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Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
4.5-star beachfront property near Akumal Beach

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar
Property video
Aerial view
7 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Aktun Chen
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(84 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe Swim Up)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Premium)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Akumal

On the beach.Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Xel-Há Park and Akumal Beach are also within 6 miles (10 km).

What's nearby

  • Dolphinaris Tulum - 6 min walk - 0.6 km
  • Riviera Maya Golf Club - 18 min walk - 1.5 km
  • Aktun Chen - 18 min walk - 1.5 km
  • Akumal Beach - 5 min drive - 6.7 km
  • Half Moon Bay - 9 min drive - 8.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬11 min walk
  • ‪Restaurante Yucatan - ‬13 min walk
  • ‪Thali Restaurant - ‬14 min walk
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬8 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

4.5-star beachfront property near Akumal Beach
Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a steam room. Free self parking is available.

This 4.5-star Akumal property is smoke free.

  • 728 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 8 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Bahia Principe Luxury Akumal - All Inclusive offers 728 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include dining tables. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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4 outdoor pools, pool umbrellas, sun loungers
Bahia Principe Grand Tulum - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,351 reviews
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 10 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.17 per accommodation, per night
  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 594 out of 1110 reviews
Rating 8 - Good. 279 out of 1110 reviews
Rating 6 - Okay. 123 out of 1110 reviews
Rating 4 - Poor. 57 out of 1110 reviews
Rating 2 - Terrible. 57 out of 1110 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

carlos gaston

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
es un hotel 3 estrellas. bebidas muy malas y escasas. habitaciones basicas. estuve 9 noches y pude reservar solo para un restaurante. pero extrañamente siempre estaban a mitad de capacidad. al unico que fui la comida era mala y si queres un buen plato hay que pagarlo (una estafa) termine comiendo la mitad de los dias fuera del hotel. la playa es mala. termine llendo a tulum todos los dias.
Stayed 8 nights in Dec 2025

10/10 Excellent

Bruno

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect !
Stayed 6 nights in Dec 2025

2/10 Terrible

Bharat S

The staff support was horrible.
Stayed 3 nights in Dec 2025

2/10 Terrible

JOSHNA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Nigela

Stayed 5 nights in Dec 2025

8/10 Good

TIMOTHY D

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and very large. Overall, 4 stars but the food was terrible in a few places and average in others. Breakfast was always good.
Stayed 7 nights in Nov 2025

6/10 Okay

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 7 nights in Nov 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 7 nights in Nov 2025

8/10 Good

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s important to book your restaurants in advance . Restaurants are usually booked up before you get here. Guest services was helpful in finding us options during our stay. We loved the pools and location. Food was excellent at the Akumal buffet. Our family really enjoyed it. Music performances through the week were great. Thank you for an excellent experience. We will be back.
Frutos Del Mar has incredible food service. Try the grilled lobster.
Fresh fruit everyday. Papaya was so fresh
Excellent food options.
View from our room was private and at the edge of the greenery. So nice.
Stayed 6 nights in Nov 2025

6/10 Okay

Frank-Kristian

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2025

6/10 Okay

Matthew

Travelled with group
Restaurant bookings and room cleaning
Stayed 4 nights in Nov 2025

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly, the food is excellent and the rooms are clean. Many pools and entertainment. The only problem: is hard to get restaurant reservations. We stayed 7 nights and only got one reservation in a Spanish restaurant (the vegan steak was delicious). Vegan options are available in the buffet as well. Overall, the experience was great, I would definitely like to go back again.
Stayed 7 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent my time in the beautiful Caribbean Sea at the adult only area. There were plenty of lounge chairs and close enough to the poolside bar. In conversation with another fellow traveler, he mentioned the buffet at Siam Kaan, which was just amazing. The area is also adult only, the buffet is smaller, but the selection was superb.
Do not miss the sunrise
Stayed 6 nights in Nov 2025

10/10 Excellent

Pammy Lee, Courtenay

Stayed 9 nights in Nov 2025

10/10 Excellent

Jonathan Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing from beginning to end, the resort was picture perfect
Stayed 9 nights in Nov 2025

10/10 Excellent

Hilda

Stayed 5 nights in Oct 2025

6/10 Okay

Nicole Leila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We went here for our honeymoon for 5 nights and overall had a good time, but it is certainly not "5-star" or "luxury" by any means. Pros: - Beautiful grounds - Lots of places to explore, especially with the shuttle service to the other Bahia hotels - Great area to swim in the ocean, which is unique to the Akumal location - Great drinks - AC works well in the unit and the beds are comfortable Cons: - The staff are really not helpful at all for a supposed 5-star luxury hotel, they are nice at a surface-level but become standoffish as soon as you have any small need or problem and do nothing to help you whatsoever - The food at the buffet is just acceptable, it was the same every day with no variation - The a la carte restaurants are impossible to book unless you do so weeks in advance and the food is very hit or miss - Even as one of the luxury locations, you cannot get top shelf alcohol - The entertainment was overall subpar, we enjoyed the magic show but otherwise there were no other decent shows and no outdoor events like dancing or foam parties - The pools are beautiful but are not heated even when the weather is cooler outside
Stayed 5 nights in Nov 2025

10/10 Excellent

Aroog Shakeel

Stayed 4 nights in Aug 2025

10/10 Excellent

Krasimir

Everything and everyone is just good
Stayed 5 nights in Nov 2025

10/10 Excellent

Pamela Rosemarie

Stayed 3 nights in Sep 2025

10/10 Excellent

LUIS, Fillmore

Stayed 4 nights in Oct 2025

10/10 Excellent

Harleen Kaur

Liked: Amenities
Excellent
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 7 nights in Oct 2025

2/10 Terrible

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room accommodations were fine but the drinks were terrible. Like 1/10. We check in online 10 days before & couldn’t get a dinner reservation through the app. We reached out to the hotel & they said that they can schedule it for us then later said they could not. I asked for birthday banners for myself & my friends who travel with us in a different room but those request weren’t honored. Will not be returning. There is nothing luxury about it except the price.
Stayed 9 nights in Oct 2025

6/10 Okay

Hedy

Travelled with family and small children, Travelled with partner, Travelled with group
Room was fine, staff were very nice and helpful. Over half of my party got food poisoning here and were violently sick for a day. They couldn’t fully enjoy the buffet and some had to cancel their restaurant reservations because of it. Signing up for restaurant bookings was more difficult than needed, and most of the times you could just ask for a table anyway without reservation. App was not user friendly. Sometimes the restaurant staff would ask if we had the menu without allowing us to scan a QR code and would rush us to make a decision. Wish the app could show the menu as well as the reservation at the same time or the restaurant provide a paper menu. The map on the app for the resort was also very confusing and finicky. It sometimes didn’t show properly where the location was and just zoomed out to the whole resort. Food was okay, saltier than expected for many dishes. Was expecting restaurant quality to be higher since it was so hard to get a reservation but it wasn’t. A lot of their pudding desserts had no flavour. Entertainment at night was nice. Hours of operation for snack bar was not correct. The room was too cold with fan/AC at night so I grabbed a blanket from the closet but it had bugs living in it. The app allowed you to do many things like order room service or browse activities, but it doesn’t say if the activity is kids only or adults only. The beach was very nice, could see fish just by standing in the water.
Stayed 7 nights in Nov 2025