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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
View from room
Gazebo
Reception
Free minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(207 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 2 min drive - 2.9 km
  • Puerto Aventuras Marina - 3 min drive - 3.2 km
  • Oasis Beach - 3 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

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Aerial view

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,005 reviews
The price is CA $251
CA $306 total
includes taxes & fees
Jul 9 - Jul 10
Barceló Maya Colonial - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property enforces a strict dress code in Specialty restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1168 out of 1814 reviews
Rating 8 - Good. 380 out of 1814 reviews
Rating 6 - Okay. 148 out of 1814 reviews
Rating 4 - Poor. 65 out of 1814 reviews
Rating 2 - Terrible. 53 out of 1814 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dale

Travelled with family
No umbrellas at the pool but overall great hotel.
Stayed 7 nights in Jun 2025

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and nice hotel , would stay again. Only feedback would to have more umbrellas for shade. So many people were fighting for shades chairs it became a bit chaotic and we saw a few fights. A minor point for our overall visit, but something this hotel should bring. UMBRELLAS!
Stayed 7 nights in Jun 2025

10/10 Excellent

Ruben

Stayed 7 nights in May 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property The only problem is in buffet areas leading to outdoor dining Saw several people slide and a couple fall when entering inside dining area There should be a carpet or some abrasive material to help stop the potential falls
Stayed 7 nights in May 2025

10/10 Excellent

Lilian, North Bay Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es increíble, lindo... la play es lindíssima... la comida es espectacular! En los restaurantes para la cena la comida es deliciosa!! Super recomiendo a todoss!!
Stayed 7 nights in Apr 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our first experience with taking our kids (ages 8, 6, & 4yo) to an all-inclusive resort, and overall, it was a decent vacation experience, but we do not plan to return to the Barcelo resorts. We had fun swimming at the various pools (but no hot tub which sucked), the food was decent, and the beach was fun; however, the resort staff offered no help outside of the dining area. The complex is huge, but there was no tour or explanation of services at arrival (a first for us at a resort) and the "resort guide" provided by a QR code provides nothing informative. Typically, on vacation, I will book a spa day and we'll do a few excursions, but it felt like it took so much effort on our end trying to figure out how to do those things, we didn't do any of it. The only time the staff put effort into anything "extra" for us, was when they tricked us into a sales pitch for a membership - I won't elaborate on details, but let's just say over an hour of time wasted on a BEAUTIFUL day, midday w/ 3 HANGRY and tired kids. That same night, we got locked out of our room due to a dead battery, and it took over an hour to get someone to fix it - so, we had 3 exhausted kids sitting outside the room at 9:30pm with nothing to do bc everything is shut down by then. No apologies or consideration for the inconvenience. The only reason it wasn't a bad vacation is because we chose to make the most of it and our kids still had fun, but they've never experienced anything else.
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Entire property was extremely well maintained, all staff were nice and helpful. Being able to visit other hotels within the Barcelo family is nice and offered the kids the ability to try different pools. Would highly recommend this property for any families. Only caveat, in the property description they don't mention the water park/surfing area is an extra charge, along with the bowling and some other activies. Also, if you don't get a reservation for dinner at one of the highly in demand A La Carte restaurants, there only is the buffet available.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aljus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People,everyone is just so nice and make you feel like at home,this was our 3rd visit,definitely recommended,thank you for everything.
Stayed 4 nights in Mar 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel. Excellent pool area, great dining options, nice rooms. Something NOT in control for the hotel - majority of beach is rocky and lots of seaweed. Also, our family wishes they would release the captive dolphins from that tiny enclosure. Just painful to see them there.
Stayed 4 nights in Mar 2025

8/10 Good

Craig Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and services.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Christian

Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Property was good, staff above average but even with Premium it was difficult getting reservations in the nice restaurants at normal times.
Stayed 7 nights in Mar 2025

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shuttle from building to building
Stayed 5 nights in Mar 2025

8/10 Good

Glorianna

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Amazing vacation

Our vacation at Barcelo Maya Palace was wonderful! Service was great, food was good, and the resort was clean. We will definitely return to this resort again.
Stayed 8 nights in Mar 2025

10/10 Excellent

Vandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how hard the staff worked at keeping the resort and beaches clean. What I didn't like was the shortage of beach chairs.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with plenty of space to roam. The beaches were very nice and the staff did a great job of keeping them cleaned and organized. The rooms were also large and fairly modern. We stayed here during peak spring break so our experience was likely different than other times. There were not nearly enough chairs at the pool or beach for the amount of people that stay at the hotel. The resorts says that you cannot reserve chairs, but EVERY single chair is reserved by 6:00am. We tried reserving chairs early one morning and all of our towels (that you need to return or pay $20/towel) were taken by the staff or stolen. The servers in the restaurant were excellent. The servers that came around pool side were also excellent. The bars and bartenders were unfortunately why I would rate this property a 3 star. Several times the bartenders would roll their eyes if you ordered multiple drinks that were not all the same (even when tipping for every drink). The bartenders were overwhelmed, but that was because they were never adequately staffed. It felt like this was a way for the hotel to not serve as many drinks during this peak season. Another person in our group mentioned that when they have come to this property in other months, the bartenders used actual fruit in their drinks, but during peak season every drink was made with their fountain beverage dispenser.
Stayed 6 nights in Mar 2025

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff is absolutely amazing, nice and helpful! The room was great and the bed was comfy. I really appreciated all the dining options as we could use other buffets and each one of them has a little bit different vibe and food offer. Thank you for making my stay amazing.
Stayed 7 nights in Feb 2025

8/10 Good

Darlene

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the staff were happy and very friendly. Very clean and well maintained property. Didn't like that we could never get a lounge chair by the pool or on the beaches as they were always covered in people's towel and junk even at 7:00 AM
Stayed 7 nights in Mar 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8bday and our experience was great
Stayed 8 nights in Mar 2025