2/10 Terrible
Erinn M
Travelled with group
Dec 10, 2025
This place is absolutely horrible. Where should I start?
1. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge.
2. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach.
3. The food was almost inedible. Disgusting.
4. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas.
5. No AC - need I say more? Even the AC in our room was broken for half of our trip.

Erinn M
Stayed 3 nights in Dec 2025






















