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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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8 bars/lounges, 2 poolside bars, beach bar
6 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(67 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(98 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.5 km
  • Playa del Carmen Main Beach - 15 min drive - 9.1 km
  • Xcaret Eco Theme Park - 27 min drive - 18.6 km
  • Maroma Beach - 29 min drive - 13.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Steakhouse - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1652 out of 2999 reviews
Rating 8 - Good. 705 out of 2999 reviews
Rating 6 - Okay. 363 out of 2999 reviews
Rating 4 - Poor. 139 out of 2999 reviews
Rating 2 - Terrible. 140 out of 2999 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
Stayed 7 nights in Nov 2025

10/10 Excellent

Renee

Stayed 7 nights in Oct 2025

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, Staff were excellent
Stayed 7 nights in Oct 2025

10/10 Excellent

Jarinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Cleaning staff wouldnt allow me in my room to retrieve luggage Hot tub leaking and broken balcony door lock even after they fixed it
Stayed 3 nights in Oct 2025

10/10 Excellent

YAMARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you get to meet so manny woder people's from all over the world 🌎 Taranto ,Canada, Germani ,Alaska and manny more.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brittany Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing getaway for my boyfriend and I. Only downfall is the beach - the seaweed and ocean water conditions were unswimmable. But resort, is beautiful, great options for dinner and food. Very clean and professional friendly staff. Id definitely come again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decor with a clean modern aesthetic. Maybe reconsider the dress code for the restaurants (do we always need the long pants for men etc) and have more than one restaurant open for lunch.
Stayed 4 nights in Oct 2025

4/10 Poor

Chana

Disliked: Amenities
They have disregard for the customer. I’ve spent over $200 against mosquitoes and I still got beaten they’ve thrown my stuff by mistake from the room and they never replaced them and some people are pure rude
Stayed 7 nights in Sep 2025

8/10 Good

Julissa

Travelled with family
Liked: Property conditions & facilities
The food wasn’t great very bland or over all not tasty, the pool events were boring and dj playlist were outdated. Recommended to invest in darker chair covers, the white ones are very stained and unappealing. Room service was horrid, the pizza might as well be a pita bread pizza to sell the part, the burger must have been everything but beef.
Stayed 4 nights in Sep 2025

6/10 Okay

William

Travelled with partner
Spa was great!
Stayed 8 nights in Sep 2025

10/10 Excellent

Mayra Alejandra

Stayed 2 nights in Oct 2025

10/10 Excellent

RICHARD A, Deridder

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Great staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Deanna Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, beautiful landscape and excellent staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Dennis

Stayed 6 nights in Sep 2025

10/10 Excellent

Karan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
2nd time here. But several years have passed and the resort needs some updating to stay relevant. Staff & food were great.
Stayed 3 nights in Sep 2025

8/10 Good

Michelle, Medina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this room for friends. Housekeeping was great, except they didn't leave clean wash cloths for 3 days. Called a couple times to the front desk ..none were delivered. The phone in the room didn't work, so I had to call from my room. Mosquitos were TERRIBLE!! Food was great. Many gluten free options for one of my friends. Staff was great.
Stayed 8 nights in Sep 2025

8/10 Good

Amber, Warm Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, there were some issues with humidity and some mold in some places but overall it was good in the atmosphere we were in. The entire place was nice and everyone was friendly for sure. We are considering to come back again.
Stayed 6 nights in Sep 2025

10/10 Excellent

Deedra

Travelled with group
Liked: Cleanliness, amenities
I love how the room was decorated for my birthday. Very clean. The spa was awesome. Everyone was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was in point a couple mishaps
Stayed 4 nights in Sep 2025

10/10 Excellent

Chantelle

Stayed 10 nights in Sep 2025

8/10 Good

NARPALSINGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room staff good spa ivs very good pool is nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Leslie May, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled
Stayed 3 nights in Sep 2025