For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"This property basically offers you to enjoy the beauty of nature and the beach in the absolute best way possible. I will never forget waking up to mon
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4-star beachfront property near Playacar Golf Club
On the beach
You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this Playa del Carmen property. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 11 restaurants. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 5 outdoor pools and free perks like full breakfast and free self parking.
LED TVs
The 765 guestrooms have LED TVs with cable channels and offer room service and premium bedding. Other amenities include coffee/tea makers, free bottled water, and ceiling fans.
Occidental at Xcaret Destination - All Inclusive ratings based on 79 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Occidental at Xcaret Destination - All Inclusive
Everyone (36)Couples (9)Family (34)
2 out of 5
This resort does have a handy location to the Xcaret eco park, but overall it is disappointing. The front desk is not very helpful at all, as they put us in the wrong rooms, then said they would move us on Sunday. Come Sunday the front desk knew nothing about this and they never moved us. We also did not get the extra items that we had purchased until 3 days after arrival, and then it was a small bottle of lousy tequila and 3 pieces of fruit- so don't bother with any upgrades. Then they behaved as if they had done us a big favour as opposed to giving us what we already purchased- I had to explain to them that in not providing this to us they were committing fraud. In addition, the food was okay at best and down right horrible at worst. If you like water you will enjoy the alcohol. We will definitely not be returning.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by Customer Care
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.
We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities.
Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve.
We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for.
Regards.
5 out of 5
Incredible eco property!! Beautiful grounds, immaculately maintained and interactive wildlife including monkeys, deer, coati, parrots and Flamingos.
Beach was beautiful but a little small, however the layout and giant sand bag softens the waves making it safe for little ones to swim.
Posted by a verified traveller on 18 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by Customer Care
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.
We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
5 out of 5
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by Customer Care
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
5 out of 5
Property layout was great! Very beautiful and staff was excellent
Posted by a verified traveller on 6 Feb. 2020
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Comment from Hotel Management
6 Feb. 2020
by Customer Care
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.
It gives me a great pride to know that our staffs are commended for their kindness and professionalism.
We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
4 out of 5
Posted by a verified traveller on 14 Oct. 2020
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Comment from Hotel Management
16 Oct. 2020
by Customer Care Coordinator
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
1 out of 5
Upon a confirmed reservation and after spending 15 minutes at reception they tried to tell us there was no rooms and that they were moving us to another hotel. We said no and asked to speak to a manager. An hour and a half went by. We were hungry, thirsty, and ignored. One manager went by and was giving air hugs to his employees. The other manager Jared never spoke to us until we tracked him down. They suddenly found a room when I started taking pictures of the manager and people ignoring us. The restaurants were closed because they had left us in the lobby, so they thought they made it all better by having us eat in some special spot. We asked for a discount on the room. The manager took our phone number from what’s app..and conveniently we never hear from him. The next day we spoke to another manager and gave him
Our contact info...nothing. They waited until check out time and the concierge told us there weren’t any rooms. The response from them is that they gave us a late check out...not true as they never spoke with us. They closed the pools at 8pm, only had two restaurants open although they claim they had six, didn’t explain that you need a face mask to eat at the restaurant, and were not willing to accept any responsibility for poor treatment. The only reason we wanted to stay there was for the monkeys. Stay somewhere else that is not a Barcelo property and go to Aktun Chen if you want to see the monkeys.
Posted by Rickenbach, from Los Angeles on 29 Jul. 2020
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Comment from Hotel Management
29 Jul. 2020
by Customer Care
Thank you for giving us the opportunity to be your home during your vacations in the Riviera Maya. We are sorry if you received a bad impression from our staff and actually surprise us to read that since we are recognized for giving excellent service to all our guests.
We are also sorry if you did not get you room immediately, but we gave you VIP treatment and access after our managers talked with you and resolved the misunderstanding. We would like to clarify that we have 6 restaurants working as usual. for your security we had to closed one buffet but we have the other one working normally. We will make sure to share your comments with the according departments in order to above any other issue.
We hope that you give us another chance to serve you.
Kind Regards.
4 out of 5
This property basically offers you to enjoy the beauty of nature and the beach in the absolute best way possible. I will never forget waking up to monkeys in my balcony and the other wild life that are literally roaming freely through the hotel!
Posted by a verified traveller on 25 Mar. 2020
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Comment from Hotel Management
27 Mar. 2020
by Customer Care
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests.
It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
3 out of 5
The location of this property was great. We loved being right next door to Xcaret and benefitted from the unlimited pass. The property itself was pretty tired. The food was ok but we got tired of it by about the 3rd day. The speciality restaurants were better than the buffets! We received a $920 resort credit when we booked but it turned out that it was just a bunch of coupons and not a credit at all. Our room was a little mildewy (as many hotel rooms in tropical locations are) but that smell is still not out of our clothes 10 days after returning. We couldn’t adjust our air below 22 degrees and that was too warm and uncomfortable for us. Many of the shops on site are vacant. The larger pool was definitely a party pool and not great for families. Finally, it was difficult to obtain seats at the beach and the pool ... when we finally did find seating up the hill from the beach we were asked to leave because we didn’t have the correct bracelet (time share sales people were abundant & aggressive). In general, the property could use a facelift. Our main attraction was Xcaret and we enjoyed our time there and the convenience of being next door. However, I wish we would also have looked into the other Xcaret hotel and we would not return to this property.
Posted by TJPorter, from Boston on 9 Mar. 2020
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Comment from Hotel Management
12 Mar. 2020
by Customer Care
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience.
We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
5 out of 5
We loved the monkeys around the property. Food and entertainment was great.
Posted by a verified traveller on 29 Feb. 2020
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Comment from Hotel Management
29 Feb. 2020
by Customer Care
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests.
It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests.
It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Regards.
3 out of 5
The property was exceptional with many activities to do and the large pools were great. However I asked for a room closer to the room my grandchildren and father were staying in but ended up the opposite end of the resort. A lot of walking and stairs since they put me on the 3rd floor with no elevator. I am 75. Also the key code did not work three times so I had to walk back to the lobby and have it re-keyed. One day as I was getting out of the shower, in walks a couple into my room. There key opened my door! This was unacceptable as I told the front desk.
Posted by Richard, from Massachusetts on 24 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by Customer Care
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.
We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities.
Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve.
We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for.
Regards.
About the Occidental at Xcaret Destination - All Inclusive
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. There are 2 meeting rooms available. A children's pool, a nightclub, and a terrace are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
765 guestrooms or units
11 dining venues
10 bars or lounges
Built in 2016
Full breakfast (free)
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Towels for the beach
Poolside lounge chairs
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 5
Children's pool
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Playground on site
Free cribs/infant beds
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (63.5 km / 39.5 mi)
Parking: Free self parking
Room Amenities
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Separate bedroom
In-room dining (limited hours)
LED television
Cable channels
Coffee maker
Luxury bedding
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Sonora Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Spa Services
Number of treatment rooms 1
Massages on beach
Sauna in spa
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 48 hours
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Masks are compulsory at the property
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: USD 1.5 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive
You should know
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
