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I liked how there was a Butler always there to help you that way we didn’t have to go to the lobby. Edgar was very helpful and I appreciate everything he did for us in our stay.

This was our 5th time to stay at this amazing resort. We traveled there to celebrate several special birthdays in our group of 7. Everyone works so hard to ensure your comfort and happiness. I was especially grateful to the front desk staff, Filiberto, Jhovana, Oscar, and Zaisha as they made sure everything was perfect for my husband's birthday. They provided beautiful flowers, chocolates, champagne, and a gorgeous "towel birthday cake" with rose petals. The resort is intimate and meticulously cared for. All of the staff are so welcoming and friendly - when we first arrived, we were greeted with a delicious frozen cocktail and lavender cool cloth. When Fileberto took us to our room, he said "Welcome home!". The food was delicious and service excellent. We really enjoyed the bands playing in the bar at night and the specialty drinks, such as the champagne cocktails and tequila tastings. My sister and I loved the yoga studio facing the ocean - I wish I could practice there every day. Our favorite part of the resort is being able to snorkel right off the beach. We also went on a snorkeling excursion with Louis to the protected area, where we saw a huge turtle and a spotted eagle ray, among many amazing fish. I was so happy to see that the seaweed was not a problem when we were there. We can't wait to return to paradise!

The beach and adjoining bay were teaming with fish and underwater life. Snorkeling was excellent! We saw something new every day. The buffet was very good with plenty of variety. The Japanese restaurant stood out from the rest. Every night there was a different performance at the theater pavilion, and we were well entertained. After 10 days we felt a connection with the performers. However, there is a bat problem high in the roof area, where there is a confluence of beams. Anyone sitting under these areas is subject to a showering of nuts and chewed bat food, as well as, yes, bat poop and pee. We spoke to the theater manager about it and he assured us that a resolution is in the works. However, the next night there was no change in the seating arrangement that would prevent guests from sitting in the areas. Worse, a mother and her baby stood in the area for 15 minutes with no advisement about the problem. Not sure if these people care. It was a downer for us, but otherwise, I guess we would return. Rooms and cleanliness were very good, no complaints.

They should have tour around the resort... at least they could have display with all informations about resorts.

The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclub” room but that did not get us much extra at the resort. There is no waiter service by the beach and you can’t eat by the beach. The staff were very friendly and work very hard.

There was no sign or address for the property. Our shuttle bus driver spent over 30 minutes trying to figure out where the place was, having to ask several people first and call his office too. Finally we found it. Was not in a very nice area, however the quarters were actually nice and clean, so that was a plus.