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"This is my first time staying in the Xpu-Ha beach area and an all inclusive adult resort. I've stayed in the Cancun hotel zone and in the Riviera Maya ... " More

By a verified traveller on Sun 24 Jul 2022

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Hotel Description

Adults-only beachfront resort with 9 restaurants

On the beach

Within 2 miles (3 km) of this Xpu-Ha resort, you'll find Cenote Azul and Cenote Cristalino. Ecopark Kantun Chi and Cenote Jardín del Eden are also within 2 miles (3 km).

All-inclusive

A full-service spa, 9 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Unwind with a drink at one of the 5 bars/lounges and enjoy the free buffet breakfast each morning.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room Single

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Privileged Deluxe

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Catalonia Royal Tulum - Adults Only All Inclusive ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Catalonia Royal Tulum - Adults Only All Inclusive

Everyone (3) Couples (4) Family (1)
1 out of 5
We were so excited to come here. We celebrated our anniversary and I wish we went somewhere else. We got here at 3pm so decided to walk around check it out and eat. Went to the snack shop located by the pool. Waited 25 min for service. We gave them looks and my husband came up to them asking for service. Still waited 25 min. Then another 25 for our food to come. Bad service. The drinks are a set menu. They don’t make you anything crazy or whatever is not on the menu like other places. Set menu and it’s not big. Then we complained about how hot our room was and it wasn’t cooling off to the temperature of the thermostat. They sent someone to check it out. He said it’s supposed to be like that. Only works to 74 degrees. We talked to some people by the pool that day and they said their room is cold. So they lied to us. Then at 3am that night, the power goes out to our room. We can’t call anyone and we don’t leave our room just in case it was intentional. Our room got up to 78 degrees. We couldn’t breathe. For more than half an hour. Food is not that good. Only good thing is housekeeping. They did a good job. Rooms are basic nothing special and view from our room sucks. Go somewhere else. This isn’t even Tulum and there’s nicer places for less expensive. It’s about 1 hour from the airport so you can only book a shuttle with your package. Your screwed if you pay there. UPDATE: our room had TWO power outages.

Posted by on 25 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by Catalonia Royal Tulum

Hello Erik, first of all thank you for your honest review. We are sorry to hear that your stay at Catalonia Royal Tulum was not as enjoyable as you expected; we truely appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, especially when you were celebrating such a special occasion; although we are happy to know that you loved the housekeeping services,We hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Royal Tulum!

1 out of 5
We did not get the service that we paid for. The safe in the room was compromised on several occasions. The food was not up to our standards.

Posted by on 21 Apr. 2023

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4 out of 5

Posted by on 4 Sep. 2022

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5 out of 5
This is my first time staying in the Xpu-Ha beach area and an all inclusive adult resort. I've stayed in the Cancun hotel zone and in the Riviera Maya resorts near Playa Del Carmen. This is by far the best location I've enjoyed so far given the beach and smaller scale resort (more personal/relaxing....non crowded). The staff here is amazing, from the front desk, concierge, the entertainment staff (Diego, Ana, Paulina, Gio and so many others.....very friendly and always energetic!!!!) The resort is in a great location that puts you close to Tulum, Playa Del Carmen and adventure spots in between! No complaints! I enjoyed 7 days on this resort and wished I could've stayed longer. I will add that their security staff is on point making sure to check very well who enters their compound! Very safe environment! The grounds are very clean...the rooms are large and so are their bathrooms/showers.

Posted by on 24 Jul. 2022

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5 out of 5
We had a great time and are already planning our next trip. This is not a "party" atmosphere, but it is a great place to relax and unwind, which was exactly what we were looking for. Neither the beach or pool ever seemed crowded. I was a bit worried about the food, based on some of the reviews, and while it was nothing to write home about, we never went hungry. The buffet for breakfast and dinner had plenty of options (though it did seem to be the same options everyday). For dinner, our favorites were BLoved (the privileged restaurant, so you do have to pay for that package) and the Tapas restaurant. Drinks were sometimes hit or miss, depending on the bartender, but it was never hard to get a drink (though no alcohol is served until after 10 in the morning). Juice bar was great. The lobby bar was our favorite for alcoholic drinks. Staff were always friendly and accommodating. The room was not the most luxurious ever, but it was clean and spacious. Water pressure was good, and they were good about replacing beach towels and replenishing the mini-fridge. However, there was no deadbolt/security chain, so bring a travel security lock. We loved staying in the jungle and seeing all the coatis on our walks to the beach or lobby. Beautiful property, and we can't wait to go back.

Posted by on 23 Jul. 2022

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3 out of 5
Overall, Catalonia was ok. Pros included a great beach, descent grounds (cute little Coatis everywhere), a nice pool, a good sized room, and somewhat friendly staff. Although, the staff was pretty hit or miss. Some were super friendly, especially the housekeeping staff, and others were just rude. We also really enjoyed the dinner/show at Rauxa, which is the only restaurant you need a reservation for (and honestly, the only one worth eating at). The free rentals for kayaking, paddle boarding and snorkeling were also nice. For cons, overall the food is absolutely terrible... and I mean TERRIBLE. We opted for the Privileged accommodations, which was good because by and large the the Privileged restaurant, BLoved, was the only thing really edible. As mentioned, a lot of the staff were apathetic at best and some were just downright rude. The good news is, it was only about a $25 cab ride into Downtown Playa Del Carmen, where you could get a good meal. All things considered, I don't think we'd stay here again.

