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4.8 out of 5

"We had a great time but wish there were more choices of top end alcohol " More

By a verified traveller on Sat 14 Mar 2020

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Hotel Description

5-star beachfront property near Maroma Beach

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 310 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, iPod docks, and 24-hour room service.

Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$463* Per night/room 25 Oct. - 26 Oct.

Superior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Suite, Ocean View, Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Pool View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Iberostar Grand Paraiso Adults Only - All Inclusive ratings based on 17 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (9) Couples (3) Family (2)
5 out of 5
We had a great time but wish there were more choices of top end alcohol

Posted by on 14 Mar. 2020

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5 out of 5
I liked the pool and activities, but the beach area was too rocky and dangerous to go into the water.

Posted by on 18 Dec. 2019

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5 out of 5

Posted by on 2 Nov. 2019

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5 out of 5
Just beautiful, everything is nice, room, balcony ,bad is comfortable.

Posted by , from Fort Worth on 2 Nov. 2019

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5 out of 5
This is by far one of the best hotels we’ve stayed at. The staff was attentive and went above expectations for our 10 year anniversary. Our Butler Fernando was amazing with the rest of his crew that helped us enjoy our stay. Marco and his crew were great at helping us reserve our reservations for the restaurants on the premises. The food was FANTASTIC. We met one of the chefs Octavio and saw him a few times and he took care of our special requests. The pool is run nicely with staff like Jesus helping us set up our poolside. The staff always came asking for our drink order and kept them filled. At night we loved hanging at the 24 hour bar, and we met Daniel who listened to our drink requests. I cannot express how amazing this hotel is. Our room was absolutely gorgeous. We got the ocean front room, and the view was just incredible. The hotel was spotless, and the details of it was beautiful. We will DEFINITELY be coming back! I already miss it.

Posted by on 1 Sep. 2019

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5 out of 5
An employee from your 'entertainment' team did a great job with all of the pool side activites. His name was Adrian. Please tell him 'Paul' said hello and I'll see him again at the Grand!

Posted by on 21 Aug. 2019

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4 out of 5
We have been to this hotel a number of times in the past and this visit was a little disappointing. In the past we would have rated the property and services exceptional, this time the rating would be good to very good. Also, in the past they seemed to appreciate repeat visitors and that is now missing.

Posted by on 30 Jan. 2019

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4 out of 5
The grand was wonderful as usual. Room was clean, dinner reservations were easily made,staff was friendly. We like to stay at the Grand for the top shelf drinks, theater shows and some of the restaurants. We utilize the pool at the Lindo/Maya for the amount of shade that is offered. We've tried other resorts, but have always been disappointed in them after our experiences at Iberostar.

Posted by on 16 Jan. 2019

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5 out of 5

Posted by on 4 Oct. 2018

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5 out of 5
Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceeding them. While training at the gym I met a staff member, Mario G., of the resort, he was training on his time off. When he discovered my wife and I were celebrating our anniversary he took the time to surprise us sending champagne to our room later that evening. That summarizes the staff at the Grand, we could not have been more impressed.

Posted by on 5 Sep. 2018

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About the Iberostar Grand Paraiso Adults Only - All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

  • Access to onsite clubs included
  • Golf - use of golf cart included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Use of golf equipment not included
  • Tennis lessons included
  • Room service during certain hours
  • Golf included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free valet parking is available. This 5-star Playa del Carmen property is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (37.5 km / 23.3 mi)
  • Parking: Free valet parking

Room Amenities

Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Bella Vista - This buffet restaurant serves breakfast and dinner.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in is available.Each guestroom is kept vacant for a minimum of 24 between bookings.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive All-inclusive property
  • All-inclusive property Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Hotel Paraiso All Inclusive
  • Iberostar Paraiso Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.