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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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8 bars/lounges, 2 poolside bars, beach bar
Lobby
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(75 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(103 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.5 km
  • Playa del Carmen Main Beach - 17 min drive - 10.2 km
  • Maroma Beach - 21 min drive - 14.7 km
  • Xcaret Eco Theme Park - 29 min drive - 20.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Fresco Bar - ‬11 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Beach Bar - ‬3 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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  • Pool
  • Hot tub
  • Breakfast included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu

Platinum Yucatan Princess All Suites Playa del Carmen

Platinum Yucatan Princess All Suites Resort

Platinum Yucatan Princess All Suites Resort Playa del Carmen

Platinum Yucatan Princess Adults All inclusive Playa del Carmen

Platinum Yucatan Princess Adults Playa del Carmen

Platinum Yucatan Princess Adults

Frequently asked questions

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the airport?

Platinum Yucatan Princess Adults Only - All Inclusive is 26.2 mi (288-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Jun 3, 2026 start from CA $243, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Platinum Yucatan Princess Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Platinum Yucatan Princess Adults Only - All Inclusive .

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free breakfast?

Platinum Yucatan Princess Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Platinum Yucatan Princess Adults Only - All Inclusive ?

This property offers free self parking.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Platinum Yucatan Princess Adults Only - All Inclusive features 13 outdoor pools.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant?

Platinum Yucatan Princess Adults Only - All Inclusive is home to Yucatan, which features international cuisine.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Princess Spa Platinum, where you can enjoy massages, mani/pedis, and facials.

How close is Platinum Yucatan Princess Adults Only - All Inclusive to downtown Playa del Carmen?

Platinum Yucatan Princess Adults Only - All Inclusive is 4 mi away from Playa del Carmen.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1726 out of 3113 reviews
Rating 8 - Good. 732 out of 3113 reviews
Rating 6 - Okay. 368 out of 3113 reviews
Rating 4 - Poor. 141 out of 3113 reviews
Rating 2 - Terrible. 146 out of 3113 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Stayed 5 nights in Feb 2026

10/10 Excellent

Milene de Jesus Calisto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this resort for 5 nights and we had an amazing time. The room was big and spacious, much more than we expected and clean. The food was really good. We enjoyed specially the buffet since they had different types of food every day. The staff is also very nice and courteous. Definitely we will come back. The price of the resort is well worth it.
Stayed 5 nights in Feb 2026

10/10 Excellent

Edwin

Stayed 6 nights in Dec 2025

10/10 Excellent

Jaime Hernandez

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great. Environment was clean. Food was okay.
Stayed 4 nights in Feb 2026

8/10 Good

Colin Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice stay, enjoyed it a lot. Staff were great. Entertainment staff were very energetic and social, cleaning staff were very professional and polite, food and beverage staff were also professional and friendly. The only thing I didn’t like was being pressured into buying massages, excursions, gifts, etc. I think if people want these things they will approach them, it shouldn’t be the vendors approaching us. I will likely stay at a different resort next time because of this, but the food was good, weather was good, room was good, overall a wonderful time.
Stayed 6 nights in Feb 2026

6/10 Okay

Vladimir

Room could have been cleaner
Stayed 7 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Great resort, clean, friendly staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Khaymia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled for my birthday. Nov. 20-23. We stayed in the room with the jacuzzi outside and also a soaking tub in the room. The suite was very spacious and nice looking. Some minor updates needed but overall it was a good stay. The speciality restaurants were good; the steakhouse was my favorite. The food was good with plenty of options. I don’t drink alcohol so the nonalcoholic beverages were lacking. I enjoyed my stayed here overall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Building 5 platinum swim out was outstanding. Massages at the spa were wonderful. Food was great. Entertainment was brilliant. Beach a small tho.
Stayed 7 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Place was great! A lot of solitude but you can spend time with others at the party pool. Room service and housekeeping was prompt. Restaurants were good. Jeremiah was a great bartender.
Stayed 4 nights in Jan 2026

6/10 Okay

MELLISA Lynn

Stayed 7 nights in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the platinum pool bar was relaxing and the bartender incredibly attenive
Stayed 7 nights in Jan 2026

8/10 Good

John H, Chilliwack

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms was nice and clean, quit often the forgot to fill fridge with water bottles, or they forgot the towels, otherwise okay
Stayed 14 nights in Jan 2026

10/10 Excellent

Henry

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jan 2026

10/10 Excellent

Abdramane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer Service !
Stayed 3 nights in Jan 2026

