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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Property class: 5 and above
5-star adults-only hotel near Quinta Avenida

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Property video
Daily buffet breakfast (USD 10 per person)
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(123 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

8.4 out of 10
Very good
(24 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

Elite Junior Suite

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Central Square - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5-star adults-only hotel near Quinta Avenida
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 786 out of 1260 reviews
Rating 8 - Good. 250 out of 1260 reviews
Rating 6 - Okay. 116 out of 1260 reviews
Rating 4 - Poor. 55 out of 1260 reviews
Rating 2 - Terrible. 53 out of 1260 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

CHARLES, STREAMWOOD

Stayed 1 night in Feb 2026

8/10 Good

Karen Ann, SAN JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with nice views depending on where you're facing. We had 4 rooms total in our party and each of us had a different view with only 1 that wasn't good. Great breakfast for those wanting Mexican and continental options. Antonio was really nice and helpful.
Stayed 7 nights in Dec 2025

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness
Review: The Reef 28 — stressful, noisy, and an accusation that ruined our holiday I rarely leave reviews, but I feel genuinely obligated to warn others about our experience at The Reef 28. First we have been to Mexico 5 times before but this is the first time we have experienced anything like this. Normally we experience exceptional service and we have to say most of the general service staff were pretty good. I honestly don’t know where to start, because this stay was one of the most stressful and unpleasant hotel experiences I’ve ever had. We simply asked for help installing our Amazon Fire Stick. I’m 62, and the TV in the room is not something you can casually “mess with” — it’s solidly bolted into an extremely heavy frame and clearly not designed to be removed without proper tools and more than one person. Despite that, we were accused of breaking the TV. What happened next was the worst part: a manager (name starting with D) escalated the situation and sent misleading photos to Expedia claiming we “scratched the TV and caused the LED to break.” We were then threatened with police involvement if we didn’t pay for the TV. I cannot describe how intimidating and upsetting this felt in the moment — it genuinely felt like we were being pressured into paying for something we did not do. Thankfully, I had the presence of mind to record several videos — including footage of D and a large security guard in the room while further accusations were being made.
Stayed 7 nights in Jan 2026

10/10 Excellent

martin

Stayed 2 nights in Jan 2026

6/10 Okay

Kelly, Chattanooga

Travelled with partner
Liked: Staff & service
There was hammering above our bed 3 times . One at 6:30, 7:30 and 8:30 am . We reported it and it still happened again. There are not enough chairs around the pool because they open the pool to other guest at sister properties .
Stayed 7 nights in Dec 2025

8/10 Good

LILIA, SAN JOSE

Stayed 7 nights in Dec 2025

10/10 Excellent

Derrick

Stayed 7 nights in Dec 2025

10/10 Excellent

Christine

Stayed 3 nights in Dec 2025

10/10 Excellent

Basit

Travelled with group
Liked: Cleanliness, staff & service, amenities
All the above
Stayed 2 nights in Jan 2026

8/10 Good

Jaden

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice place, the spa hydrotherapy was nice with all the standard features of a 5 star hotel. The food was not the best but definitely not the worst which is why the 4 star rating but the highlight of the stay was whoever was cleaning my room 3406 did an Amazing job, even comparable to a four seasons stay of service and cleaning which was mind blowing to me, from folded clothes to braided cables and much more she truly did an amazing job. Overall a great place to stay and would come back!
Stayed 3 nights in Dec 2025

8/10 Good

Dionisis

Liked: Cleanliness, staff & service
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
Stayed 6 nights in Dec 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
Stayed 3 nights in Dec 2025

6/10 Okay

Sagrario Cordova

Liked: Cleanliness, staff & service
Disliked: Amenities
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
Stayed 3 nights in Dec 2025

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
First, I asked to be put in a quiet room. However, my room is facing the street. Second, there is no lotion in my room and have to request it.
Stayed 6 nights in Dec 2025

6/10 Okay

Juan

Liked: Cleanliness
The hot tubs were never hot but if you’re not into that then the property was ok. The playacar had more of an adult feel to it compared to the reef 28. Over it was just ok
Stayed 7 nights in Dec 2025

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.
Stayed 8 nights in Dec 2025

10/10 Excellent

Leon

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Nov 2025

8/10 Good

Mohsen

Liked: Cleanliness, staff & service
Location, Clean room, nice staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and accommodating
Stayed 7 nights in Dec 2025

8/10 Good

zinaida

Liked: Cleanliness, staff & service, amenities
Staff was great. We stayed 4 nights. Room was not cleaned daily. Towel service was excellent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Yelyzaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher

Stayed 5 nights in Dec 2025

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was amazing, clean and well equipped including jet tub. Rooftop staff were fantastic especially Freddie! Very happy with all meals, location, and the hotel itself. Highly recommend!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ana Sofia

Stayed 2 nights in Dec 2025

10/10 Excellent

alain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my 5th visit to the reef 28, that should say enough about the hotel and the staff. Make sure to buy a day pass and visit there resort location 15 minutes away.
Stayed 7 nights in Nov 2025