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4.2 out of 5

"Great place to stay with family. " More

By a verified traveller on Mon 31 Jul 2023

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Hotel Description

4-star all-inclusive property near Xpu-ha Beach, connected to a shopping center

Beachside getaway

Your stay at this Xpu-Ha property places you within a 10-minute walk of Xpu-ha Beach and Ecopark Kantun Chi. Also, Cenote Cristalino is within half a mile (1 km) and Cenote Azul is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and 3 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $286* Per night/room 6 Apr. - 7 Apr.

Junior Suite, Ocean View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, Ocean View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Beach - All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (17) Couples (2) Family (7)
5 out of 5

Posted by on 6 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Manager

Dear Guest, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

4 out of 5

Posted by on 4 Aug. 2023

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Comment from Hotel Management

9 Aug. 2023 by The Management

Dear BrandonFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.

5 out of 5
Great place to stay with family.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by The Management

Dear JorgeThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.

5 out of 5
We had a great stay at the Barceló Maya. Everyone enjoyed the vacation and had access to plenty of things to eat and entertainment options.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by The Management

Dear Erika Lee Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.

4 out of 5

Posted by on 29 Jul. 2023

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Comment from Hotel Management

18 Aug. 2023 by The Management

Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards.

4 out of 5

Posted by on 24 Jul. 2023

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Comment from Hotel Management

13 Aug. 2023 by La Gerencia

Estimado Eleuterio LongoriaQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Saludos cordiales,

4 out of 5
We paid for a room with a single king bed and were given a room with 2 queens. When asked to change, they informed us we needed to come back the next day. We woke up and done so, and they proceeded to tell us we “missed the window” for a room change.

Posted by on 30 May 2023

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Comment from Hotel Management

31 May 2023 by The Management

Dear ChanelThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsAgain we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonBest regards.

3 out of 5
The property was beautiful but unfortunately the service was not up to par. Our rooms were barely cleaned and towels were never replaced. Some people in our group received champagne and fruit tray but our rooms did not. We paid the exact same price but did not get those perks. Overall is it a mediocre hotel not quite luxury like it claims

Posted by on 15 Apr. 2023

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Comment from Hotel Management

24 Apr. 2023 by The Management

Dear VickiAt Barceló, we firmly believe that there is always room for improvement and that your comments will help our team in our continuous efforts to meet our guests' expectations. That is why we greatly appreciate the time you have taken to provide us with your constructive criticism.Thank you again for choosing our hotel and for your constructive criticism. We look forward to serving you again and hope to have the opportunity to exceed your expectations in the not too distant future.Sincerely

5 out of 5

Posted by on 6 Jul. 2022

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Comment from Hotel Management

16 Dec. 2023 by The Management

Dear AlmaThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.

5 out of 5
I stayed here before a few years ago and was amazed on the upgrades and remodeling they did! I was very shocked on how cool this place was. Literally everything to do there And I drove up and down the Riviera Maya to check out beaches and they were one of the few resorts at no seaweed and they were keeping up on keeping their beaches clean with tractors. Keep in mind that it is the algae/seaweed season when I went. But the beaches are awesome and the drinks are good the food was good The room was awesome and the staff was on point! Will be staying there again.

Posted by on 1 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by The Management

We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,

About the Barceló Maya Beach - All Inclusive

Location Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Room service not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Surcharge for room service

Property Features

Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Barceló Maya Beach - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this property measures 12109 square feet (1125 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Barceló Maya Beach - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.

  • 630 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Business-friendly amenities include desks and phones. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.

Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.

Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Barceló Maya Beach - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Maya Beach - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Beach Maya
  • Barcelo Maya All Inclusive
  • Barceló Maya Beach All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Beach All Inclusive Xpu-Ha
  • Barcelo Maya Beach All Inclusive Xpu-Ha
  • Barcelo Maya Beach Xpu-Ha
  • Maya Barcelo Beach
  • Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Beach All Inclusive Hotel
  • Barcelo Maya Beach Hotel Xpu-Ha
  • Barcelo Maya Beach Hotel
  • Barcelo Maya Beach All Inclusive
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Beach - All Inclusive Xpu-Ha
  • Barceló Maya Beach - All Inclusive All-inclusive property
  • Barceló Maya Beach - All Inclusive All-inclusive property Xpu-Ha

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.