For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Wished pools were open later for kids. Hotel guide said they were open 8-8, but that wasn’t the case. Closed by 7. Don’t need all 7 open, maybe just o
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4-star all-inclusive property near Ecopark Kantun Chi, connected to a shopping center
Beachfront retreat
With a stay at this Xpu-Ha property, you'll be steps from Ecopark Kantun Chi and within a 15-minute walk of Cenote Cristalino. Xpu-ha Beach and Puerto Aventuras Golf Club are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy a meal in one of the 5 restaurants and perks like free buffet breakfast and free self parking.
Sofa beds, LCD TVs
The 414 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Sofa beds, rainfall showerheads, and coffee/tea makers are also available.
Barceló Maya Caribe - All Inclusive ratings based on 17 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Barceló Maya Caribe - All Inclusive
Everyone (13)Couples (1)Family (3)
5 out of 5
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
23 Mar. 2020
by The Management
Dear traveler, Thanks for your rating. Regards,
4 out of 5
Wished pools were open later for kids. Hotel guide said they were open 8-8, but that wasn’t the case. Closed by 7. Don’t need all 7 open, maybe just one. Not much to do at night for kids... mini golf at night cost money, bowling is extra too. Ping Pong, tennis, basketball, ect are all available during day only. Can check out items for an hour.
Shows weren’t live in theater. Played videos. So Broadway night.. was a video of Frank Sinatra.
Overall photos online were accurate. Nice place. Grounds are beautiful
Rooms/bathrooms were a tad musty-mildew smelling. Probably bc hotel is completely open to elements and very humid out. Room ACs work hard.
Posted by a verified traveller on 30 Nov. 2019
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Comment from Hotel Management
1 Dec. 2019
by The Management
Dear Guest,
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.
The Management
3 out of 5
The bartenders at the pool where not friendly we are people that tip ever time we order but they hardly even say thinks, very poor service at the pool bars to. To many kids hang out around the pool bars and jump off the stools there should be an age limit to be by the bar know need for kids to be there. The Captain Morgan bar and Strikers had the best bartenders friendly to everyone and fun. Hotel over all is nice but the kids at the bars is out of control. The food love the steak place and Tokyo to me the other places weren't good and that is just my opinion. Like how there is a lot of places around the pool with fast food to eat and Strikers.
Posted by Rick on 8 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Management
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Best regards.
4 out of 5
There transportation to the airport was cancelled on us
Posted by a verified traveller on 25 Jul. 2019
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Comment from Hotel Management
25 Jul. 2019
by Management
Dear Anonymous,
First of all i would like to thank you for choosing Barceló for your vacations, we really appreciate the time you took for rate your stay with us.
Please feel free to contact us in maya.caribe.jrec@barcelo.com in order to follow up your case with the transportation an check what happened with it.
Best regards!
2 out of 5
The room size was average, but the house keeping was poor. They never restocked our fridge which was included in price. Service was not very good through out the all inclusive.
Posted by a verified traveller on 1 Apr. 2019
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Comment from Hotel Management
3 May 2019
by Front desk Manager
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.
2 out of 5
*Check in took way to long, 45 minutes then another 2-3 hours for rooms to be ready. We had 2 rooms, 1 king & 1 with 2 beds. Ended up with 2 King rooms which was inconvenient for my family.
*WiFi was limited to a time and location, of course during prime time beach/pool time .
*No communication on activities we had to seek out ourself or came across entertainment by accident.
*Restaurant's had limited availability and very strict on pants for men. The men could wear long sweatpants to supper but not dress shorts!
*Bathrooms at pool where always out of toilet paper/paper towels. One day we where at the pool for 6 hours straight and the bathroom never had toilet or paper towels that whole time.
*Buffet was so-so . Every buffet had same food over and over. The food did not agree with many of us .
*This was a very disappointing resort for the money, we have traveled to several Mexico resorts cheaper and better.
We will not be returning or stay at Barcelo location again.
Posted by a verified traveller on 7 Jan. 2019
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Comment from Hotel Management
18 Jan. 2019
by Front desk Manager
Dear Anonymous, We're sorry you did not experience your vacations as well as you expected - we'll work hard to fix the issue you experienced. Thank you for letting us know.
