Iberostar Waves Tucán - All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Lobby sitting area
Outdoor wedding area
Breakfast buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium Room

8.2 out of 10
Very good
(123 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

8.0 out of 10
Very good
(6 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

Single Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

Suite Junior

  • 38 sq m
  • Sleeps 1

Suite Junior

  • 38 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

Suite Junior

  • 38 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

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About the area

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mahi Golf Course - 10 min walk - 0.9 km
  • Playacar Golf Club - 15 min walk - 1.3 km
  • Mayan Ruins of Playacar - 6 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Tucán - All Inclusive

4.5-star beachfront property near Playa del Carmen Maritime Terminal
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1004 reviews
Rating 8 - Good. 263 out of 1004 reviews
Rating 6 - Okay. 90 out of 1004 reviews
Rating 4 - Poor. 51 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

Reviews

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Nice people. Delicious food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with kind, attentive staff. Our rooms were spotless each day and the grounds are gorgeous. We enjoyed every meal and had top notch service at each restaurant. Beach had some sargassum but the resort seemed to be constantly working to remove it. Only suggestion- our rooms were far from breakfast locations and it would’ve been nice to at least have coffee available closer to beach area.
Stayed 5 nights in Aug 2025

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the location, the greenery
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 5 nights in Aug 2025

10/10 Excellent

Filip

Liked: Cleanliness
Only negative point was the dirty water (sargassum)
Stayed 5 nights in Jul 2025

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.
Stayed 6 nights in Jul 2025

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, great food, poor sun bed availability

Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated. Staff are cleaning, painting and gardening all the time keeping the resort at its best. Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100! No kids entertainment in the nights and some things are payable. We would recommend but wouldn’t return due to the sun beds.
Stayed 5 nights in Jul 2025

6/10 Okay

Hugo R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 6 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the beach was loaded with see weed and i believe it could have been kept cleaner
Stayed 7 nights in Jul 2025

2/10 Terrible

Vladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything as soon as we checked in they trying to sell you stuff it was overcrowded. The beach was dirty would not go back ever.
Stayed 5 nights in Jul 2025

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a room that was with an ac not working properly. It was reported multiple times, with us actually walking into the room with maintenance checking it and told us it was working fine. To our surprise it was actually hotter that night. The day before we left the manager came to our room and it was indeed not working. Out of our entire stay we had one night of ac. When checking out we were then greeted with a manager and promised we would receive an email with upgrades and ways to try and rectify our stay. Here we are almost a week later with no email. Even after me emailing them as a follow up. This was our 3rd time to stay at an Iberostar property. Unfortunately, possibly our last. Outside of this we had another issue - a worker found my son’s yeti cup and was using it. Sons fault for loosing it but that shows your staff do not turn things into lost and found. We made the most of our stay and enjoyed the people we came with as well as the beach, pool, food and drinks. We had 5 rooms at the resort. 1 other had ac problems as well. They were disappointed as well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect time
Stayed 5 nights in Jul 2025

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay at Iberostar Tucan, but there are a few things to be aware of. The rooms are quite outdated — some of the light fixtures didn’t work, and there were very few power outlets, which was a bit inconvenient. Other than that, everything was great: the territory is well-maintained, and the overall experience was positive.
Stayed 6 nights in Jul 2025

10/10 Excellent

armando

Liked: Cleanliness, amenities, property conditions & facilities
Very safe and welcoming
Stayed 4 nights in Jul 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Lots of options for food, and everything our family ate was delicious. Activities were fun too.
Stayed 6 nights in Jul 2025

8/10 Good

Yana

Stayed 14 nights in Jul 2025

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Luis Gerardo puente

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, the facilities and pools. The bad thing was the people who separate the lounge chairs from the pool area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria D DeLourdes

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, food, natural environment, on-site entertainment,
Stayed 8 nights in Jul 2025

6/10 Okay

Mary

Travelled with family and small children
Liked: Cleanliness
This is a beautiful resort. Absolutely gorgeous. And the food is great! However, the service factor that is usually included in all inclusive resorts does not exist at this resort. There are zero pool and beach waiters. You have to flag the staff down at restaurants for service. We were also stood up by the bellboy that we made an appointment with on our departure day. There are no elevators so it was a little annoying. Not the most relaxing experience. The pool is warm.. uncomfortably so by lunch. The swim up bar is great, but adult only. The housekeeping crew was great and quick. All in all, we are glad to have visited this resort, but probably won’t revisit.
Stayed 5 nights in Jul 2025

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Rovena

Disliked: Cleanliness, amenities, property conditions & facilities
I like the outside trees,the rooms are and shower are not even 1 star hotel,not 5 star hotel,we find bugs inside our room and toilet paper had spides inside. Its very oudated. The rooms are very small the restaurant availability to eat is so limited they close 3 days of the week some of them.
Stayed 7 nights in Jun 2025