"i didn't like the fact we were asked to put our toilet paper in the trash can in the bathroom. that is so unsanitary. the sidewalk drains need a lot o ... " More
Beachside getaway
Within 2 miles (3 km) of this well-placed property, you'll find Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.
Free WiFi, balconies
In addition to LCD TVs with satellite channels, the 320 guestrooms offer free WiFi and furnished balconies. Minibars, room service, and coffee/tea makers are also available.
8 Sep. 2020 by Management
Thank you for choosing H19 Hotels. We hope to have the pleasuro to host you again in a near future.
5 Nov. 2019 by OCEAN MAYA ROYALE
Dear guest, Thank you for sharing your experience with us about your stay, really sorry for not cover totally your expectations. Please if you need something don't doubt to contact to us.
28 Oct. 2019 by Ocean Maya Royale management
Hola Dear mr Brian, thank you for choosing us on Travelocity. We would like to thank you for your 5 points review since it is very important for us. Regarding the points you mention, we would work on it for avoiding our future guests got the same feeling. Muchas gracias
20 Oct. 2019 by Ocean Maya Royale
Hola dear guest, Thank you for choosing us, also for taking the time for writing this review, Muchas gracias
23 Aug. 2019 by OMR Staff & Management
Hola Dear Guest On behalf all of us the at, your home away home; We would like to thank you for reviewing about our services and the way we all accomplish our duties; Especially since it is very important when shared with our future guest worldwide, Also for the worldwide travelers community to know about us and the way we all do work, Muchas gracias
3 Oct. 2019 by OMR
Thank you so much for writing this wonderful review about your recent stay with us. Please rest assured we will address your comments to all of our staff. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the future. Warm regards!
29 Jul. 2019 by OCEAN MAYA ROYALE
Dear guest, Thank you so much for sharing your experience with us during your stay about the rooms, entertainment, restaurants and bars. We will try to cover your expectations about the partie´s time.
26 Jun. 2019 by OCEAN MAYA ROYALE
Dear guest, We want to invite you to comes Guest Services area and sharing your commentaries about our resort, our main goal is cover your expectations. We will appreciate to much is you tell us the issues you could have during your stay for try to be better.
31 May 2019 by Ocean Maya Royale
Dear Guest. Thanks a lot for share your kind comments with us. Please do not hesitate in contact us for any further assistance we may provide. Muchas gracias
18 May 2019 by Ocean Maya Royale
Dear guest ; We really appreciate for your comments. since they are really important for all of us, we kindly ask you for place them on the social media. Muchas gracias
Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 2012 square feet (187 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking and valet parking are free. This 4-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
