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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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Garden
Exterior detail
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.4 out of 10
Very good
(88 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(57 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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  • All-inclusive
  • Spa
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CA $645 total
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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 12 min drive - 9.1 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪Sunset restaurant - ‬13 min walk
  • ‪Mamma Mia - ‬16 min walk
  • ‪Privilege Lounge - ‬13 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1482 out of 2781 reviews
Rating 8 - Good. 677 out of 2781 reviews
Rating 6 - Okay. 345 out of 2781 reviews
Rating 4 - Poor. 139 out of 2781 reviews
Rating 2 - Terrible. 138 out of 2781 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ivelisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The staff is amazing. The food could be better. Main pool closed early 2 days in a row, thankfully we had a swim out room.
Stayed 4 nights in Jul 2025

2/10 Terrible

Carmen

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a dirty room, visible dirt on the floors, moldy mirrors, hair on the bed, dirt in the hot tub, and originally were told this is standard wear and tear. We insisted being able to kick around dirt is not standard and requested another room, it was also dirty. We got upgraded after calling and waiting for 3 hours. The new room was larger, less dirty but still not cleaned to our standards and couch was literally falling apart, the entire side of it fell off in the middle of the night. Compared to the other resort we stayed at the last time we visited Cancun, this one is much smaller, with less pool and food options. The unlimited drinks are watered down, the food meh and we couldn’t use the beach because of the seaweed. The smell from the beach met you at the resort was also atrocious and nauseating. Lastly, they didn’t get my luggage on our shuttle to the airport and when we called they blamed us, made us pay $70 USD to get my luggage back. I will never be returning to this resort and do not recommend it. The spa was the thing with no complaints.
Stayed 4 nights in May 2025

8/10 Good

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the property, however there were barely smoking areas. If there going to be designated smoking areas. This need to be located everywhere with comfortable seating. This was an all adult resort with majority of everything outside. And you wasn’t able to smoke. For that reason I may not be returning.
Stayed 3 nights in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at this resort. All the staff were so kind and made an amazing experience.
Stayed 7 nights in Apr 2025

10/10 Excellent

PIOTR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimout pools are the best!
Stayed 7 nights in May 2025

10/10 Excellent

BORYS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, super friendly staff. Reasonable price
Stayed 5 nights in May 2025

10/10 Excellent

sheila

Stayed 4 nights in May 2025

6/10 Okay

John

Travelled with partner
The property and buildings are nice and modern. The rooms are nice, but the room was not as cleans as it should have been when I checked in. The staff had to come and clean it a second time. Another thing I didn’t like about the resort is the restaurant options as well as the dress code for dinner. They are really strict about men wearing long pants, no matter how hot it is. Casual shorts should be acceptable. And during the day, the only food options are the buffet and a small taco stand next to the main pool. You can take a walk to the sister hotel next door to get food, but that shouldn’t have to be. This is also the ONLY all inclusive resort I’ve ever been to that charges to restock the mini bar, which is ridiculous! I’ve been wanting to go to this resort for 6 years now, and I will never go back again. I’ve been to way better resorts.
Stayed 3 nights in May 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ok, but could of used some change ups, same dry hard pancakes each day. Bigger desserts, more like two bites. Spa was very tricky about how they offered a free hydro treatment, but then take you fdirectly to a massage and charge $158 to your room. They tricked my daughter on her birthday, saying it was a birthday gift to her, and at check out, she had to pay for it.
Stayed 7 nights in May 2025

10/10 Excellent

Tiffany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort. Had a wonderful time. Our swimout room was amazing.
Stayed 8 nights in May 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Maria Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different options, places to eat how clean it was. I didn't like the beach area too much rocks would not recommend it if people are Beach going tight, otherwise it was great
Stayed 7 nights in Apr 2025

8/10 Good

Bilos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, the food was great and the rooms were a little outdated but very clean and doesn’t smell. But the BEACH on the other hand was awful, so many big rocks you can’t even go in without the swimming shoes and even with those it was painful I had many little cuts on my feet. The seaweed was even worse, we go to Mexico to be on the beach but sadly we weren’t able to enjoy it! It was smelling bad and the rocks were horrible. If you’re looking to go swim at the beach I’d stay away from this resort, if you’re okay with the pool then it’s a great one!
Stayed 4 nights in May 2025

10/10 Excellent

Tim, South Jordan

Stayed 6 nights in Apr 2025

10/10 Excellent

Shelby Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Room was clean, beds comfy. The staff were great all around!! Food snd drinks were great as well!
Stayed 5 nights in Apr 2025

10/10 Excellent

julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities were great, employees were entertaining. Some restaurants could use a little more taste. But food was good. They were doing an awesome job on the beach seaweed but it was unfortunate it wasnt really swimable. Very relaxing looking forward to planning our next trip. Could use a little more pool time.
Stayed 3 nights in May 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at this resort and we will definitely try to come back. Everything was just perfect for our situation. I love our room and that i had access to the pool with a grab bar. I am handicapped and everything went great.
Stayed 3 nights in May 2025

10/10 Excellent

Myeisha

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time. Staff took excellent care of us
Stayed 3 nights in Mar 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Markus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! 10/10
Stayed 10 nights in Apr 2025

10/10 Excellent

Niannza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and relaxing at night and fun during the day. Buffet could have been better only complaint
Stayed 3 nights in May 2025

8/10 Good

Artis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Food is okay at best. Pool honestly better than 5 star resorts i been too.
Stayed 5 nights in May 2025

8/10 Good

Darlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing special Marcelo and Israel from the lobby. I didn’t receive any special treatment or benefits fro the hotel
Stayed 3 nights in May 2025

10/10 Excellent

Holly Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive adults only resort forces you into a state of deep relaxation. It's a smaller resort filled with art, nature, and beautiful architecture! We enjoyed the big poolside shade beds and quiet pool-side reading after a few days of the sun-drenched party pool. Deep tissue massages, endless drinks, excellent service. What a week!
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Stayed 1 night in May 2025