4.3 out of 5

"Great all-inclusive resort! All staff members were very friendly and aimed to please every step of our trip. Many restaurant options and excellent f ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

5-star beach hotel near Playacar Golf Club

Playa del Carmen retreat

Stay at this Playacar hotel and you'll be 2.8 mi (4.5 km) from Playacar Golf Club.

Free breakfast

The hotel's outdoor pool, indoor pool, and 2 beach bars are among the featured amenities. Traveling on business? Take advantage of the business center, laundry service, and valet parking. You'll appreciate the health club, bar/lounge, and laundry facilities.

Settle in

Guestrooms offer premium bedding and phones.

Luxury Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Beachfront Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Swim Up Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Beachfront Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Royale, Gourmet All Inclusive by Karisma ratings based on 83 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for El Dorado Royale, Gourmet All Inclusive by Karisma

Everyone (4)
4 out of 5

Posted by on 31 Oct. 2018

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Comment from Hotel Management

15 Nov. 2018 by Resort Management

Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Royale Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5 out of 5
Everything was wonderful. Beautiful grounds, friendly staff, and amazing food and drinks. This was our fourth visit and won’t be our last.

Posted by , from Chicago, IL on 18 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Hotel Management

Thank you for sharing with us your wonderful experience, we are very happy to know you will be returning to create a new experience just as happy as the last one. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

5 out of 5
Great all-inclusive resort! All staff members were very friendly and aimed to please every step of our trip. Many restaurant options and excellent food. Lots of on-site activities, so we didn't even feel a need to get out and explore, since we have been to the Cancun area a couple times previously.

Posted by , from IL on 4 Sep. 2018

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Comment from Hotel Management

18 Sep. 2018 by Hotel Management

Dear Steve, Thank you for sharing your experiences with the Expedia comunity and thank you for the kind words. We have shared your comments with our team and are glad you were having amazing time. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
All inclusive is always super nice and convenient. The restaurants had some really good food. Breakfast at la isla was good and kompai had some really yummy food if you want some Asian fusion in Mexico. The staff we nice. There’s so many bars to grab drinks. You can hop to the other resorts conveniently. I wish the carts were more easily accessible. If you use your concierge to get a cart it’s faster. The beach was covered in seaweed, but they work diligently to clean it all up.

Posted by on 12 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by Resort Management.

Hola! It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. I hope we have the pleasure to welcome you once again very soon. Warmest regards,

4 out of 5

Love this place!

Beautiful property, good food!  Resort is very big and spread out, be prepared to do a lot of walking.  My husband and I don't mind, so no issue for us.  There is a golf cart service, but most of the time you will have to wait around 15 minutes before you are picked up.  There is also a strict dress code at the restaurants, although it is not listed on their website.  My husband was dressed nice one night for dinner, but we were refused because he did not have a collared shirt on. The front desk is also lacking.  Twice we've gone and they are less than friendly.  This last time in particular, Fernando left a bad taste.  Other than that, the place is great!  :)

Posted by , from Dallas, TX, United States on 18 Dec. 2013

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5 out of 5

Relaxing. Beautiful. Delicious. Amazing.

This is the fifth (5th) time my wife and I have been to El Dorado Royale and we still love it as much as we did the first time. They've always been a gourmet all-inclusive adults-only resort but in the last two years since our last visit they've really upped the ante with all of their menus, as well as the quality and presentation of the food. Absolutely fantastic. When you arrive you are assigned a personal concierge who will take care of pretty much anything and everything for you. This trip was to celebrate my wife's birthday and Jose was really great about making sure we had everything and anything we wanted at our disposal to make it memorable. Fair warning: They will try to get you to attend a timeshare pitch in exchange for even more free stuff. Though I've never found them to be that pushy about it and they are very good at accepting a "no thank you" if that's your preference. Another piece of advice: Don't spring for the best room. Take a level down from what you would normally book and save that money to use at the spa. First of all, aside from the view and poolside options, all of their rooms are exactly identical. The casitias' are also all the same if you go to that side of the resort. The spa is DEFINITELY worth the extra money, especially when you start off your vacation with a moonlight massage on the beach!