4 out of 5
The Barcelo Maya is a big resort. We booked the Caribe and was put in the Tropical when we checked in. The beach is the best thing about this resort. There are many activities to do at this resort. The buffets are not very good. The a la Carte restaurants are good, but book dinner reservations as soon as you get checked in. I recommend upgrading to the premium level when you check in.
Posted by Sheila, from Oregon on 17 Jun. 2018
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Comment from Hotel Management
18 Jun. 2018
by Management
Dear Sheila,
Thank you for sharing your experience with others. We appreciate your feedback verymuch.
Best regards.
3 out of 5
Bad smell in the room. Very dirty floor and furniture. Food in buffet was okay. Good entertainment and helpful staff.
Posted by a verified traveller on 28 Mar. 2018
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Comment from Hotel Management
29 Mar. 2018
by Management
Dear guest,
We appreciate your feedback, we will keep working to get better. Thank you!
3 out of 5
Beautiful location, subpar management
The beaches and overall presentation of the resort is great. Our room had issues with the plumbing (only scorching hot water at times, toilet constantly ran) and the toilet seat didn't stay up. Otherwise I had no complaints about the room. My main issue with the resort was how the lack of empathy from the Tokyo restaurant hostess and manager. (05/13/17)
Posted by a verified traveller on 16 May 2017
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Comment from Hotel Management
18 May 2017
by Barcelo Maya Caribe
Dear guest,
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will happy to pass your comment on to our japanish restaurant as a mean to improve its service.
We look forward to serving you again. Regards,
4 out of 5
Great Family Resort
Pros:Great resort for a family vacation.
Location:Great location, beaches and near numerous activities outside of the resort. You don't need to leave, but we decided to take a taxi to Akumal
Great trip to Barcelo! Amazing beaches, friendly staff, clean rooms, activities galore. Our only complaint was the hotel was very busy so we were not able to schedule any dinner reservations. We were fine with the buffet - they did a great job.
Posted by Nebraska, from Lincoln Nebraska on 20 Mar. 2017
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Comment from Hotel Management
22 Mar. 2017
by Barceló Maya Caribe
Dear Nebraska,
Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services, and we will be pleased to serve you again in the future.
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Language classes/lessons included
Local beverages and soft drinks only
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Scuba lessons included
Minibar (all beverages included)
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Snorkeling included
Property Features
Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Barceló Maya Caribe - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.
414 guestrooms or units
3 levels
2 buildings
5 dining venues
4 bars or lounges
12105 sq ft of conference space
1125 sq m of conference space
Built in 1999
Buffet breakfast (free)
Nightclub
Bar by the pool
Swim-up bar
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Poolside lounge chairs
Conference center
Business facilities
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 2
Children's pool
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Sofa bed
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Airport: Cancun Intl. Airport (CUN) (79.2 km / 49.2 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with single sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio (furnished)
Pull-out sofa bed
Stocked minibar (select free items)
Day bed
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Caribe Buffet - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capitan Morgan Grill - This restaurant serves brunch and lunch. A children's menu is available.
La Fuente - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required.
Spa Services
Number of treatment rooms 25
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Barceló Maya Caribe - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Noise-free rooms not guaranteed
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
gap period enforced between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 123 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Caribe
Barcelo Caribe Maya
Barcelo Maya Caribe
Barcelo Maya Caribe All Inclusive Xpu-Ha
Barcelo Maya Caribe All Inclusive
Barcelo Maya Caribe Xpu-Ha
Caribe Barcelo
Barceló Maya Caribe All Inclusive
Barceló Maya Caribe Xpu-Ha
Barceló Maya Caribe All Inclusive Hotel Xpu-Ha
Barceló Maya Caribe All Inclusive Hotel
Barceló Maya Caribe All Inclusive Xpu-Ha
Barceló Maya Caribe All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Caribe All Inclusive All-inclusive property
Barceló Maya Caribe Inclusive
Barceló Maya Caribe - All Inclusive Xpu-Ha
Barceló Maya Caribe - All Inclusive All-inclusive property
You should know
Barceló Maya Caribe - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
