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Barceló Maya Palace - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Reception
Private beach, white sand, beach towels, scuba diving
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(245 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

Beachfront retreat .Within a 5-minute walk of the property, you'll find Xpu-ha Beach and Oasis Beach. Cenote Cristalino and Ecopark Kantun Chi are also within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 2 min drive - 2.9 km
  • Puerto Aventuras Marina - 3 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Jaguar's Discotheque - ‬7 min walk

About this property

Barceló Maya Palace - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 2347 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Aerial view
Barceló Maya Colonial - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,003 reviews
The price is CA $328
CA $401 total
includes taxes & fees
Dec 10 - Dec 11
Barceló Maya Colonial - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property enforces a strict dress code in Specialty restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1358 out of 2097 reviews
Rating 8 - Good. 457 out of 2097 reviews
Rating 6 - Okay. 158 out of 2097 reviews
Rating 4 - Poor. 62 out of 2097 reviews
Rating 2 - Terrible. 62 out of 2097 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Stayed 7 nights in Oct 2025

10/10 Excellent

Justin

Stayed 7 nights in Oct 2025

6/10 Okay

Bozana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Four star more than enough for this place!!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the fact that out of all the all-inclusive hotels ive stayed at, this was the only hotel that did not provide a shuttle transportation to and from the hotel and to pay alot of money for it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jonathan David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Zechaina Klein

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food was the same everyday. No pool parties it was a quiet all inclusive hotel. The pool was so hot feels like you’re swimming in a hot spring pool.
Stayed 6 nights in Aug 2025

8/10 Good

Luis Alonso Amor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience for a family friendly property. What I liked the amenities are very nice the pools are big with a lot of things to do and they have a big jacuzzi. The specialized thematic restaurants have very good cuisine and they are very beautiful with nice views. The animation team and the overall activities are nice. The mall is big and everything is walkable. The pool bar service was amazing with lots and lots of options.Things I didn't liked, the mattress was terrible I reported it and they changed it and after that was ok. The rooms look too normal for the Maya Palace level nothing exceptional apart that the design looks old and a little bit outdated in comparison with other hotels nearby. Regarding the expedia VIP status they missed the whole part wich was a little bit disappointing to be honest. I also have the feeling that the main buffet options are quite bad, the food is either too greassy or there are simply not many options it doesn't matter if it's breakfast or dinner the options are way too limited and unappealing. Overall I had a great time with the family and the kids but I see too many areas of improvement here.
Stayed 6 nights in Aug 2025

10/10 Excellent

Frances Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property, and guests could access other hotel and beach areas in the resort
Stayed 7 nights in Aug 2025

10/10 Excellent

Olga

Stayed 6 nights in Aug 2025

8/10 Good

Miguel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and hotel. Didn’t like that they close most of the activities and food options starting at 7:00 and the activities thereafter were a bus ride away to get to
Stayed 6 nights in Aug 2025

10/10 Excellent

Armir

Stayed 8 nights in Aug 2025

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2025

10/10 Excellent

Zukhra

Stayed 9 nights in Aug 2025

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a up grade they said no because they were full but it low season and staff kept telling us that they were very low on guest and it was noticeable VIP needs to be better or at least follow through because it was not busy season
Stayed 5 nights in Aug 2025

10/10 Excellent

Alfonso Rene

Stayed 4 nights in Aug 2025

10/10 Excellent

Carol Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff (minus one person), beautiful grounds, great food. Been here a few times and will keep coming back.
Stayed 7 nights in Aug 2025

10/10 Excellent

Yacinta

Stayed 5 nights in Aug 2025

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The only thing I did not like was the food I’m not a picky either but this time the football was not great. We usually go to resorts twice a year and I’ve been to this one at least twice, but the food gotten worse not many varieties and same thing every day I understand it was off-season but come on. I’ve seen better shows. The Barceló family needs to upgrade a little. I really appreciate the hard-working people in the resort.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sumandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 3 nights in Aug 2025

10/10 Excellent

John Paul

Liked: Cleanliness
Stayed 6 nights in Aug 2025

10/10 Excellent

Yanira Larisa Yanez

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida muy es el primer hotel Que realmente tiene comida Mexicana
Stayed 6 nights in Aug 2025

10/10 Excellent

VINCENT QUOC

Stayed 7 nights in Jun 2025

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been in Quintana Roo 3 times. Barcelo Maya Palace was the best. The beach was awesome, food - amazing, property absolutely beautiful and you have excess for 4 other resorts, restaurants, buffets and pools.Also bus transportation available there! for family vacation this place is awesome
Stayed 6 nights in Aug 2025

10/10 Excellent

madia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the barcelo maya palace with my mother and 2 kids for 7 days .. let me start by saying that I felt so lost being that this was my first time here .. I didn’t get no tour resort is sooo big I got lost the first few days .. but I what did learn within the first 3 days is that there is a tour bus which passes the lobby every 10 mins which goes around all of their area and other resorts connected to them . I also loved that the resort had a water park right next to adult pool drinks watered down that I had to ask for triple shot , the food at the buffet was good just gets boring even though they do have lots of options . Getting reservations was a little annoying your best bet is go right away and make your reservations soon as you get there due to availability BUT if you don’t have reservations at least for 1-2 days you can also try Walking in! Our best restaurant was the Tokyo at the maya mall . Caribe was also a great restaurant and service by Jesus Gonzalez and angel carbo was amazing .. I also finally would like to say that the beach had so much sea weed so I definitely didn’t get to enjoy the beach .. they charge you a small charge of about $20 once you check in supposedly to try keep beach clean etc. Last but not least id to mention the service overall it was definitely great and I would definitely like to visit again!
Stayed 7 nights in Aug 2025