Posted by , from Brooklyn, NY on 7 Sep. 2013

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3 out of 5

Couple getaway

Pros: Free breakfast
Cons: Nothing close, No free Internet
Not as impressive as we had expected. Hotel is old. Service was good. Food was decent.

Posted by on 2 Nov. 2012

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5 out of 5

This hotels food was the best I've had in an all inclusive

Pros: Quiet
Cons: No free Internet
A little pricey but worth it. Atmosphere was amazing

Posted by , from Sun Valley, ID, USA on 18 Oct. 2012

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5 out of 5

Fantastic 2nd honeymoon

Pros: Quiet
My husband and I haven't had a childless vacation in 7 years. Value and luxury were both serious qualities our choice of location had to posess. Choosing the El Dorado Royale Casitas was the absolute best thing we could have ever done. I have stayed at Ritz Carltons, Fairmonts--- you name it. I paid half the amount for the EDRC, and was 120% pleased. All inclusive hotels have somewhat of a bad reputation for mediocre food or drinks, but the EDRC was all it claimed to be- gourmet all inclusive. Top notch service- and the most friendly and personable staff. My husband and I have picked it to death, and have not one complaint! can't wait to return.

Posted by , from Oklahoma, USA on 17 Oct. 2012

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5 out of 5

casitas is the only way to go

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Upon arrival we were taken to the concierge and promptly checked in at 3 pm. The swim up individual casitas was awesome!!!(2934 was the closest room to the beach anywhere) Everything we read online was to the T. Tip- room service brings ANYTHING on any restaurant menu for breakfast on time when u order at night. We ate at the casitas D Italia 3 times (i ordered double food) and every time we were more impressed. We also visited most of the other restaurants and were never unhappy, just more impressed. The resort as a whole was spectacular. The beach was fabulous. Great landscaping, I was a little worried about the reviews i read and the huge sandbags in the ocean but there would be no fabulous beach if they were not there, hence erosion. We spent most of our time at our swim up bar in the casitas section we were staying (2900s), no need to leave, however we did visit 3 other pools, not even half of the pools and they were all spectacular, clean, easy to get drinks, and great staff. I would suggest to anybody to come and visit.

Posted by , from Little Rock, AR, USA on 6 Jul. 2012

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About the El Dorado Royale, Gourmet All Inclusive by Karisma

Location Km 45 Carretera Cancun, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Some rates at El Dorado Royale, Gourmet All Inclusive by Karisma are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. El Dorado Royale, Gourmet All Inclusive by Karisma offers its guests an indoor pool, an outdoor pool, a lazy river, and a health club. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 swim-up bars. There's an onsite business center. A spa tub, a sauna, and tour/ticket assistance are also featured at the luxury El Dorado Royale, Gourmet All Inclusive by Karisma. Parking is available for a fee.

  • 478 guestrooms or units
  • 2 bars on the beach
  • 4 swim-up bars
  • Bar or lounge
  • Towels for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 accommodations. Beds feature premium bedding. Housekeeping is provided daily.

  • Luxury bedding
  • Housekeeping (daily)
  • Telephone

Entertainment

Activities include: 5K run (surcharge), aqua gym, wave runners (surcharge), parasailing (surcharge), beach volley, water polo, archery, rifle shooting, Crossfit (surcharge), dance lessons, yoga class, greenhouse tour, Spanish lessons, Bonanza Ranch tour, cooking class, spinning class (surcharge), Zumba class (surcharge), tennis clinic (surcharge), towel decoration, and water volleyball.

Hotel Policies

Check-in

  • Check-in time starts at 03:00 PM

Check-out

  • Check-out by 12:00 PM

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

You should know

  • The total price shown includes a resort fee.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.