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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

7 bars/lounges, swim-up bar
Creator video - submitted by Erika Gentille
Lobby
7 bars/lounges, swim-up bar
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive plans available
  • Spa

Explore the area

View in a map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Puerto Aventuras Marina
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold King

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum

Rock Suite Platinum

  • Ocean view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Partial Ocean View King Bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King Bed

7.4 out of 10
Good
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sky Terrace (One Bedroom)

Deluxe Sky Terrace (One Bedroom)

Deluxe Sky Terrace (One Bedroom)

7.0 out of 10
Good
(13 reviews)
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond King Bed

Deluxe Diamond King Bed

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Aventuras

Beachfront retreat .Within 2 miles (3 km) of this Puerto Aventuras property, you'll find Puerto Aventuras Golf Club and Puerto Aventuras Marina. CEDAM Museum and Oasis Beach are also within 3 miles (5 km).

What's nearby

  • Kantenah Lagoon - 11 min walk - 1.0 km
  • Blu Riviera Maya - 4 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 5 min drive - 3.2 km
  • Puerto Aventuras Marina - 6 min drive - 3.6 km
  • Dolphin Discovery - 6 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 80 min drive

Restaurants

  • ‪Las Brisas - ‬9 min drive
  • ‪El Abuelo - ‬9 min drive
  • ‪Bloved Restaurant & Lounge - ‬9 min drive
  • ‪The Market - ‬11 min walk
  • ‪Restaurante Ipanema - ‬7 min walk

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Some rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, outdoor tennis courts, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 577 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

2 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.0 out of 5, Very good, 1,003 reviews
The price is CA $451
CA $550 total
includes taxes & fees
May 18 - May 19
Hard Rock Hotel Riviera Maya - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property Registration Number 008-007-000402

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

How close is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive to the airport?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is 23.2 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on May 18, 2026 start from CA $467, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have an airport shuttle?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 68 per person, roundtrip.

How close is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offer free breakfast?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (21-min drive) is nearby.

What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

This property offers free self parking and valet parking.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive features 3 outdoor pools.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like international cuisine, a poolside location, and light fare.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a spa?

Pamper yourself with a day at Rock Spa, where you can enjoy hydrotherapy, body treatments, and mani/pedis.

How close is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive to downtown Puerto Aventuras?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is 1.1 mi away from Puerto Aventuras.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 282 out of 542 reviews
Rating 8 - Good. 111 out of 542 reviews
Rating 6 - Okay. 83 out of 542 reviews
Rating 4 - Poor. 35 out of 542 reviews
Rating 2 - Terrible. 31 out of 542 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Stayed 4 nights in Jan 2026

6/10 Okay

Stephanie, Warren

Travelled with partner
Liked: Cleanliness
Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.
Stayed 7 nights in Dec 2025

8/10 Good

Amarjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above except there was no hot water for our last night and the morning we checked out. Some sort of breakage in the pipes. The heck out person didn’t have any answers
Stayed 7 nights in Jan 2026

6/10 Okay

Leonardo

Travelled with partner
Liked: Cleanliness
Better discretion of the rooms. Staff and amenities were mid.
Stayed 2 nights in Dec 2025

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025

10/10 Excellent

leslie

Stayed 5 nights in Dec 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Ana Maria

Liked: Staff & service
Disliked: Cleanliness
Se agotaron varias cosas que uno esperaría recibir en un hotel (jabón de manos). Además
Stayed 2 nights in Dec 2025

10/10 Excellent

philippe

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025

2/10 Terrible

Cory

Disliked: Cleanliness, amenities
Room was awful, smelt like mold and the head board was all peeling.
Stayed 5 nights in Nov 2025

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Stayed 4 nights in Nov 2025

8/10 Good

Warren

Stayed 8 nights in Oct 2025

4/10 Poor

Erica

Stayed 3 nights in Sep 2025

6/10 Okay

Gladiz

Stayed 3 nights in Aug 2025

8/10 Good

Mark, Land o lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Stayed 6 nights in Aug 2025

4/10 Poor

Jenny

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Stayed 7 nights in Jul 2025

6/10 Okay

Marlee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cesar, Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Amenities
Animals around
Stayed 4 nights in Aug 2025

10/10 Excellent

Shayla Tywanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

MARGARET

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Dinna, Granite City

Stayed 4 nights in Jul 2025

8/10 Good

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the adults only side and its exclusivity. I also enjoyed how close the adults only buildings were closed to the spa. In addition, I enjoyed the ability to book activities through the hotel without the fear of getting scammed. Lastly, all the staff was absolutely amazing. I truly would want to come back again and definitely recommend.
Stayed 4 nights in Jul 2025

2/10 Terrible

Adrianna Noemi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many little inconveniences me & my family dealt with. We won’t be back.
Stayed 5 nights in Jul 2025