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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Tres Rios Ecopark

Choose dates to view prices

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Exchange vows on a serene beachside deck overlooking the ocean, surrounded by lush floral arrangements and a romantic sign.
Relax in a serene oceanfront seating area with a canopy, lounge chairs, and lush green surroundings.
Relax by the serene pool surrounded by lounge chairs and umbrellas, with a picturesque ocean view.
Relax in a stylish room with a flat-screen TV, leather sofa, and dining table, plus a balcony with a view.
Couples can exchange vows on this oceanfront deck with a thatched roof and wooden beams.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Relax in a spacious room with a large bed, nightstand, and lamp, offering a garden view.

Privilege Junior Suite Adults Only

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Relax in comfort with a large bed, desk, and TV, plus a view of a building with palm trees.

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Relax in a spacious room with a large bed, flat-screen TV, and ocean views.

Maya Superior Deluxe Sea View

8.0 out of 10
Very good
(6 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Maya Superior Deluxe

9.0 out of 10
Wonderful
(94 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Relax in comfort with a large bed, flat-screen TV, and desk area.

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Relax in a stylish room with a large bed, sofa, and ocean views.

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachside getaway.Your stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and Playa Xcalacoco. Maroma Beach and Tres Rios Ecopark are also within 6 miles (10 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.6 km
  • Gran Coyote Golf - 7 min drive - 6.4 km
  • Tres Rios Ecopark - 7 min drive - 3.5 km
  • Playa Xcalacoco - 9 min drive - 7.7 km
  • Maroma Beach - 13 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬3 min walk
  • ‪Beach Bar - ‬9 min walk
  • ‪Jaal-Ha - ‬11 min walk
  • ‪Coco Café - ‬7 min drive
  • ‪Bluemoon - ‬1 min walk

About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star beachfront property near Tres Rios Ecopark
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 2013 sq ft of conference space
  • 187 sq m of conference space
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1405 out of 2318 reviews
Rating 8 - Good. 535 out of 2318 reviews
Rating 6 - Okay. 219 out of 2318 reviews
Rating 4 - Poor. 77 out of 2318 reviews
Rating 2 - Terrible. 82 out of 2318 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nia Aquiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that wildlife roamed around and could be seen actively throughout the resort. The staff were extremely helpful and respectful. We wish the smoking section had more accessibility points other than the one from the pool area.
Stayed 6 nights in Jul 2025

10/10 Excellent

Cher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. We will definitely visit again!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Benito Lozano

Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2025

6/10 Okay

Ana Luiza, Douglasville

Travelled with partner
Liked: Cleanliness, staff & service
We will not go there again!
Stayed 7 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed an amazing week stay at Ocean Maya Royale! The staff were incredible and the Blue Team (on-site activities team) were exceptional at maintaining a really positive vibe at the resort. We cannot wait to return!
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well staffed throughout the facility. They do a great job to make our stay positive.
Stayed 7 nights in Apr 2025

8/10 Good

Melissa, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a stay at this resort and overall had a really good experience. The customer service stood out right from the start. We had an issue with our room on the first night, and the staff handled it quickly and professionally. Everyone we dealt with was kind and helpful, which really made a difference. The pool area is beautiful and well maintained, and we enjoyed the entertainment throughout the day and evening. The restaurants were decent, and what really impressed my husband, who is a former executive chef, was seeing the buffet chef regularly checking food temperatures. That kind of attention to food safety is rare and definitely appreciated. As for the areas where the resort could improve, vegan dining options were very limited. Despite my best efforts to explain what I could and couldn’t eat, many staff members didn’t seem familiar with the concept of veganism. I was even given cheese a few times, so we decided to dine at the Buffet most often to avoid mistakes. This made meals a bit of a challenge for me. It’s listed as a five star resort, but I would personally rate it more as a four star. That said, for the price it still offers great value. Getting into Playa del Carmen is expensive by taxi, so bring plenty of cash if you plan to explore off-resort. There is an ATM on site, but it comes with high fees and a steep exchange rate, so I’d recommend preparing in advance.
Stayed 4 nights in May 2025