6/10 Okay

Dale

Stayed 15 nights in Jan 2026

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms and grounds were very clean. The staff very good. Entertainment mediocre. Food good but nothing spectacular. The swimming pools were freezing cold water and my room had only tepid chilly water in the shower so I avoided washing my hair. I was told at the front desk to let it run for a full 5 minutes to heat up, but that did not do the trick. This resort does not have the tropical feel that one would want when visiting the area as it is mostly granite and concrete buildings with a tiny tiny rocky beach.
Stayed 3 nights in Jan 2026

10/10 Excellent

Frank Makonnen

Stayed 7 nights in Jan 2026

8/10 Good

Chynna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! We had a swim Out room allowing us to sit poolside at the Main pool right out of our room. The staff was very friendly and kind. Most food was good with some variances. The staff that puts on the shows does a great job also!
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

8/10 Good

Michael

Travelled with group
Liked: Cleanliness
Leaving a 4 star because we really did have a great time but this resort has some flaws. I wouldn’t be a repeat customer. Will you have a great time? Yes. Will you eat decent food for a resort? Yes. The drinks are not good. The sour bar mix they use has an odd flavour, and whatever they clean the reusable plastic cups with leaves this strange taste to the drinks. Bruschetta restaurant is the best. We got upgraded to platinum room for free by being Expedia gold members. However, our room on the platinum side was directly across from the disco so the music was blasting till 1am. It never kept me and my husband awake but I could definitely see it affecting others. The rooms are dated, the showers need some serious upgrades. The grout is deteriorating and I thought at one point a mushroom would grow from the corners. Beds are moderately comfy and the auto AC keeps the room at a comfortable temperature. The chlorine pools are very well maintained, they do a great job keeping them clean. Foam party at the pool was fantastic Room cleaners are great. The beach is not great.. rocky and lots of seaweed. You have to walk 4-5 mins down to the sunset family side to get consistent sand. My husband actually injured his foot on a rock. Beware of the beach excursion sellers. They say the cenote is private tour and it is a large group. Also they will quote you in USD, then convert it to pesos and charge you $20MXN to $1USD convert rate. (Written by wife, 3 couples trip ages 28-40)
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at several true 5-star resorts, and in my opinion this property felt closer to a 4-star experience. Some bars seemed outdated, and while the room was comfortable, it did show some age. We stayed for eight days. Pros: Food is subjective, but as a picky eater I really enjoyed it. The beach grill was a hidden gem we didn’t find until a few days in and was one of our favorite spots. All restaurants had good food, though service was inconsistent. At times we waited a long time for water or drinks, and the Rodeo Grill took over two hours from seating to dessert. The grounds are very well maintained, staff was friendly and helpful, and there are plenty of pools to choose from depending on your vibe. Cons: Restaurant service was often slow. At the buffet, our server frequently came to the table only once during the entire meal. The constant selling of spa services was frustrating. Spa staff are positioned throughout the resort, so you’re pitched promotions multiple times a day, which gets old quickly. Washcloths were extremely hard to get and rarely restocked, requiring calls to the front desk and long waits each day. The basic internet was very poor, and you have to pay about $20 per week/per device for usable speeds. Streaming wasn’t realistic without upgrading. The beach was very small and not very appealing during our January stay. Overall: It’s a good resort, but nothing special. Having stayed at higher-end properties, I wouldn’t return.
Stayed 8 nights in Jan 2026

8/10 Good

Dehlia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and very fast and efficient. Check in was a bit delayed as only one check in person working making the air time about 35+min. Hotel was clean and the only issue we had was a clogged toilet during first night. The staff was called and came up within minutes to assist. Food options are all over. I would suggest visiting sister locations as this buffet seemed blended on flavor. A lot of varieties. Swim up bar was great and bartenders were fast and entertaining. Don’t forget the have men bring long pants as most of the food spots require and this was unfortunate as we only got a note about being dressed to enter and no dress shorts are allowed.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenny

Stayed 6 nights in Jan 2026

10/10 Excellent

Angela, Aurora

Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful vacation! The food was excellent, varied every day, catering to all tastes and cuisines! The staff was attentive! The room cleaning was superb. The grounds were beautiful and well-maintained! The sea and beach were also great, though there were some rocks at the entrance to the water that were a bit uncomfortable. Otherwise, everything was perfect! I would definitely come back!
Stayed 7 nights in Jan 2026