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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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Exterior detail
8 bars/lounges, 2 poolside bars, beach bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(100 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.5 km
  • Playa del Carmen Main Beach - 15 min drive - 9.1 km
  • Xcaret Eco Theme Park - 27 min drive - 18.6 km
  • Maroma Beach - 29 min drive - 13.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Fresco Bar - ‬11 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1670 out of 3006 reviews
Rating 8 - Good. 700 out of 3006 reviews
Rating 6 - Okay. 357 out of 3006 reviews
Rating 4 - Poor. 142 out of 3006 reviews
Rating 2 - Terrible. 137 out of 3006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. Staff were very attentive. Nightly entertainment was fun. We stayed in Building 5 and it was very quiet. Lots of food options at the buffet. We also went to the Rodeo restaurant and the Italian; both were very good. We really only had two things that we disliked. The first being towels for the pool/beach are refreshed each day by housekeeping. When we arrived two towels were available; however, the remainder of the week we would only get one fresh towel, resulting in us having to keep a dirty towel to use each day. The other thing we wish were different is the seating in the restaurants. On many occasions we were sitting so close to other guests it was as if we were having breakfast, lunch, and dinner with them. I get that staff may be stretched, but the restaurants were plenty big enough, and if they could just put one table between guests instead of cramming us all together it would be appreciated. This was most frustrating at the Italian restaurant. We were celebrating our 33rd wedding anniversary but were crammed next to a chatty couple for dinner. It made for an uncomfortable dinner when it should have been celebratory. Overall, nice resort, but there are so many wonderful places to stay in the Riviera Maya that we will not be returning.
Stayed 7 nights in Nov 2025

10/10 Excellent

Brock

Stayed 7 nights in Nov 2025

8/10 Good

MAX, Southampton

Liked: Cleanliness
Stayed 10 nights in Nov 2025

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Place! Clean, Friendly Staff, Awesome Food & the drinks are well done 🍹
Stayed 9 nights in Nov 2025

8/10 Good

Dariana

Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Nov 2025

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Rooms where clean.
Stayed 6 nights in Nov 2025

6/10 Okay

Marcus

Liked: Cleanliness
The room was great. Had a swim up room and loved it. The food was mediocre at best. The choices are minimal. Not much going n for entertainment. An hour or two of something at night but nothing for a prolonged stay. The staff are all super friendly and helpful. The walk ways and decks need to be recovered or repaired. They ate in pretty rough shape. We were with a group of 8 and a fairly mellow crowd so not so bad for us but if you are a lively group you might find this a little boring. Very laid back here
A surprise arrival gift for our honeymoon. Absolutely loved it👍
Cute Coati down on the beach
Stayed 7 nights in Nov 2025

10/10 Excellent

Dariusz

Stayed 9 nights in Nov 2025

6/10 Okay

Chirag Chetan

Stayed 4 nights in Nov 2025

8/10 Good

Eduardo, Dolton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing, everyone had great energy. Every person we came across was nice, friendly, and helpful. My single ONLY complaint is the room service, the food wasn’t as good as the restaurants or buffet, and we a very underwhelming menu. Other than that 1 thing, the resort is beautiful with an abundance of food choices from the restaurants, outdoor activities, the beach isn’t impressive but that’s due to all the resorts destroying the beach so it’s a give and take. But overall me and my wife enjoyed ourselves, and would recommend staying here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfy, service was fantastic and food was delicious
Stayed 8 nights in Nov 2025

8/10 Good

ryan, CALABASH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was huge. Everything was very cleans. Outside area was well kept. Lots of pool seating and cabanas. Food was very good. Staff was great. We would stay there again!
Stayed 3 nights in Nov 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were very courteous and helpful. The resort is lovely, everything just a short stroll away.
Stayed 14 nights in Nov 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
Stayed 10 nights in Nov 2025

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
Stayed 10 nights in Nov 2025

10/10 Excellent

Paula, Rockford

Stayed 5 nights in Nov 2025

10/10 Excellent

Theresa Deann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jenfay

Stayed 4 nights in Nov 2025

10/10 Excellent

Roxanne

Stayed 7 nights in Nov 2025

6/10 Okay

Latonia

Travelled with group
Liked: Amenities
The pillows had a weird musty smell. The raccoon looking animals terrified me. The lounge chair cushions were dirty..
Stayed 3 nights in Nov 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff,,hotel, service, rooms, facilities, everything. Great experience
Stayed 3 nights in Nov 2025

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, very friendly staff
Stayed 4 nights in Nov 2025

8/10 Good

RAVISANKAR

Stayed 5 nights in Nov 2025

10/10 Excellent

JUAN RICARDO

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2025