Posted by on 3 Nov. 2021

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Comment from Hotel Management

5 Nov. 2021 by Social Media

Dear Brittney, thank you for taking the time to express you opinion, we like when our guest decide to post their experience since it help us to see our areas of opportunities and improve our service. We will take your comments into account, you would make us happy if you decide to come back and see all the good changes we can make. Thank you for giving us the opportunity to serve you, we hope you come back soon to enjoy the Riviera Maya one more time. Best regards.

4 out of 5

Posted by , from Waterloo on 28 Aug. 2021

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3 out of 5
One thing i can say about this place was the pool was amazing. The food wasnt as good as we thought it would be. All the alcoholic drinks were watered down ALOT ! The midnight room service food menu needs a TOTAL change. If you ask for soda at a restaurant here just know its watered down as well. Be prepared to see wildlife throughout the hotel which is pretty cool though. If your looking to party party i say stay closer to Tulum itself. This is more of a couples quiet get away resort. Beach was nice as far as the water & sand, alot of seaweed on it though. OH YEA ! The hot wings from the snack bar spot are great ! Service gets annoying at the different bars because they usually have one bartender & about 10 people trying to all get their attention to order drinks at once (Got to have patience). Not much entertainment going on here. Love Tulum but wont stay here next time. Definitely will look elsewhere.

Posted by on 27 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Social Media

Dear guest, thank you for sharing your experience with us. We truly regret to hear that your stay didn't meet your needs and expectations. At Catalonia Royal Tulum our guest's satisfaction is our top priority, we can assure you that the team is already working in our areas of improvement to offer the best experience to our future guests. We appreciate the time you took to share your concerns, and although your last statement, it is our hope that you will give us the opportunity to better serve soon. Warm regards.

2 out of 5
The website shows the restaurants at different locations than where they actually were. The food was not good. We ate at many of the restaurants and were disappointed in the quality of food and drinks. The resort should be embarrassed at the quality of food and drink.

Posted by on 25 Jul. 2021

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5 out of 5

Posted by on 7 Jun. 2021

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About the Catalonia Royal Tulum - Adults Only All Inclusive

Location Carr Cancun Chetumal Km 264 5, Xpu-Ha, QROO 77790

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • Scuba diving lessons not included
  • Sailboats not included
  • Local beverages and soft drinks only

Property Features

Catalonia Royal Tulum - Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Royal Tulum - Adults Only All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 9 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a sauna, and spa services are also featured at the eco-certified Catalonia Royal Tulum - Adults Only All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Xpu-Ha resort.

  • 288 guestrooms or units
  • 3 levels
  • 6 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Catalonia Royal Tulum - Adults Only All Inclusive offers 288 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars (stocked with some free items). Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers, bathrobes, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Rauxa - Onsite theme restaurant. Reservations are required.

La Palapa - This poolside buffet restaurant serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Terrace Tapas Lounge& Bar - This tapas bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

La Toscana - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Royal Tulum - Adults Only All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorization
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Hotel Names

  • Catalonia Royal Tulum Adults
  • Catalonia Royal Tulum Adults All Inclusive Xpu-Ha
  • Catalonia Royal Tulum Adults Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Hotel Xpu-Ha
  • Hotel Catalonia Royal Tulum - Adults Only Xpu-Ha
  • Xpu-Ha Catalonia Royal Tulum - Adults Only Hotel
  • Catalonia Royal Tulum Adults Hotel
  • Catalonia Royal Tulum Adults
  • Hotel Catalonia Royal Tulum - Adults Only
  • Catalonia Royal Tulum - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Xpu Ha
  • Catalonia Royal Tulum All Inclusive Adults Hotel Xpu-Ha
  • Catalonia Royal Tulum All Inclusive Adults Hotel
  • Catalonia Royal Tulum All Inclusive Adults Xpu-Ha
  • Catalonia Royal Tulum All Inclusive Adults
  • Hotel Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Xpu-Ha Catalonia Royal Tulum - All Inclusive - Adults Only Hotel
  • Hotel Catalonia Royal Tulum - All Inclusive - Adults Only
  • Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Only
  • Catalonia Royal Tulum
  • Catalonia Royal Tulum All Inclusive Adults
  • Catalonia Royal Tulum All Inclusive Adults Only
  • Catalonia Royal Tulum All Inclusive Adults Xpu-Ha
  • Catalonia Royal Tulum - All Inclusive - Adults Only Xpu-Ha
  • Catalonia Royal Tulum Adults Only All Inclusive
  • Catalonia Royal Tulum Adults Only
  • Catalonia Royal Tulum

You should know

  • Pool access available from 8 AM to 8 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.