For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Puerto Aventuras Marina
Beachside getaway
Within a 15-minute walk of the property, you'll find Ecopark Kantun Chi and Xpu-ha Beach. Puerto Aventuras Marina and Chac Mol Cenote are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi. Enjoy the gym and visit the 5 bars/lounges and poolside bar for drinks.
Rooftop spa tubs
The individually furnished guestrooms offer balconies and free bottled water. LCD TVs come with cable channels, and other amenities include rooftop private spa tubs and free minibar items.
Barceló Maya Riviera - Adults Only - All Inclusive ratings based on 6 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive
Everyone (1)Couples (4)Family (1)
5 out of 5
It was a fantastic trip and very accommodating.
Posted by Mitchell on 10 Jan. 2022
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Comment from Hotel Management
10 Jan. 2022
by The Managment
Dear
Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Best Regards
Customer service
Barceló Maya Riviera
2 out of 5
For the price we paid, I expected a higher standard. The staff was unfriendly and unhelpful, distasteful food, watered down drinks, and bartenders were mostly cold or rude. The food at the buffets was dry and barely edible, we had stomach problems/pains for 3 days, suspecting it was food poisoning. It’s not worth eating. And food was always cold as soon as we walked back to our table, staff catered to local guests (difficult to find staff that spoke basic English) and didn’t care about tourists. It was even difficult to get a glass of water during breakfast. The restaurant food is maybe a touch better but not worth the money you spend to come here. Would not recommend and will definitely not be returning!
Posted by Joshua on 19 Oct. 2021
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Comment from Hotel Management
25 Oct. 2021
by Gerente de Recepción
Dear Joshua,
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics
We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees.
At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Warm Regards,
4 out of 5
Posted by Norma on 5 Oct. 2021
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5 out of 5
My stay at Barcelo Maya Riveria was best experience I have ever had I can’t wait to go back
Posted by a verified traveller on 30 May 2021
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Comment from Hotel Management
31 May 2021
by Gerente de Recepción
Dear Guest,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Barcelo Maya Riviera Adults Only hotel with us.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Best regards,
5 out of 5
Amazing
Posted by a verified traveller on 25 May 2021
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Comment from Hotel Management
26 May 2021
by Gerente de Recepción
Dear Guest,
Thank you so much, for score in your last visit at Barcelo Maya Riviera AO.
Best Regards,
5 out of 5
Tje new resort was magnificent clean and the ameneties incredible. The staff goes above and beyond in attebrion to detail to serve you and the restaurants compete with any gourmet restaurant at any big city. The pool is clean huge and well maintained. We only wish the no reseve lounge chairs should be enforce othetwise is awesome. Tje only complaint is that alcohol is not served before 12 noon.
Posted by Jorge, from Saline Michigan USA on 20 Jan. 2020
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Comment from Hotel Management
7 Feb. 2020
by Maya Riviera
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Maya Riviera.
Thanks a lot also for your feedback, we have received with attention all your comments that at the same time we consider as opportunities of improving.
We always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Please brings us the opportunity to host you again, we will be happy.
Warm Regards,
About the Barceló Maya Riviera - Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Barceló Maya Riviera - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Barceló Maya Riviera - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Barceló Maya Riviera - Adults Only - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.
850 guestrooms or units
5 levels
5 dining venues
5 bars or lounges
Built in 2019
Poolside lounge chairs
Conference center
Dry cleaning
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers for purchase
ATM
Elevator
No smoking on site
Bar by the pool
Swim-up bar
Internet
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Parking
Free self parking
, Parking (limited spaces)
Transport
Parking: Free self parking
Room Amenities
Barceló Maya Riviera - Adults Only - All Inclusive offers 850 air-conditioned accommodations with rooftop private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 50-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.
Private rooftop hot tub
Private balcony
Stocked minibar (free)
LCD television
Cable channels
Coffee maker
Shower and tub combination
Hydromassage showerhead
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Air conditioning
Ensuite bathroom
Unique furnishings
Wardrobe or closet
Toothbrush and toothpaste
Food & Drink
Barceló Maya Riviera - Adults Only - All Inclusive has 5 restaurants on site.
Spa Services
Facial treatments
Number of treatment rooms 26
Couples treatment rooms
Manicures and pedicures
Body wraps
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 6:00 PM
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Barceló Maya Riviera - Adults Only - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals not allowed
Minimum guest age is 18
Caters to adults only
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: USD 12 per night (2-device limit, rates may vary)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Maya Riviera Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort
Barcelo Maya Riviera Adults Xpu-Ha
Barcelo Maya Riviera Adults
Resort Barcelo Maya Riviera - Adults only Xpu-Ha
Xpu-Ha Barcelo Maya Riviera - Adults only Resort
Resort Barcelo Maya Riviera - Adults only
Barcelo Maya Riviera - Adults only Xpu-Ha
Barcelo Maya Riviera Resort
Barcelo Maya Riviera Xpu-Ha
Resort Barcelo Maya Riviera Xpu-Ha
Xpu-Ha Barcelo Maya Riviera Resort
Resort Barcelo Maya Riviera
Barcelo Maya Riviera
Barcelo Maya Riviera Adults
Barcelo Maya Riviera Adults Only All Inclusive
Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
