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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Grand Riviera Princess - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Creator video - submitted by Alyssa Knight Studio
Exterior
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪93 min drive‬

Room options

View all photos for Family Club Room - Pool Access, Pool View

Children's theme room

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Room

Platinum Suite Plunge Pool

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 8.4 km
  • Xcaret Eco Theme Park - 25 min drive - 17.9 km
  • Maroma Beach - 28 min drive - 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Steakhouse - ‬17 min walk
  • ‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 2,738 reviews
The price is CA $525
CA $640 total
includes taxes & fees
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Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2118 out of 4406 reviews
Rating 8 - Good. 1070 out of 4406 reviews
Rating 6 - Okay. 619 out of 4406 reviews
Rating 4 - Poor. 288 out of 4406 reviews
Rating 2 - Terrible. 311 out of 4406 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freshly renovated and everything else was excellent
Stayed 7 nights in Nov 2025

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jazmin Cuadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I visited in July and had a great time. It’s clean and we love the family club while visiting with kids.
Stayed 6 nights in Jul 2025

8/10 Good

Alona

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Landon

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
This our third time staying here and half the property is under construction with multiple amenities not available and previous amenities are no longer offered. Their website makes no mention of the construction and amenities no longer available. Very disappointed
Stayed 6 nights in Sep 2025

10/10 Excellent

Dorota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Oct 2025

6/10 Okay

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about the property, the food options, the staff, the service, the rooms, the pool, the beach. However, there is this princess royal agency that tainted our trip. For once, they harass you the minute you walk in to the resort, offering you free gifts, tours and such but the reviews online are nothing but horrible experiences. I wouldn't stay here again for that reason, they continued to chase me and get me to do a tour that supposedly included a cenote tour and tequila tasting.
Stayed 5 nights in Oct 2025

6/10 Okay

carolina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service and staff were excellent, very friendly and attentive. However, the hotel itself feels quite old — both the common areas and my room were outdated. My room also had an unpleasant smell coming from the bathroom, and while the staff tried to fix it by spraying something, it only covered the odor temporarily and left the floor slippery. The rooms definitely need some updates, especially the furniture and wall paint. On a positive note, the buffet was very good, and the Mama Mia restaurant was great. The Mexican restaurant and Miso Thai were just okay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena comida , todos los dias algo diferente en el buffet, el personal muy amable y educado , buenos cuartos , buena limpieza...le doy un 9 a todo
Stayed 5 nights in Oct 2025

8/10 Good

Michael W Kobow

Stayed 6 nights in Sep 2025

4/10 Poor

Francheska Paoli Ruiz

Stayed 6 nights in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff like family
Stayed 7 nights in Sep 2025

8/10 Good

Joshua Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Carlos

Travelled with partner
I didn’t get any of my vip rewards
Stayed 3 nights in Oct 2025

6/10 Okay

Esther

Travelled with partner
Liked: Staff & service
The buildings need repair, main building needs more fan to cool the guest that are arriving. The main lobby does not look very welcoming, dirty, animal poop around the window, its old and requires serious updates, the washroom smells of sewer and limited food options in buffets. However, the staff of the resort are amazing especially Joseph in welcoming us and making us feel at home and Francisco in the restaurant, always smiles while serving.
Stayed 4 nights in Oct 2025

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Wonderful Birthday Celebration

I took my daughter to Mexico to celebrate her 30th birthday July 2, 2025-July 7, 2025. Our suite was beautiful with stunning scenery, and we enjoyed VIP status, which gave us access to the bars, pools, beach, and clubs at both the Grand Riviera and the Platinum Grand Riviera & Sunset Princess resorts. We had a great time shopping in downtown Playa Del Carmen, where we picked up some wonderful souvenirs and tequila. The buffet at the resort offered great service and delicious food. The Mama Mia, Le Fleur, Miso Oriental, and La Vaqueria restaurants were all excellent. A special shout out to Spa Maya for the amazing massages and for surprising my daughter with a complimentary bottle of champagne and a chocolate mousse cake for her birthday. I also want to thank the staff who beautifully decorated our suite with birthday decorations that I purchased from their vendor, as well as our server and chef at La Vaqueria, who went above and beyond to make sure my daughter had a fantastic birthday dinner. The only reason I gave 4 stars instead of 5 is due to a couple of maintenance issues: the toilet ran periodically throughout the night, and water from the shower stall leaked onto the floor in front of the sinks. Although staff attempted to fix the issues, they weren’t completely resolved. Overall, we had a wonderful stay and would definitely return especially to see the resort after the renovations and hopefully with the plumbing issues addressed.
Stayed 5 nights in Jul 2025

6/10 Okay

kim Darlene

Stayed 7 nights in Sep 2025

10/10 Excellent

Jessica Bailey

Stayed 6 nights in Sep 2025

10/10 Excellent

Pebbles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Sep 2025

4/10 Poor

bryan, orlando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Half off the hotel is closed for remodeling. But the half that is open is very ran down. Buffet and restaurants were not great. Smells like mold at every corner off the resort. They should off just closed the hotel completely, remodel everything and then reopen.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Loved all the staff and the entertainment was good!
Stayed 4 nights in Oct 2025

10/10 Excellent

Karlo, surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 7 nights in Sep 2025

8/10 Good

Dillon

Travelled with family and small children
Liked: Cleanliness, staff & service
It was under construction while we were there so I feel like I can’t review it fully. Annoyed the resort did not communicate that they were closed. Staff were friendly and everything open was very clean. Mosquitos were horrible. You get bit the moment you step outside, but if you have bug spray it takes care of it.
Stayed 4 nights in Sep 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Need to on the website they are remodeling
Stayed 5 nights in Sep 2025