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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
View from room
Reception
Gazebo
1 bedroom, free minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

1 bedroom, free minibar, in-room safe, desk

Junior Room

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

  • Ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 2 min drive - 2.9 km
  • Puerto Aventuras Marina - 3 min drive - 3.2 km
  • Oasis Beach - 3 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Similar properties

Aerial view

Barceló Maya Caribe - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 1,002 reviews
The price is CA $263
CA $320 total
includes taxes & fees
Jun 13 - Jun 14
Barceló Maya Caribe - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1156 out of 1787 reviews
Rating 8 - Good. 370 out of 1787 reviews
Rating 6 - Okay. 147 out of 1787 reviews
Rating 4 - Poor. 65 out of 1787 reviews
Rating 2 - Terrible. 49 out of 1787 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property The only problem is in buffet areas leading to outdoor dining Saw several people slide and a couple fall when entering inside dining area There should be a carpet or some abrasive material to help stop the potential falls
Stayed 7 nights in May 2025

10/10 Excellent

Lilian, North Bay Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es increíble, lindo... la play es lindíssima... la comida es espectacular! En los restaurantes para la cena la comida es deliciosa!! Super recomiendo a todoss!!
Stayed 7 nights in Apr 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our first experience with taking our kids (ages 8, 6, & 4yo) to an all-inclusive resort, and overall, it was a decent vacation experience, but we do not plan to return to the Barcelo resorts. We had fun swimming at the various pools (but no hot tub which sucked), the food was decent, and the beach was fun; however, the resort staff offered no help outside of the dining area. The complex is huge, but there was no tour or explanation of services at arrival (a first for us at a resort) and the "resort guide" provided by a QR code provides nothing informative. Typically, on vacation, I will book a spa day and we'll do a few excursions, but it felt like it took so much effort on our end trying to figure out how to do those things, we didn't do any of it. The only time the staff put effort into anything "extra" for us, was when they tricked us into a sales pitch for a membership - I won't elaborate on details, but let's just say over an hour of time wasted on a BEAUTIFUL day, midday w/ 3 HANGRY and tired kids. That same night, we got locked out of our room due to a dead battery, and it took over an hour to get someone to fix it - so, we had 3 exhausted kids sitting outside the room at 9:30pm with nothing to do bc everything is shut down by then. No apologies or consideration for the inconvenience. The only reason it wasn't a bad vacation is because we chose to make the most of it and our kids still had fun, but they've never experienced anything else.
Stayed 7 nights in Apr 2025

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo maya was everything we wanted. The beach was absolutely beautiful. But the main reason i chose this resort was for the snorkling right off the beach. It did not dissapoint. It was absolutely beautiful with coral and fish and sea turtles all in their natural environment. My son and i would definitely come here again.
Stayed 7 nights in Feb 2025

8/10 Good

Thi Van Tuong, Surrey

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of things to do at the resort, friendly staff, and especially hard working managers - helping me find my missing valuable items that was in the lost and found. Super emotional and frustrating, took them 6 days to locate my items but just glad I was able to leave with them. A lot of restaurants in the whole Barcelo resort, good eats, great room service and nice beaches all around. Overall, would come back again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ruben Patino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay , will stay again in the future
Stayed 5 nights in Mar 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools and beach are clean, well maintained and fantastic. The a la cart restaurants are veru good but not too many options for food selections. A little disappointed on the drink / alcohol selections; only one white wine and red wine to choose from, lower level bottles of alcohol in the all inclusive. The room was beautiful, spacious, huge bed, wonderful shower and water pressure. The staff was friendly and attentive. The spa and amenities like the gym were beautiful. Lacked places for a sit down breakfast or brunch, only option was buffet which was a disappointment.
Stayed 7 nights in Feb 2025

6/10 Okay

Henrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. That said, the morning search for available beach/pool side chairs is a pure nightmare every single day and made they overall experience unpleasant.
Stayed 8 nights in Feb 2025

10/10 Excellent

Kimberley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo Palace is located in a huge bay that is home to sea turtles, sting rays, baracuda, lobsters, and all kinds of fish. Snorkeling from the shore is amazing. They have many activities that you may participate in. Some are extra $, but many are free. If you book a premium room, access to the hydrotherapy spa is included daily. The sailboats are available for everyone to use. If you're not sure how to sail, a guide will go with you - Manuel was our favorite. There are many restaurants to choose from. All 3 in the palace are wonderful. Other favorites include the habachis at Tokyo and Kyoto. At Kyoto, Chef Augusto was very entertaining! The morning meals are buffet style, also delicious! One waiter stood out - Omar made sure are coffee and water glasses were always full. If yiu are interested in cenotes, there are 5 right the main highway. In all, it's a wonderful spot!
Stayed 10 nights in Feb 2025

8/10 Good

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has beautiful grounds and is maintained immaculately. The pool and beach are both amazing, I recommend bringing your own snorkelling gear to swim with turtles right off of beach. The service was hit and miss, but I believe that was due to high season and unfortunately it didn’t seem like enough staff to care for all of the guests. We received better service at the pool from Nayamin Yerena, than we did at all of the buffets. There are a lot of a la cart restaurants but booking dinner reservations was a challenge even with the Premium Level, best perk was private check in and out and access to lounges. For our family I don’t think the premium would be worth the upgrade if we paid for it. Not sure if the resort can do anything about loungers, but if you don’t get up at 0630 and start “reserving” a chair then you won’t have one by the time you get done with breakfast. This goes for the pool and beach, some people even drug chairs out to the beach from the pool. All of this even though there is signs everywhere that state reserving chairs is prohibited. Overall we had a good experience but unfortunately this time no “wow” factor.
Stayed 7 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

John William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best property I ever stayed in I have stayed there twice and would go back again
Stayed 5 nights in Feb 2025

8/10 Good

Vickie Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more to do at night
Stayed 14 nights in Feb 2025

10/10 Excellent

pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly. Will visit more. Thank you
Stayed 14 nights in Feb 2025

10/10 Excellent

Zika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent except Beach is rocky
Stayed 10 nights in Dec 2024

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and beautiful resort. Overall a great vacation. Your policy on getting chairs around the pool and beach needs to be updated.pool attendants need to monitoe unused chairs being held. Restaurant reservations was challenging. Beautiful resort and Barcelo is not the only reaoet with these challenges.
Stayed 8 nights in Feb 2025

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2025

8/10 Good

Ena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, no seaweed. The chair reserving game at 5:30am is not fun.
Stayed 9 nights in Feb 2025

8/10 Good

Zoryana, Trumbull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Leila, Bismarck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the by far our nicest all inclusive we have went to. The staff everywhere were beyond friendly and the dining was outstanding. We will definitely be back
Stayed 4 nights in Feb 2025

10/10 Excellent

Laura Kathryn

Stayed 7 nights in Feb 2025

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from our stay, we had a party of 8 for a private wedding ceremony on the beach. The hotel was overbooked and did not have a room for me and my husband. They made it seem like a great thing for us to be upgraded to the adults only resort. The staff was very rude, they did not explain things after waiting an hour for our checking in process. When we got over to the adults only the staff was very nice and were able to explain the overbooking and we now were able to understand what happened. My daughter in law was crying with my son and 2 small children waiting over 2 hours for them to get into there room. Plus she was so upset that we were not at the same place when we all booked together for this family vacation with the ceremony. After this day we were not able to get into the same restaurant for any of our dinners related to being overbooked. We made the most of our stay related to being in Mexico and the weather was great. Will never recommend this resort or be back.
Stayed 5 nights in Feb 2025