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"We had an amazing time at Allegro! We loved the direct access to the beach, and had many relaxing walks by the ocean. All the staff we interacted with
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3.5-star beachfront property near Playa del Carmen Main Beach
On the beach
Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Piste Cyclable sur Paseo Xaman-Ha and Mayan Ruins of Playacar are also within half a mile (1 km).
All-inclusive
This all-inclusive property features 5 restaurants, 3 outdoor pools, and an outdoor tennis court. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the gym and free perks like buffet breakfast and free self parking.
Allegro Playacar - All Inclusive ratings based on 26 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Allegro Playacar - All Inclusive
Everyone (12)Couples (6)Family (7)
4 out of 5
Posted by Shannon on 22 Feb. 2024
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Comment from Hotel Management
23 Feb. 2024
by Allegro Playacar
Dear Shannon, Thanks so much to take the time and share with us your experience at the hotel, our main goal its to give the best service to all our guest Best Regards Roberto RodriguesGuest Experience Manager
5 out of 5
We had an amazing time at Allegro! We loved the direct access to the beach, and had many relaxing walks by the ocean. All the staff we interacted with were a pleasure. Everyone was attentive, friendly, helpful, and so much fun! Lots of options for food, drinks, and activities inside the resort. We also loved how we could easily walk to town and the market for shopping and more fun. Overall, there’s really nothing bad to say about our experience here, and we’re super excited to make another trip. 10/10 :)
Posted by Heidi Kristina on 5 Dec. 2023
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Comment from Hotel Management
6 Dec. 2023
by Community Manager
Dear Heidi Kristina, We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards
5 out of 5
Posted by Janice on 11 Nov. 2023
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Comment from Hotel Management
4 Dec. 2023
by Community Manager
Dear Janice,Le agradecemos que haya compartido su calificación sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future. Kind regards
5 out of 5
We loved our stay the staff was amazing and very helpful. bit shout outs to Victor, Maria, Luis, Betty, Mike, Carlos, and many more that I am sure I forgot. The hotel although older was very well kept and comfortable. Our only complaints were the loud music from the neighboring hotel at night. We did wish the food at the buffet was a little better, there wasn't much of a change in selections, and no flavor at all. At breakfast you had the option of cooked to order eggs/omelet's, would suggest strongly that you load up. Dinner was a real disappointment most nights. Activities and pools where very enjoyable, but we made the most of the day trips out. you can walk 5 minutes outside the hotel to a small shopping plaza, that was a bit over priced, but everything we found is negotiable. Or take the 30 min walk to 5th Ave, tons of shopping, food, music take the ferry over to Cozumel for the day. There are also ruins to explore the walk to 5th ave. make a full day of it so much to see and do. We are already planning our next trip back.
Posted by Rachel Ann on 24 Jun. 2023
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Comment from Hotel Management
27 Jun. 2023
by Community Manager
Dear Rachel,We would like to thank you for your review praising your recent visit to Allegro Playacar and are delighted to know that we were able to meet your expectations.We are delighted to read that you felt welcome and supported from the moment you arrived until the moment you left and that you share your compliments with the entire team, as this is a great source of motivation for us to strive harder every day. Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Kind regardsAxel SosaCommunity Manager
3 out of 5
There was no water every day, the events that took place at the hotel were very noisy, for those who went to relax, it ends up being stressful, the buffet food had no variety, very greasy. Staff is very kind, especially Ulisses at check in, it seems that only he works at the reception 😂 he is always available, he should receive a job promotion.