4/10 Poor

Justin R

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly Staff that acted inconvenienced anytime we asked for anything. Service was insanely slow. We booked privilege level and at our very first restaurant we were told told that some drinks had an up charge. Several bars we were at told us they wouldn’t give us upgraded alcohol even though it was sitting right there. Our A/C didn’t work well or keep the room very cool. One of the legs on one bed was completely broke off.
Stayed 6 nights in Apr 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
The place was amazing we had the best beach out of all the resorts around. their mexican restaurant was great, however the rest were average.
Stayed 7 nights in Apr 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good to describe Ocean Maya Royale! It is way over the top and deserves a perfect score! Definately a 5 Star Resort! We felt welcomed before we arrived! We had many questions which were promptly answered on emails back and forth and in fact I felt almost embarrassed for asking so many questions however I was reassured each time that they were there to answer anything I asked. Thank you so much! Right away we knew this was the place for us to celebrate a family vacation for my husband's 70th birthday!! We are frequent travelers and have been to many different countries on cruises, land trips, all inclusives, etc but the Ocean Maya will resonate in our memories for years to come and exceeds any cruise or all inclusive we have ever taken. We raved about this so much to our friends after the trip that they now want to go too,especially after seeing all our pictures and hearing about our experiences. Even the YouTube videos of Ocean Maya doesn't do it justice...its even better!!! Wow!!! We were welcomed as soon as we arrived. We checked in immediately and they answered all our questions and staff took us to our room. Upon entering our room we were surprised to find a birthday cake for my husband and rose petals, towels, robes and slippers. The mini bar is filled daily with 2 beer, pop and water. The restaurants, entetainment, pools, bars, activities are awesome! You will never be bored! A special sound out to Kenndell for making this trip so memorable!
Stayed 7 nights in Apr 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Was difficult to get dinner reservations
Stayed 7 nights in Apr 2025

10/10 Excellent

Carlos Alberto

Stayed 4 nights in May 2025

6/10 Okay

osvaldo antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Poor entertainment
Stayed 6 nights in Apr 2025

10/10 Excellent

Zazmyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing definitely would come again
Stayed 3 nights in May 2025

10/10 Excellent

Jodi Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th visit to OMR, we absolutely love the staff they are amazing. The amount of staff who remember us by name is incredible, with the amount of people that they meet daily i don't know how they do it. My only complaint is that when people complain about something, such as the entertainment staff announcing the games around the pool, management changes things so they are now without a microphone to announce things and you can't hear. My advice to everyone is enjoy your vacation. If you don't like the resort you have visited don't go back, don't try and change it to what you like because the rest of us return because we like the way things are run. We can't wait for our next visit. MANAGEMENT...stop changing for the select few, those of us who keep returning love OMR just the way it is!
Stayed 10 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Riveria Maya. This was my second visit and it was as good as the first. Entertainment staff were great, as was the service staff.
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities
Phenomenal service, the staff was amazing and the whole resort was an incredible experience. Would recommend to anyone and would love to return soon!
Stayed 7 nights in Apr 2025

10/10 Excellent

Myriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food & drinks and activities were excellent. Beach access was very nice too, although quite a lot of seaweed (not the fault of the resort, just time of year). Would definitely go back :)
Stayed 6 nights in Apr 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and entertainment. No beach view from most all rooms or pool.
Stayed 4 nights in Apr 2025

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool location, beach location, entertainment team, Hotel cleanliness, staff manners.
Stayed 3 nights in May 2025

6/10 Okay

WILLIAM, FLANDERS

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Half of the staff was not very happy ,wouldn’t even say good morning,or even look at us The others (bartender)waitress and a few waiter seem to care (smile) and made my trip enjoyable! I will send you name of staff you should be proud of ! And made me feel special!
Stayed 7 nights in Apr 2025

10/10 Excellent

Richard Paul, Grafton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we've stayed at Ocean Maya and we would go back again. The food is delicious, the drinks are good and rooms are comfortable. A perfect getaway!
Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce Lomont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The resort was one of the smaller resorts. Ias a result it was very personable and the staff were very friendly and helpful. There were lots of dining options including a sports bar. The pools were clean and quiet. The beach was amazing. It was close to many other recreational activities if wanted. The resort was very easy to get around. The rooms were very spacious. The bed very comfortable. If I was going back to that area I would chose this resort again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025