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You'll find Xpu-ha Beach and Dolphin Discovery within 3 miles (5 km) of this Xpu-Ha property. Ecopark Kantun Chi and Cenote Cristalino are also within half a mile (1 km).
This all-inclusive property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and get free self parking.
Sofa beds, WiFi
The 414 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include sofa beds, WiFi, and rainfall showerheads.
Barceló Maya Caribe - All Inclusive ratings based on 34 Verified Reviews
Guest reviews for Barceló Maya Caribe - All Inclusive
11 Sep. 2019 by Management
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards.
25 Jul. 2019 by Management
Dear Anonymous, First of all i would like to thank you for choosing Barceló for your vacations, we really appreciate the time you took for rate your stay with us. Please feel free to contact us in email@example.com in order to follow up your case with the transportation an check what happened with it. Best regards!
3 May 2019 by Front desk Manager
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.
18 Jan. 2019 by Front desk Manager
Dear Anonymous, We're sorry you did not experience your vacations as well as you expected - we'll work hard to fix the issue you experienced. Thank you for letting us know.
18 Jun. 2018 by Management
Dear Sheila, Thank you for sharing your experience with others. We appreciate your feedback verymuch. Best regards.
29 Mar. 2018 by Management
Dear guest, We appreciate your feedback, we will keep working to get better. Thank you!
Beautiful location, subpar management
18 May 2017 by Barcelo Maya Caribe
Dear guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will happy to pass your comment on to our japanish restaurant as a mean to improve its service. We look forward to serving you again. Regards,
Great Family Resort
22 Mar. 2017 by Barceló Maya Caribe
Dear Nebraska, Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services, and we will be pleased to serve you again in the future.
Beautiful beach and pool. Service can be slow.
20 Mar. 2017 by Barceló Maya Caribe
Dear guest, Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate the time you have taken to share your experience. We will happy to pass your comment on to our front desk manager as a mean to improve its service. We will be pleased to serve you again in the future. Kind regards,
Nice and relaxing
11 Mar. 2017 by Barceló Maya Caribe
Dear guest, 21. Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. Kind regards,
About the Barceló Maya Caribe - All InclusiveLocation Carr. Federal Chetumal-Puerto Juárez, Xpu-Ha, QROO 77750
- Kayaking included
- Access to onsite clubs included
- Windsurfing included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Tennis included
- Wireless Internet access not included
- Volleyball included
- Laundry/dry cleaning services not included
- Soccer (football) included
- Childcare not included
- Scuba diving excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- Climbing wall included
- Spa/beauty facilities and services not included
- Surcharge for room service
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Room service not included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Language classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Local beverages and soft drinks only
- Additional gratuities accepted
- All food and beverages included
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- Minibar (all beverages included)
- Scuba lessons included
- All non-motorized water sports included
- All land activities, and recreational facilities and equipment included
- Snorkeling included
Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Barceló Maya Caribe - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. This all-inclusive property also offers a water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.
- 414 guestrooms or units
- 3 levels
- 2 buildings
- 5 dining venues
- 4 bars or lounges
- 12105 sq ft of conference space
- 1125 sq m of conference space
- Built in 1999
- Bar by the pool
- Swim-up bar
- Kid's club (free)
- Childcare (surcharge)
- Beach lounge chairs
- Towels for the beach
- Poolside lounge chairs
- Conference center
- Business facilities
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Wedding services available
- Pool or billiards table
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Family property
- On private beach
- Number of outdoor pools - 2
- Children's pool
- Outdoor tennis courts - 2
- Children's club (free)
- Snack bar/deli
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Sofa bed
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.2 km / 49.2 mi)
- Property shuttles: Airport shuttle
- Parking: Free self parking
Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with unspecified sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony or patio (furnished)
- Pull-out sofa bed
- Stocked minibar (select free items)
- Day bed
- LCD television
- Satellite channels
- Premium channels
- Coffee maker
- Shower and tub combination
- Rainfall showerhead
- Housekeeping (daily)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Air conditioning
- Ceiling fan
- Ensuite bathroom
Food & Drink
Caribe Buffet - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capitan Morgan Grill - This restaurant serves brunch and lunch. A children's menu is available.
La Fuente - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required.
- Number of treatment rooms 25
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Sports massage
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for in-room wireless Internet: USD 12 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
- Airport shuttle fee: USD 123 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Barceló Maya Caribe - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.