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The Palm at Playa

4.0 star property
4-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Garden
Down comforters, in-room safe, individually furnished, blackout drapes
Lobby
Rooftop terrace

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft

Loft

Loft

7.6 out of 10
Good
(14 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Frida Kahlo Museum and 3D Museum of Wonders are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playacar Beach - 13 min walk - 1.1 km
  • Mamitas Beach - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Calle ocho - ‬1 min walk

About this property

The Palm at Playa

4-star hotel near Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and a hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Things to do

  • Hot tub
  • Outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

How close is The Palm at Playa to the airport?

The Palm at Playa is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Palm at Playa?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on May 31, 2026 start from CA $118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Palm at Playa have an airport shuttle?

Airport shuttle services are not available at The Palm at Playa.

How close is The Palm at Playa to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 9-minute walk from Playacar Beach. Don't forget your sunscreen!

Does The Palm at Playa offer free breakfast?

Free breakfast isn’t offered at The Palm at Playa, but local cuisine breakfast is offered for a fee of between MXN 400 and 450 for adults, MXN 150 and 200 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a casino at The Palm at Playa?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at The Palm at Playa?

Free parking is not available at this hotel.

Does The Palm at Playa have a pool?

The Palm at Playa features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does The Palm at Playa have a spa?

There are no spa services available at this hotel.

How close is The Palm at Playa to downtown Playa del Carmen?

The Palm at Playa is 0.2 mi away from Playa del Carmen.

The Palm at Playa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1008 reviews
Rating 8 - Good. 247 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 75 out of 1008 reviews
Rating 2 - Terrible. 85 out of 1008 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Viktor, PHILADELPHIA

Nice room , nice pool
Stayed 4 nights in Jan 2026

6/10 Okay

Anabela, Scarsdale

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Stayed 1 night in Feb 2026

6/10 Okay

Edward

Disliked: Staff & service
The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Stayed 1 night in Feb 2026

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, amenities
Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Stayed 1 night in Feb 2026

6/10 Okay

Gema

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Stayed 2 nights in Jan 2026

8/10 Good

Raul

Stayed 3 nights in Feb 2026

10/10 Excellent

Jubal

Stayed 5 nights in Feb 2026

8/10 Good

Petrov

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Stayed 7 nights in Feb 2026

4/10 Poor

Jessica

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Stayed 1 night in Feb 2026

2/10 Terrible

Michael

Disliked: Amenities
Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Stayed 3 nights in Jan 2026

8/10 Good

Zane

Stayed 1 night in Feb 2026

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Greate time in this hotel
Stayed 1 night in Jan 2026

6/10 Okay

Margaret

Stayed 1 night in Jan 2026

6/10 Okay

Marcos

Stayed 1 night in Jan 2026

10/10 Excellent

Ramiro, Gatineau

Stayed 2 nights in Jan 2026

8/10 Good

ARIE

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was very nice
Stayed 1 night in Jan 2026

4/10 Poor

Cale

Stayed 3 nights in Jan 2026

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and location is perfect!
Stayed 5 nights in Jan 2026

8/10 Good

ava

Liked: Cleanliness, property conditions & facilities
The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Stayed 8 nights in Jan 2026

8/10 Good

Ayush, Toronto

Stayed 3 nights in Dec 2025

6/10 Okay

Chahat

Stayed 3 nights in Jan 2026

8/10 Good

Ryan

Stayed 1 night in Jan 2026

2/10 Terrible

Jose, Buckeye

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room felt neglected. Staff not very helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Jan 2026