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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
5-star beachfront resort near Playa Paraiso Golf Course

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Aerial view
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Lobby
Garden
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪68 min drive‬

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Pool Walkout)

  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Villa with Pool View

  • 194 sq m
  • Sleeps 3

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 66 sq m
  • Sleeps 2

About the area

Playa del Carmen

Beachfront retreat .Stay at this Playa del Carmen resort and you'll be within 2 miles (3 km) of Playa Paraiso Golf Course and 6 miles (10 km) of Maroma Beach. Ojo de Agua Beach and Punta Esmeralda Beach are within 12 miles (20 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Nicklaus Design Golf Course - 6 min drive - 2.1 km
  • Maroma Beach - 13 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Star Café - ‬9 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5-star beachfront resort near Playa Paraiso Golf Course
JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at JOIA Paraíso by Iberostar - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 20 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a health club, a steam room, and a garden. Free self parking and valet parking are available.

This 5-star Playa del Carmen resort is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 6 bars or lounges
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
JOIA Paraíso by Iberostar - Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1004 reviews
Rating 8 - Good. 139 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Constance LeReus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the staff took good care of me during my stay. I would go back any day.
Stayed 6 nights in Oct 2025

10/10 Excellent

Shawn Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Tiramisu made tableside
Tequila tasting
Lunch at the buffet
Stayed 5 nights in Jul 2025

10/10 Excellent

Vasile

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 5 nights in Sep 2025

10/10 Excellent

Leland

Stayed 8 nights in Sep 2025

10/10 Excellent

Patricia Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with excellent food
Stayed 9 nights in Sep 2025

10/10 Excellent

alex, Debary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was an amazing touch! We were tailored to so well. The friendly staff made the trip that much better. ¡Gracias a todo el personal! ¡Muy amables!
Stayed 4 nights in Sep 2025

10/10 Excellent

Edward Thomas Sheldon

Excellent
Stayed 7 nights in Sep 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
Stayed 5 nights in Sep 2025

8/10 Good

Orlandas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

julio Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Sep 2025

10/10 Excellent

Frederick, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food was amazing!
Stayed 7 nights in Sep 2025

8/10 Good

Stephanie Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Miguel Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was an amazing experience. The property is breathtaking. The service was great from the start and never let up. The staff was sincere and kind. They made us feel welcomed and appreciated. The food was very good for resort standards. I had some of the best tacos I’ve ever had from their restaurant near the beach. The pools were in nice clean condition. It was very nice seeing the wild life animals pop up outside. It’s a resort I would love to visit again. Housekeeping kept the room nice and fresh. The shows within the resort were top notch. The only downside is the Boomer fest who were in the resort. It was a very old crowd. Sometimes you’ll catch them giving you a stare. I mean you’re in Mexico. You shouldn’t be shocked seeing a Mexican American staying at the resort. You can tell some are just stuck in the old days. I was hoping to be part of a young vibrant crowd. This is something out of the control of resort.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sakoiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service , cleanliness & resort activities
Stayed 6 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everywhere you went
Stayed 4 nights in Sep 2025

10/10 Excellent

Patrick Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Stayed 7 nights in Aug 2025

8/10 Good

Shimon, BARCELONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has had better days in years past, let's hope they come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zachary Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Great staff, everything was walkable excellent food
Stayed 5 nights in Aug 2025

10/10 Excellent

Tammie, Fertile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff and the service is amazing.
Stayed 8 nights in Aug 2025

10/10 Excellent

Sally

Stayed 6 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice proprrty
Stayed 6 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly "good morning" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
Stayed 6 nights in Aug 2025