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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Upscale beachfront hotel with 6 restaurants

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Free self parking
Restaurant
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪8 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 8

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

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Exterior

The St. Regis Kanai Resort, Riviera Maya

Maroma
  • On private beach
  • Pool
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, 119 reviews
The price is CA $873
CA $1,200 total
includes taxes & fees
May 3 - May 4
The St. Regis Kanai Resort, Riviera Maya

About the area

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 6.7 km
  • Playa Paraiso Golf Course - 8 min drive - 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive - 8.5 km
  • Sanctuary of Hope and Time Capsule - 8 min drive - 8.5 km
  • Monumento Ruta de los Cenotes - 9 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪Don Miquel - ‬13 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪El Cocotal - ‬6 min drive
  • ‪Guacamaya Bar - ‬9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Upscale beachfront hotel with 6 restaurants
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Smart TV with satellite channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 708 out of 1207 reviews
Rating 8 - Good. 211 out of 1207 reviews
Rating 6 - Okay. 123 out of 1207 reviews
Rating 4 - Poor. 70 out of 1207 reviews
Rating 2 - Terrible. 95 out of 1207 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Elvis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No nos dieron las habitaciones juntas y estuvimos separados con mi familia. La bienvenida no ha sido como otras veces.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kalynn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I am writing to formally report a serious safety incident that occurred during my recent stay and to request a refund. During the night (approximately 12:30 a.m.), a hotel employee conducted a room check without knocking or announcing himself. I was in the room with my sister and three infants under the age of one. Due to the lack of notice, we believed there was an immediate safety threat and reacted out of fear. Following this incident, we were told by the Manager on Duty that we needed to vacate the property before 6:30 a.m. He stated this needed to happen quietly so other staff would not be involved. We were also told we could be “locked up” if a claim was filed, which caused extreme distress given that infants were present. When I asked to see the hotel policy regarding late-night room checks, I was informed that the policy was not written and was simply “what they do.” This explanation was unacceptable and concerning, especially considering guest privacy and safety standards. Being forced to leave the property in the early morning hours with three babies after such an incident was traumatic and unsafe. The situation was handled improperly, without de-escalation, documentation, or appropriate concern for child safety. Due to: • the unannounced room entry • the fear and distress caused • the presence of three infants • the manner in which we were pressured to leave • and the lack of written policy or proper incident handling
Stayed 3 nights in Dec 2025

8/10 Good

Stephanie

Stayed 3 nights in Dec 2025

6/10 Okay

Ilana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Nickelodeon Resort as a party of five (two adults, kids 4, 5 and 9) and left with mixed feelings: the entertainment team at the waterpark and theatre was outstanding and the kids loved the character meet-and-greets, and our room was comfortable with a well-stocked fridge and a balcony pool, but many other aspects fell short for the price. Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained). Other negatives: character dining is an expensive add-on, the café has very limited morning hours, and there’s little for older kids beyond the waterpark. Overall, fun entertainment but logistical and service issues mean we won’t be returning.
Stayed 6 nights in Dec 2025

10/10 Excellent

harnoor

Stayed 6 nights in Dec 2025

10/10 Excellent

Rushdi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gabriela Lastra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 6 nights in Dec 2025

4/10 Poor

Lakesha, Rockford

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

8/10 Good

Erika

Stayed 5 nights in Dec 2025

10/10 Excellent

Saeed Saleh

Stayed 5 nights in Dec 2025

8/10 Good

Veronica, Islip Terrace

Stayed 4 nights in Oct 2025

2/10 Terrible

EESHWAR

Liked: Cleanliness, property conditions & facilities
Expedia advertising was a scam. We were told we would get 500$ in resort credits and only got 100$. Expedia made it seem like we can use it for anything but it turned out that it was one time use for certain services. Terrible experience. Losing 400$ is a lot of money. Neither property nor expedia owned upto this. With each blaming the other
Stayed 4 nights in Dec 2025

6/10 Okay

charles albert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El cuarto y la comida muy bien. El parque padrisimo. La alberca y la playa muy mal. El servicio de trasnporte interno pesimo
Stayed 3 nights in Dec 2025

8/10 Good

TaMyshia

Stayed 2 nights in Dec 2025

10/10 Excellent

MARCO JUMBO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 4 nights in Dec 2025

2/10 Terrible

Yessica

Travelled with family
Disliked: Amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were amazing. Very clean and modern. The shows were great. Food was good. Water park safe and clean
Stayed 2 nights in Dec 2025

8/10 Good

Esmeralda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The rooms were clean, the facility was clean and everyone was helpful and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ravinder, Delta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.
Stayed 5 nights in Nov 2025

8/10 Good

Dennis

Very good. Very clean.
Stayed 7 nights in Nov 2025

8/10 Good

Shiela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
WOW! Nickelodeon Resort absolutely blew us away! This wasn’t just a vacation—it was an experience of a lifetime for me, my wife, and our two boys (9 and 6). From the moment we arrived, everything screamed perfection. The resort? Spotless. Immaculate. Sparkling like it was built yesterday. The rooms? So clean you could eat off the floor—though you’d never need to because the food was OUT OF THIS WORLD. Most resort buffets are “meh,” but this one? I actually looked forward to every meal! The Piazza and The Bikini Bottom experience? Mind-blowing. And whoever invented peanut butter and jelly pizza for dessert deserves a medal—it was bold and DELICIOUS. The décor? Next level. Forget the typical Caribbean vibe—this place is a modern masterpiece that celebrates Nickelodeon’s artistry in the most stylish way possible. Now…the bad part. And honestly, it was BAD. The in-house excursion agency, Lomas Travel, was a nightmare. I told them my budget was $1,000 USD, and they PROMISED no extra charges for the two excursions we wanted. Guess what? Surprise! One excursion slapped me with an extra $90. And the photography? Infuriating. The night before, I asked if I could take photos—they said yes. At the excursion? NO PHOTOS ALLOWED. Want pictures? Pay more. It felt like being tricked at every turn. Avoid Lomas like the plague. Terrible agents, zero transparency. Bottom line: Nickelodeon Resort = 10/10 perfection. Lomas Travel = 0/10 headache factory.
Stayed 7 nights in Nov 2025

6/10 Okay

Amy

Stayed 4 nights in Nov 2025

10/10 Excellent

Shantel

Stayed 4 nights in Nov 2025

10/10 Excellent

Kathy

Stayed 4 nights in Nov 2025

10/10 Excellent

elizabeth

Stayed 3 nights in Nov 2025