and enjoyed the veggie burger and veggie primavera. Thank you also for mentioning the helpfulness of our staff. Please accept my apology for the ironing board, dresser drawer, and the issue you had with your Caesar salad. I will pass this along to relevant management. It would be our pleasure to welcome you back to our hotel in the future, Rochelle. Safe travels!
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Thomas, Hotel Management
Hello Rene. Thank you for taking time to review your stay. The hotel team hopes to see you again soon. Safe travels.
by A traveller
Posted Feb. 20, 2024 on Expedia
Nice stay
Comment from Hotel Management
Feb. 23, 2024 by Managment Team, Hotel Management
Thank You for staying with us.
by A traveller
Posted Feb. 11, 2024 on Expedia
First stay at a Hilton. Won't be my last!
Comment from Hotel Management
Feb. 13, 2024 by Thomas, Hotel Management
Charles - thank you for the 5/5 review! We look forward to your return visit. Safe travels!
by A traveller
Posted Feb. 7, 2024
Comment from Hotel Management
Mar. 20, 2024 by Thomas, Hotel Management
Thank you for the 5 Star review, Tyler. The hotel team hopes to see you return in the near future. Safe travels.
by A traveller
Posted Feb. 5, 2024 on Expedia
The place seems out dated and the restaurant you couldn’t get service. The place was so noisy. Kids running up and down the halls. Pool was broken.
Comment from Hotel Management
Feb. 13, 2024 by Thomas, Hotel Management
Hi Dena. Renovations were needed on our pool/hot tub. I am sorry that you did not have a chance to enjoy them. I am also sorry that you experienced a loud atmosphere. This feedback will be shared with our leadership team. Improvement will be made. It would be nice if you could give us another chance. Accommodating you would be our pleasure. Safe travels.
by A traveller
Posted Feb. 5, 2024 on Expedia
Room was exactly what we expected. Clean and nice. However my one complaint is that after spending nearly $200 a night I do not expect to have to pay for breakfast. $10 a person for basically cereal and juice is a joke especially when the pool is closed. If an expected amenity is not available don’t ask me to pay for breakfast
Comment from Hotel Management
Feb. 13, 2024 by Thomas, Hotel Management
Jeffrey, thank you for the 5/5 review. We hope to have our pool/hot tub back up and running again soon. Our 9 buffet includes eggs and bacon - as well as many other items. My apologies that this information was not shared with you. I certainly hope that you will visit again soon, sir. Safe travels!
