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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Property grounds
Exterior detail
Suite (with 2 Jacuzzies)
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, 386 reviews
The price is CA $500
CA $688 total
includes taxes & fees
Jul 17 - Jul 18
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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Punta Esmeralda Beach - 11 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,144 reviews
The price is CA $283
CA $283 total
includes taxes & fees
Jun 22 - Jun 23
Ocean Riviera Paradise All Inclusive

Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1869 out of 3935 reviews
Rating 8 - Good. 993 out of 3935 reviews
Rating 6 - Okay. 551 out of 3935 reviews
Rating 4 - Poor. 257 out of 3935 reviews
Rating 2 - Terrible. 265 out of 3935 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and good food options.
Stayed 4 nights in Apr 2025

6/10 Okay

Yana

Travelled with partner
Liked: Cleanliness, staff & service
The food was horrible. Not once did we like the food. We visited 2 years ago and loved it, and this time it was horrible. Service was good, the bartenders were amazing and fun. No music so bring a speaker. Sunscreen is 35$. A couple vomited in the pool and they closed the pool down, they should of cut them off at 10 am. Beach is good but crowded and first come first serve on spots. Pool doesn't have enough shade area so get there early. Food is the number one for us and this was not it. Other than that it was ok.
Stayed 7 nights in Apr 2025

6/10 Okay

Michael

Stayed 7 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 6 nights in Mar 2025

10/10 Excellent

matthew

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer Janeen

Liked: Staff & service
Stayed 5 nights in Mar 2025

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Difficult to get reservations for dinner, buffets not that great, services not well advertised. Swim out pool was great to have and the highlight. Went to time share speal which was promised an hour, ended up 3.5 hours before I insisted we were leaving.
Stayed 5 nights in Mar 2025

8/10 Good

Brooke

Liked: Staff & service
Overall an enjoyable stay. The rooms are quite dated and lack any “wow” factor and the food/restaurants are very average. The wins were the friendly staff, the pool seating options (so many - you don’t have to race with everyone at 7am to get a seat), and the ample wildlife/vegetation throughout the property.
Stayed 5 nights in Mar 2025

6/10 Okay

Lacey Rae

Stayed 4 nights in Mar 2025

6/10 Okay

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Everything was increíble. We really ejoyed the platinum service. But is uncomfortable to have vacation club sales. We had a bad experience with that
Stayed 4 nights in Mar 2025

2/10 Terrible

Claudia

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Service was terrible it is not an all inclusive slow and food was terrible mini bar restock was a joke and maid service didnt come until 1 in the afternoon
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reviewed some of the reviews prior to traveling. Do not take the negative reviews with much weight. I wholeheartedly would give this resort a 5/5. The place was beautiful (yes, a little dated, but beautiful). The staff were so welcoming, funny, kind, consistent, and absolute professionals. The resort's pools were absolutely overwhelming. They were the biggest pools that I have ever seen in my life. The animals and nature were also amazing. I have never seen some of the animals. There were coatis everywhere! They were so cute. The location was convenient to Downtown Playa Del Carmen. There was a resort shuttle for 10 dollars round trip per person; the shuttle was great! A note of caution! Book a taxi from the airport PRIOR to getting to Mexico. The taxi experience is frustrating when you do it the day of. Never, ever, pay the first price they tell you. We paid 220 for two people to get to and from the resort. You can likely find cheaper. All of the critics seem to be not down to earth. This is an affordable and welcoming resort. You get what you pay for with respect to fancy food. The food was what you would expect for an affordable resort. It was good, but nothing I would rave about. There is only one criticism that I do agree with. I think the reservations for the restaurants fill up wayyyy too quickly. Make sure to book a reservation as soon as you check in. Plan your dinner times out to be conveinant for your plans. Otherwise you will not get a reservation. <3
Stayed 4 nights in Mar 2025

10/10 Excellent

Louise Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very very happy with our stay. Food at these types of resorts is always hit and miss. I'd give a 4 stars on food, but the rest was 5 stars. We are also used to having waiters at the pool that would take orders and bring drinks and that only happened one time over 7 days.
Stayed 6 nights in Mar 2025

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overall. I just did not care for the food. They did not provide a lot of food options compared to other all-inclusive resorts. Great beach area as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony

Stayed 6 nights in Mar 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to our room, it was nothing like the photos advertised. It was very, very dirty. My husband was using the bathroom and began coughing profusely, immediately needing his inhaler, it was then after looking around that the area by the toilet had mold growing, along the wall, and vents. Additionally the pillow cases and sheets were dirty. We requested a new room due to my husband’s asthma acting up. The quality of food was just very, very average. Also, there was a very bad smell in two of the buffets, almost like sewer water. Also crazy that we had to make reservations for the “nicer” restaurants, when the food served was the same as in the buffets. The only upside was the very friendly staff. After we complained about the room, they sent the concierge to us within 10 minutes and took us to a new room.
Stayed 5 nights in Mar 2025

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Food just ok. Some great staff and some average. Resort is feeling dated now and in need of an update.
Stayed 7 nights in Mar 2025

6/10 Okay

Clifford, Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was average at best. Specialty restaurants we not good. Buffets were ok. Great staff though there were some communication issues. Particularly related to luggage.
Stayed 5 nights in Mar 2025

10/10 Excellent

Delilah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place....everything except for all the walking but it was well worth it!
Stayed 3 nights in Mar 2025

6/10 Okay

Benjamin J

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Below average buffet.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer Ann

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Jr. Suite was awesome and all staff that we encountered were super helpful.
Stayed 4 nights in Mar 2025

8/10 Good

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room need upgrade!! Outside is beautiful and beach and pools areas are beautiful!!
Stayed 9 nights in Mar 2025

6/10 Okay

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Multiple staff members with concierge and room service were either unhelpful or outright did not seem to care very much if they could help you. Restaurant and beach staff were overall very kind and welcoming.
Stayed 4 nights in Mar 2025