Posted by Andrea Pietra, from Tracy on 29 Apr. 2023
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Comment from Hotel Management
2 May 2023
by Community Manager
Dear Andrea, We greatly appreciate the time you have taken to review your recent experience at our hotel, at Allegro Playacar we always strive to exceed our guests' expectations. Your comments will help our team to achieve that goal.Reading your comments and ratings we see that your stay was considered average, we regret that some aspects did not meet your expectations and this overshadowed your vacation. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and have the opportunity to exceed your expectations.Kind regardsAxel SosaCommunity Manager
1 out of 5
Check in, they said come back at 3 and our room would be ready. 3:00 complete chaos, people yelling upset. We waited in line for an hour to first be told there was no rooms, then she said we have rooms but no hot water anywhere and no ac in some, so there shipping their guest to a resort 20 minutes south. Said that wouldn't work as we have diving package paid for and the taxi fare would be expensive. Not to mention that resort was remote nothing down there. Finally insisted on a room there which we then had to wait again for a room. People were upset that the hotel lied to them about the whole situation which meant a loss of a half a day of their vacation before they got moved to other resort. We settled for no hot water but it was more that that. Ac hit and miss no water in shower for 2 days finally my husband blew up and the got the shower working. During this time we did not see any work crews on property. Left me to wonder how they were washing dishes when there was no hot water on property at all. The i thought about people not wanting to take cold showers and using pool. My husband and i have traveled a lot and was our 3rd time here. The condition overall of the property has diminished. We are not hard to please but the lying and misleading communication is unacceptable. So many people derailed by their actions, just sad. Will never come back here and will continue to let our group know what has happened to this resort. 😒
Posted by Teresa on 21 Nov. 2022
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Comment from Hotel Management
23 Nov. 2022
by Community Manager
Dear Teresa,Thank you very much for taking the time to share your personal impressions of your stay at Allegro Playacar. We are always open to your feedback, as it allows us to continually improve the experience we create for our guests.We apologize for the technical issues you encountered, especially about the hot water; there is absolutely no excuse for those overlooked details, as all rooms must be thoroughly checked daily. We will be sure to reinforce the procedure. We also regret that we did not make you feel supported. We work daily to provide attentive and personalized service giving all possible solutions to fully enjoy your stay with us.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed expectations.Community Manager
5 out of 5
Great All Inclusive Hotel, variety of food, different entertainment events everyday, friendly staff service.
Posted by Fernando on 6 Jul. 2022
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Comment from Hotel Management
6 Jul. 2022
by Community Manager
Dear Fernando,
Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation and that you have enjoyed our facilities, activities and our service.
We look forward to your soon return, it will always be a pleasure to welcome you.
1 out of 5
Posted by Yahaira on 5 Jul. 2022
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3 out of 5
A lot of the servers and bartenders remembered us from the past 3 stays here. Beach is beautiful!
Posted by Sheryl C on 13 Mar. 2022
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Comment from Hotel Management
13 Mar. 2022
by Community Manager
Dear Sheryl,
Thank you for taking the time to rate us and share your experience. We are pleased to know that you had an incredible time on your vacation. Come back soon, it will always be a pleasure to receive you.
1 out of 5
to much to list , orange water , leaks , air did not work correctly.
Posted by Brian, from High Point on 18 Oct. 2021
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Comment from Hotel Management
18 Oct. 2021
by Community Manager
Dear Brian. Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards
Surcharge for premium or imported alcoholic beverages
All non-motorized water sports included
Snorkeling included
Kayaking included
Sailing included
Tennis included
Volleyball included
Aerobics classes/lessons included
Premium food items not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Scuba diving lessons not included
Tennis rackets not included
Tennis lessons not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Property Features
Allegro Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Allegro Playacar - All Inclusive offers its guests 3 outdoor swimming pools, an outdoor tennis court, a fitness center, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Allegro Playacar - All Inclusive. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.
286 guestrooms or units
2 levels
38 buildings
5 dining venues
Buffet breakfast (free)
Deli
Kid's club (free)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
ATM
Onsite shopping
No smoking on site
Bar or lounge
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Allegro Playacar - All Inclusive offers 286 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (free)
Flat-screen television
Cable channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.
Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets and service animals are not allowed at Allegro Playacar - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
No elevators
Service animals not allowed
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 33 per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
All Inclusive Allegro Playacar
Allegro Playacar All Inclusive All-inclusive property
Allegro Playacar
Allegro Playacar All Inclusive
Playacar Allegro
Allegro Playa Del Carmen
Allegro Playacar Occidental
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Occidental Allegro Playacar Hotel Playa Del Carmen
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playacar Resort All Inclusive Playa del Carmen
Allegro All Inclusive All-inclusive property
Allegro Playacar Playa del Carmen
Allegro Playacar All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive All-inclusive property
You should know
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
