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"The food was average at best. Lots of chicken nuggets, hamburgers hotdogs and nachos to choose from. Pool bar closed at 7p and pools at 8p. Other reso
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4-star all-inclusive property near Ecopark Kantun Chi, connected to a shopping center
Beachside getaway
Your stay at this Xpu-Ha property places you within a 10-minute walk of Ecopark Kantun Chi and Cenote Cristalino. Xpu-ha Beach and Puerto Aventuras Golf Club are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a water park, and 3 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.
LCD TVs
The 630 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Rainfall showerheads, coffee/tea makers, and free bottled water are also available.
Barceló Maya Beach - All Inclusive ratings based on 19 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Barceló Maya Beach - All Inclusive
Everyone (14)Couples (1)Family (5)
5 out of 5
Posted by a verified traveller on 6 Apr. 2019
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Comment from Hotel Management
9 Apr. 2019
by Manager
Dear Guest,
Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation.
Yours Truly,
José Luis Serratos
Sub Director
Barceló Maya Beach
3 out of 5
The food was average at best. Lots of chicken nuggets, hamburgers hotdogs and nachos to choose from. Pool bar closed at 7p and pools at 8p. Other resorts have better food and better pool/bar hours.
Posted by a verified traveller on 22 Oct. 2019
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Comment from Hotel Management
23 Oct. 2019
by Manager
Dear Guest,
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach hotel.
We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Regards,
3 out of 5
Posted by a verified traveller on 29 Aug. 2019
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Comment from Hotel Management
31 Aug. 2019
by Manager
Dear Guest,
Thank you for staying with us and taking the time to let us know about your experience at Barceló Maya Beach. I’m sadden to hear your stay was anything less than memorable. I will share your valued review with our staff and Management, so we can ensure perfection.
We hope you will grant us with a second visit, to make your stay extraordinary.
Best regards,
José Luis Serratos
Sub Director
Barceló Maya Beach
5 out of 5
Everything is wonderful, but the food is what we love more !!!
Posted by a verified traveller on 29 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by José Luis Serratos
Dear Guest,
First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service.
We hope you will allow us to make your next stay unforgettable.
Yours Truly,
José Luis Serratos
Subdirector
Barceló Maya Beach
5 out of 5
Staff were friendly. There was sooo much to do and see!
Posted by a verified traveller on 11 Apr. 2019
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Comment from Hotel Management
13 Apr. 2019
by Manager
Dear Guest,
Thank you for providing your positive feedback after your recent stay at Barceló Maya Beach. It is overwhelming to our staff and I, knowing we were able to accomplish yet another wonderful vacation.
We will be more that honor to welcome you back soon.
Kind regards,
José Luis Serratos
Sub Director
Barcelo Maya Beach
2 out of 5
As other reviewers mentioned, the property is beautiful and well kept. Rooms could use some upgrades (bathroom, TV). The main negative for us was the food: buffet restaurants had limited variety and menu basically did not change from one day to the other. Quality of the food also was far from what we expected: most of the food had no flavor and everything was poorly presented. Last year we stayed at Grand Palladium Kantenah and food was way better.
They could use a couple more cooks preparing omelettes during breakfast and past at lunch instead of leaving a single cook struggling to attend everybody and creating long lines. The a-la-carte restaurants were not better: not many alternatives and same lack of flavors (we tried Trattoria, Mexico Lindo and Kyoto). Most of the desserts looked like they came straight from a box.
Drinks weren't great either, with only local low-end liqueur available. Since most of the guests are international, it would be good to have staff that speaks English (even communicating with Guest Service was a challenge unless you speak some Spanish). Too many things not included in the all-inclusive package which ends up being annoying.
Posted by Colmat, from Miami, Florida on 29 Mar. 2019
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Comment from Hotel Management
9 May 2019
by Manager
Dear Guest,
Thank you for your valued time and your review on your recent stay at Barceló Maya Beach.
It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion.
I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort.
Best Regards,
José Luis Serratos
Subdirector
Barceló Maya Beach
3 out of 5
The view and the cleanliness of the hotel is awesome! The staff very helpful! Although the buffet food was absolutely horrible! It was a different theme but same food. You could tell it had been sitting there awhile. Not much flavor. It had a lot of different food that I noticed not a lot of people ate. The snack bar was better than the buffet. The restaurant had very good food, there wasn’t a fair warning to let us know they book up fast so that was an issue. The bugs were everywhere I know it’s an open resort but I don’t think they did much spraying to help prevent so many. I would recommend this resort if the food wasn’t so bad. Thats honestly what will stop my family and I from coming back. While purchasing the package we were also not told about having to pay for the bowling or water park or mini golf. They put it out to be as if it is all inclusive online. Then once you get there it’s very expensive for even a family of four to enjoy an activity. Beautiful place they need better details and food.
