Iberostar Waves Tucán - All Inclusive

Property class: 4.5
Family-friendly 4.5-star property near Xplor Theme Park

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Photo gallery for Iberostar Waves Tucán - All Inclusive

An aerial view of a resort with a large swimming pool, beach, and palm trees.
Property video
A spacious dining area with high ceilings, wicker furniture, and a central bar.
A spacious lobby with a high ceiling, marble flooring, and seating areas.
A resort with a beach, a swimming pool, and thatched-roof structures.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬

Room options

Premium Room

8.2 out of 10
Very good
(131 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Near Pool)

8.6 out of 10
Excellent
(35 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Quadruple Room Premium with Beach View

  • Beach view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Single Room Premium

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

Double Room Premium

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free WiFi

Premium Room, Beachside

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Premium Room, Beachside

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Tropical View)

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

Oceanside stay.Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mahi Golf Course - 16 min walk - 1.4 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Mayan Ruins of Playacar - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Turquesa - ‬11 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
  • ‪Riviera Maya Sandos Restaurant - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Family-friendly 4.5-star property near Xplor Theme Park
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Iberostar Waves Tucán - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi.

A children's pool, a fitness center, and spa services are also featured at the luxury Iberostar Waves Tucán - All Inclusive. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-000585/2025

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

How close is Iberostar Waves Tucán - All Inclusive to the airport?

Iberostar Waves Tucán - All Inclusive is 20.9 mi (269-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Iberostar Waves Tucán - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Waves Tucán - All Inclusive.

How close is Iberostar Waves Tucán - All Inclusive to the beach?

This property is a short 12-minute walk from Playacar Beach and 2.1 mi (11-min drive) from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Iberostar Waves Tucán - All Inclusive offer free breakfast?

Iberostar Waves Tucán - All Inclusive does not offer free breakfast.

Is there a casino at Iberostar Waves Tucán - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (7-min drive) is nearby.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Iberostar Waves Tucán - All Inclusive?

This property offers free self parking.

Does Iberostar Waves Tucán - All Inclusive have a pool?

Iberostar Waves Tucán - All Inclusive features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Iberostar Waves Tucán - All Inclusive have a restaurant?

Iberostar Waves Tucán - All Inclusive is home to Bonsai, which features Japanese cuisine.

Does Iberostar Waves Tucán - All Inclusive have a spa?

This property has a spa, which features hot stone massages, mani/pedis, and body treatments.

How close is Iberostar Waves Tucán - All Inclusive to downtown Playa del Carmen?

Iberostar Waves Tucán - All Inclusive is 2.2 mi away from Playa del Carmen.

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 81 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach, friendly staff and the food was really great!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place all around
Stayed 9 nights in May 2026
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful property with a huge pool.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Thomas Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good and being all-inclusive there were a lot of options.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. Great staff, great food, very clean.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The bar in the pool is amazing
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this resort so much that we will be looking to return next year. It felt like being in the jungle with the variety of animals all around. Pool was great and beach in my opinion was the best maintained compared to all the other resorts.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food selection at the buffet. Looking forward to the renovation.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Kyle Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good and would go back. The entertainment could have been better, we didn’t go to anything at the theater.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closing down for a well deserved refresh. Hopefully the renovations keep the charm of an authentic Mexican experience.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff are polite
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Brandon David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful entry at check-in, loved the jungle with animals, loved the cleanliness of the pools and chairs, loved the well kept up beach. Food was delicious and on point. Entertainment was fantastic.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Syreeta

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, amenities and the staff was very attentive and friendly.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would go back for sure
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Alisha Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and staff were amazing! We loved the IBEROSTAR app as well to make reservations and being notified when our room was cleaned. Spider monkeys and all if the wildlife in the jungle at the eesort were an added bonus!
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was wonderful! The pool and food were 10/10. Staff was some of the friendliest people. There are activities everyday that keep the whole family entertained as a family of 6 that stayed for a week. The activity personnel were incredible! Beach access was great and the beach itself was very clean.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities
I’m excited for the room updates. Hope to go back and see them for myself.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tiffany JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. My only issue was with the quality and diversity of the food at the buffets.
Stayed 6 nights in Apr 2026
Verified review

6/10 Okay

David

Liked: Cleanliness
Grounds are great. seaweed Sargassum was a bit of an issue, waves were very enjoyable. Animals everywhere, Cenote swimming in crystal clear waters with mini fishes nibbling at your toes.
pyramid
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Emily

The beach is really nice, the pool is good. There is no hot tub. There were hardly any kids when we went in late February. The specialty restaurants were ok but not better than the regular buffet options. The grounds are nice. It felt like a safe location.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, rooms were clean and tidy.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Emma

Liked: Amenities
Fantastic beach
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Katherine

Liked: Staff & service, amenities
They upgraded our room for an additional
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Airida

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and very clean. The groundskeepers were working tirelessly to keep it immaculate. The wildlife was one of our favorite parts! Good food, good drinks, fabulous pool. The sargassum at the beach was a bit of a bummer, but didn’t stop us from enjoying the ocean once we were past it. Some things are a bit dated, but they will be renovating this summer. Would go back!
Stayed 6 nights in Apr 2026