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"The property was everything and more than expected. I look forward to going again and relive these amazing memories that I will never forget, thank yo ... " More

By a verified traveller on Sun 28 Mar 2021

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Hotel Description

4-star beachfront property near Playacar Golf Club

On the beach

You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 11 restaurants. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 5 outdoor pools and free perks like full breakfast and free self parking.

Balconies, LED TVs

Boasting comforts like premium bedding and down comforters, the 765 guestrooms also offer balconies and LED TVs with cable channels. Other amenities include minibars, room service, and coffee/tea makers.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$256* Per night/room 28 Apr. - 29 Apr.

Suite (Royal Level, with extra)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (with extra)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 73 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (27) Couples (11) Family (35)
2 out of 5
This resort does have a handy location to the Xcaret eco park, but overall it is disappointing. The front desk is not very helpful at all, as they put us in the wrong rooms, then said they would move us on Sunday. Come Sunday the front desk knew nothing about this and they never moved us. We also did not get the extra items that we had purchased until 3 days after arrival, and then it was a small bottle of lousy tequila and 3 pieces of fruit- so don't bother with any upgrades. Then they behaved as if they had done us a big favour as opposed to giving us what we already purchased- I had to explain to them that in not providing this to us they were committing fraud. In addition, the food was okay at best and down right horrible at worst. If you like water you will enjoy the alcohol. We will definitely not be returning.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Customer Care

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

5 out of 5
Incredible eco property!! Beautiful grounds, immaculately maintained and interactive wildlife including monkeys, deer, coati, parrots and Flamingos. Beach was beautiful but a little small, however the layout and giant sand bag softens the waves making it safe for little ones to swim.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Customer Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
Property layout was great! Very beautiful and staff was excellent

Posted by on 6 Feb. 2020

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Comment from Hotel Management

6 Feb. 2020 by Customer Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4 out of 5

Posted by on 3 Apr. 2021

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Comment from Hotel Management

13 Apr. 2021 by Customer Care Coordinator

Thank you for taking the time to rate us, we hope to have the pleasure to host you once again. Regards.

5 out of 5
The property was everything and more than expected. I look forward to going again and relive these amazing memories that I will never forget, thank you Travelocity . Sincerely, Jandrelis C.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me great pride to know that our staff is commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully, you will provide us an opportunity to host your holiday once again. Kind regards,

4 out of 5
Everyone was so friendly and helpful, but be ready to do alot of walking, it is a beautiful resort

Posted by on 14 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
MEJOR COMIDA MAS VARIEDADES MAS MUSICA TODO LO DE MAS ESTUVO FABULOSO ME ENCANTO ESE HOTEL Y SI REGRESARIA NUEVAMENTE

Posted by on 26 Jan. 2021

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Comment from Hotel Management

26 Jan. 2021 by Customer Care Coordinator

Gracias por tomarse el tiempo para compartir su experiencia de Occidental at Xcaret Destination. Hemos tomado todos sus comentarios en cuenta y esto se utilizará de manera constructiva para perfeccionar la experiencia de nuestros futuros huéspedes. Lamento si no llenamos completamente las expectativas durante su estancia pero apreciamos sus comentarios sinceros y constructivos. Tenga en cuenta que uno de nuestros principales objetivos es trabajar a diario para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. He tomado nota de todos sus comentarios y sugerencias que usaremos de manera constructiva para mejorar nuestros servicios e instalaciones. Fue un placer alojar sus vacaciones y esperamos que nos brinde la oportunidad de ser sus anfitriones durante sus vacaciones una vez más. Saludos cordiales.

5 out of 5
The staff were all wonderful and friendly. Every person was helpful. The room was very nice. Every area was clean.

Posted by on 1 Dec. 2020

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Comment from Hotel Management

3 Dec. 2020 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully, you will provide us an opportunity to host your holiday once again.

4 out of 5

Posted by on 14 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Access to onsite clubs included
  • Airport transfers not included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Surcharge for room service

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. There are 2 meeting rooms available. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 1
  • Massages on beach
  • Sauna in spa
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 on site. PCR and Antigen screening are available for a surcharge. Guests should contact guest services upon arrival to schedule departure health screenings. The front desk can redirect guests to the right place to book test on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.