Posted by Casandra, from Des Moines, Iowa on 8 Jul. 2018
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Comment from Hotel Management
15 Jul. 2018
by Manager
Dear Casandra,
first of all, we would like to thank you for choosing Barceló Maya Beach for your vacations.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Regards
4 out of 5
Wonderful Experience
Pros:The resort was huge, there were plenty of pools, rooms were clean, staff was very nice and most of the shows at night were very good.
Cons:Pool at our area was very quiet, could use music. 3 shows at night are all at the same time. Times should be staggered so that you could see 2 shows.
Location:We did not leave the resort.
The hotel was very pleasing, the beach at the Barceló Maya Beach area was very nice, other locations were very rocky. The grounds were beautiful, the pools were clean and very nice. The food at the specialty restaurants was excellent, otherwise it was just OK. The resort is huge, has its own mall, bowling alley, water park, dolphin park, and casino. Most shows at the theaters were very good and you had three shows each night to choose from. I would definitely return to this resort.
Posted by Bev, from Pennsylvania on 23 Mar. 2018
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Comment from Hotel Management
29 Mar. 2018
by manager
Dear Bev,
Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in teh Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear.
Regards
5 out of 5
Had a fantastic vacation. We were there 6 years ago and liked it very much then and found it to be even better now. Can't wait to return.
Posted by a verified traveller on 21 Mar. 2018
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Comment from Hotel Management
29 Mar. 2018
by manager
Dear Anonymous,
Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in the Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear.
Regards
4 out of 5
Would definitely stay there again!
Pros:All the hotels felt beachfront and pool front. You weren't on the 12th floor of a hotel which is 100 yards from the pool.
Cons:Maintenance on the rooms was a little lacking - our safe didn't work properly, the screen door was torn, sliding door didn't lock.
Location:Almost everything you need to on-site - Dolphin Show, small mall, bowling, mini-golf, lots of pools, close beach, tour companies to schedule excusions
It was a great vacation. I have a 4 year old who loves pools and water slides. This place was perfect for that. We upgraded to the Premium Level which was worth the money. Our room was great - spacious, comfortable, great view, hot tub on balcony - however there were some odd maintenance issues (the hot tub knobs were broken, certain #s on the safe didn't work, etc), but those didn't ruin our trip. The food was pretty good (comparable to Beaches resorts) and the staff was very helpful. Getting restaurant reservations was an issue for some people but we ate early so not a big deal for us. The resort was sold out but didn't feel crowded which was nice. All the hotels are basically, beach-front and pool front. The beach has the softest sand. I remember the water being clearer in Cancun but still better than most. Everything that you need is onsite - Dolphin Show daily, mini-golf, bowling. Overall, we would gladly stay there again.
Posted by Cynthia, from Philadelphia, PA on 2 Jan. 2018
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Comment from Hotel Management
4 Jan. 2018
by Manager
Dear Cynthia,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your holiday expectations.
Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel.
Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Regards
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All-inclusive Details
Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Sailing included
Windsurfing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Access to onsite clubs included
Airport transfers not included
Premium/non-domestic beverages not included
Wireless Internet access not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Room service not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Surcharge for room service
Property Features
Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Barceló Maya Beach - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 12109 square feet (1125 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Barceló Maya Beach - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.
630 guestrooms or units
3 levels
3 buildings
3 dining venues
3 bars or lounges
12109 sq ft of conference space
1125 sq m of conference space
Built in 1999
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Children's pool
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Parking
Free self parking
, Parking (limited spaces)
Transport
Airport: Cancun Intl. Airport (CUN) (79.3 km / 49.3 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Stocked minibar (select free items)
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.
Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.
Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.
Spa Services
Body treatments
Facial treatments
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 6:00 PM
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
An airport shuttle service (surcharge) is available on request.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Barceló Maya Beach - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Service animals not allowed
Noise-free rooms not guaranteed
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 123 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Beach Maya
Barcelo Maya All Inclusive
Barceló Maya Beach All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach Xpu-Ha
Maya Barcelo Beach
Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
Barcelo Maya Beach All Inclusive Hotel
Barcelo Maya Beach Hotel Xpu-Ha
Barcelo Maya Beach Hotel
Barcelo Maya Beach All Inclusive
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Beach - All Inclusive Xpu-Ha
Barceló Maya Beach - All Inclusive All-inclusive property
Barceló Maya Beach - All Inclusive All-inclusive property Xpu-Ha
You should know
Barceló Maya Beach - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
