Book a hotel near Aktun Chen, Akumal

"Rooms were clean but dated, drinks were watered down, food choices were limited and quality was quite poor. A la carte's were fully booked and could not secure a reservation. Front desk staff were no help. No direct access to the beach only by shuttle and the quality of the beach was bad. Short shoreline, sea weed everywhere with little to no maintenance, waves were rough in this area."

"The ocean was barely visible from our room and we had NO outside furniture. The room was remodeled in 2023 but it had a lot to be desired, the shower flooded the whole bathroom everytime we showered because of very poor design. The front desk woman that checked us in had an attitude and left nothing on our not getting a room before she left with anyone at the front desk, this caused a lot of confusion. The food was subpar at best, the liquor selection was awful and not anything I have ever seen at an all inclusive resort. We had our own pool for ocean view rooms but it had NO chairs and a large percentage of the tiles were missing from it. The websites states it has 3 swim up bars, LIES, there was only 1! The photos on all websites are touched up, the resort is NOT that clean and is in need of major maintenance. We would NEVER suggest this resort to anyone. STAY AWAY!"

"This was our 3rd year in a row staying here. Many changes have occurred since new ownership took over. None are for the better. Food is not as good as in the past . Upper shelf drinks in the bars are no longer available. Couldn’t even get a kahlua drink! They said they were out of stock. Weeds in the water are getting worse. No alcohol in room refrigerator either……just beer. Other than the front desk lying to me several times during check-in, I eventually got my way for room choice. All of the other staff members and employees were wonderful. Many of them were really concerned about losing their jobs under the new ownership. This is still a beautiful place but not the same luxury as in the past."

"This resort checked all the boxes - beautiful ocean view and huge rooms stocked with amenities. Made my vacation (a 50th birthday trip with 7 friends from multiple locations) amazing. The food was resort food (fine, not exceptional except for the Mexican restaurant, where we went for food) but that's normal (having stayed at 5 resorts in the Caribbean, this is totally the way it is), and you get a lot of value for the money. "

"Fanastic Resort, excellent food - albeit expensive. "

"There is no significant beach. The rooms are nice, the food and drinks are very poor. The entertainment is nil to none. This is not a five star resort, not even close. "