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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(85 reviews)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(55 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 12 min drive - 9.1 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1411 out of 2678 reviews
Rating 8 - Good. 656 out of 2678 reviews
Rating 6 - Okay. 340 out of 2678 reviews
Rating 4 - Poor. 135 out of 2678 reviews
Rating 2 - Terrible. 136 out of 2678 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carmen

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a dirty room, visible dirt on the floors, moldy mirrors, hair on the bed, dirt in the hot tub, and originally were told this is standard wear and tear. We insisted being able to kick around dirt is not standard and requested another room, it was also dirty. We got upgraded after calling and waiting for 3 hours. The new room was larger, less dirty but still not cleaned to our standards and couch was literally falling apart, the entire side of it fell off in the middle of the night. Compared to the other resort we stayed at the last time we visited Cancun, this one is much smaller, with less pool and food options. The unlimited drinks are watered down, the food meh and we couldn’t use the beach because of the seaweed. The smell from the beach met you at the resort was also atrocious and nauseating. Lastly, they didn’t get my luggage on our shuttle to the airport and when we called they blamed us, made us pay $70 USD to get my luggage back. I will never be returning to this resort and do not recommend it. The spa was the thing with no complaints.
Stayed 4 nights in May 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ok, but could of used some change ups, same dry hard pancakes each day. Bigger desserts, more like two bites. Spa was very tricky about how they offered a free hydro treatment, but then take you fdirectly to a massage and charge $158 to your room. They tricked my daughter on her birthday, saying it was a birthday gift to her, and at check out, she had to pay for it.
Stayed 7 nights in May 2025

10/10 Excellent

Jeffery James, Auburn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 , 4 star ratings are due to the beach , it was covered in sea weeds and smelled like dead fish,apparently this only happens certain times. The other is for hallways, dirty mostly from the coatimundi. We were in building 1 which is as far as you can get from main bar, food and evening entertainment. But close to main pool.
Stayed 7 nights in Apr 2025

8/10 Good

Leslie Mark

Liked: Staff & service, amenities, property conditions & facilities
This resort is beautiful, beach is rocky but you can walk to the sister property next door and the beach is pretty. We booked Platinum however it was not worth the expense. There were too many exceptions, my husband and I went into the ice cream parlor and were denied service since we were not executive. We were asked to move at the beach even though the sign said Platinum. It was all very confusing. Also the requirement for long pants and closed toe shoes at dinner is ridiculous, people are on vacation and want to relax.
Stayed 7 nights in Apr 2025

10/10 Excellent

LUCILA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I will come back
Stayed 5 nights in Apr 2025

10/10 Excellent

Jennifer Therese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing resort
Stayed 7 nights in Mar 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the hotel are unbelievable and helpful. We have some dietary restrictions and they went above and beyond to make sure we were eating well and having a wonderful time. One thing... they should add a separate cafe and ice cream store together where you can grab a snack throughout teh day
Stayed 4 nights in Mar 2025

8/10 Good

Yu

Stayed 4 nights in Mar 2025

2/10 Terrible

Tobin, Chicago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had horrible experience, they over charged me for another guest, didn’t get to check in any earlier than 3, front desk staff was very rude, drinks were mediocre, pools were small, not many restaurants and you have to wear pants at restaurants, our room tv didn't work, sink was not draining properly, we had a horrible experience worst ever in my life
Stayed 3 nights in Mar 2025

8/10 Good

Logan Tate

Travelled with partner
Beautiful, sometimes wait staff and bartenders were annoyed with you being there but overall good time.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 7 nights in Mar 2025

10/10 Excellent

MARTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely fantastic except the beach! For few months there is an outbreak of seaweed coming into the shore cou
Stayed 5 nights in Mar 2025

10/10 Excellent

Ashley Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Megan

Stayed 4 nights in Mar 2025

8/10 Good

Leticia

Stayed 4 nights in Mar 2025

8/10 Good

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of options! You can really make the experience what you want it to be.
Stayed 5 nights in Mar 2025

8/10 Good

Keisha

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

XIOMARA

Liked: Cleanliness, staff & service, property conditions & facilities
Sus
Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer Rose

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was an okay place overall. Ordered room service one day and we ended up cancelling after 2.5 hours since it never came. Staff could be friendlier. Food is terrible. Bugs and hair found in food
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being able to access sister facility!
Stayed 9 nights in Mar 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location. Adults only but not really a party spot. Offered daily shuttle to downtown shopping on 5th Avenue for $5 each way. Decent food. Lots of pools. Beach is a walk from the units but lots of wildlife in between. Would definitely go again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ashley J

Travelled with partner
Liked: Amenities
Great resort with so much to do!
Stayed 5 nights in Mar 2025

10/10 Excellent

Mariah

Stayed 5 nights in Mar 2025

10/10 Excellent

Qingyun

Stayed 4 nights in Mar 2025