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Aparthotel

Hotel Colonial Playa del Carmen

Property class: 3.5
3.5-star Colonial aparthotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Colonial Playa del Carmen

A multi-level hotel with a central swimming pool, balconies, and potted plants.
A lobby with a brick wall, a sofa, chairs, a ceiling fan, and a view of the outside.
A lobby with a sofa, a small table, and a chair. There are potted plants and a brick pillar.
A hotel lobby with a reception desk, seating area, and a pool view.
A spacious lobby with a sofa, chairs, a coffee table, and potted plants.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬

Room options

View all photos for Suite

A modern hotel room with two beds, a wardrobe, a desk, and a window with blinds.

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

A hotel room with a bed, a desk, two chairs, a TV, and a refrigerator.

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Two single beds with red bedding, white pillows, and a black nightstand with a remote control between them.

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

A neatly made bed with a quilt, pillows, and a rolled towel.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with a red bed, a black wardrobe, a white toilet, and a grey wall.

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

A hotel room with a bed, a nightstand, a window with curtains, and a thermostat on the wall.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A hotel room with a red bed, a black wardrobe, a white toilet, and a grey wall.

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

A hotel room with two beds, a dining table, and a ceiling fan.

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Heart of Playa del Carmen.Your stay at this Downtown Playa del Carmen aparthotel places you within 6 miles (10 km) of Gran Coyote Golf and Xplor Theme Park. Xcaret Eco Theme Park and El Camaleón Mayakoba Golf Course are also within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Central Square - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Playacar Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Asadero El Pollo - ‬1 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Osteria De Roma - ‬3 min walk
  • ‪Mercatto - ‬3 min walk
  • ‪El Muelle de Chema - ‬1 min walk

About this property

Hotel Colonial Playa del Carmen

3.5-star Colonial aparthotel near Quinta Avenida
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in a common area and an elevator.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2008
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

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Luciana Hotel & Beach Club
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  • Pool
  • Free WiFi
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  • Air conditioning
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includes taxes & fees
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 135 for adults and MXN 135 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a first aid kit, and window guards in each accommodation.

This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

How close is Hotel Colonial Playa del Carmen to the airport?

Hotel Colonial Playa del Carmen is 20.8 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of Oct 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on Oct 25, 2026 start from CA $33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Colonial Playa del Carmen have an airport shuttle?

Airport shuttle services are not available at Hotel Colonial Playa del Carmen.

How close is Hotel Colonial Playa del Carmen to the beach?

This aparthotel is a short 6-minute walk from Playa del Carmen Main Beach and 8-minute walk from Playacar Beach. Don't forget your sunscreen!

Does Hotel Colonial Playa del Carmen offer free breakfast?

Free breakfast isn’t provided at Hotel Colonial Playa del Carmen, but cooked-to-order breakfast is offered for a fee of MXN 135 for adults and MXN 135 for children. It's available every day from 7:30 AM to 12:30 PM.

Is there a casino at Hotel Colonial Playa del Carmen?

No, there is no casino at this aparthotel, but Riviera Gran Casino (6-min walk) is nearby.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Colonial Playa del Carmen?

Free parking is not available at this aparthotel.

Does Hotel Colonial Playa del Carmen have a pool?

Hotel Colonial Playa del Carmen features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Colonial Playa del Carmen have a spa?

There are no spa services available at this aparthotel.

How close is Hotel Colonial Playa del Carmen to downtown Playa del Carmen?

Hotel Colonial Playa del Carmen is 0.4 mi away from Playa del Carmen.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 461 out of 1376 reviews
Rating 8 - Good. 489 out of 1376 reviews
Rating 6 - Okay. 257 out of 1376 reviews
Rating 4 - Poor. 87 out of 1376 reviews
Rating 2 - Terrible. 82 out of 1376 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nice Hotel clean !
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Room was clean. Paid parking next to hotel, walking distance to the beach and shopping on 5th Avenue.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I stay here every time I'm in playa and it is always improving very nice
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
All the staff great. The hotel was clean and close to the ferry. No loud music. Launder next door. Cold AC. Clean pool. Great internet.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, communication
God hotel for the price?
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Check-in, listing accuracy
We usually enjoy this hotel for our time in playa car, it’s a great location close to the strip and beach with nice rooms, a beautiful pool and night time security.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, communication
Disliked: Amenities
Clean room, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, clean, no complaints
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities, communication
We stayed at Colonial for one night before heading to the airport. Nice place, close from downtown. and cheap price for the night. Would recommend
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Air conditioner worked perfectly. Nice and Quiet room.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
All in all a nice place to stay. They were remodeling while I was there so it was a little noisy. Staff does not speak English so have translator at all times.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, listing accuracy
They are adding a two story edition That was somehow neglected in the advertisement The hotel is over a quarter mile from the beach
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
The room was spotless Except the towels was old and small
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked it
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The whole hotel is in the construction, and they don't say nothing about.. Also the bed size is unstandout
Stayed 1 night in Feb 2026