See all properties

Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Property video
Garden
8 bars/lounges, 2 poolside bars, beach bar
Junior Suite, Pool Access ((Swimout) Deluxe)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.4 out of 10
Very good
(83 reviews)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(55 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

You may also like

Ad
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Grand Hyatt Playa Del Carmen Resort

Downtown Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 1,004 reviews
The price is CA $297
CA $423 total
includes taxes & fees
Jul 6 - Jul 7
Grand Hyatt Playa Del Carmen Resort

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 6 min drive - 3.2 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 3.2 km
  • Playa del Carmen Main Beach - 12 min drive - 9.1 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Similar properties

Outdoor wedding area

Ocean Maya Royale - Adults Only - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, 2,074 reviews
The price is CA $331
CA $331 total
includes taxes & fees
Jun 24 - Jun 25
Ocean Maya Royale - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1392 out of 2654 reviews
Rating 8 - Good. 658 out of 2654 reviews
Rating 6 - Okay. 334 out of 2654 reviews
Rating 4 - Poor. 135 out of 2654 reviews
Rating 2 - Terrible. 135 out of 2654 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carmen

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a dirty room, visible dirt on the floors, moldy mirrors, hair on the bed, dirt in the hot tub, and originally were told this is standard wear and tear. We insisted being able to kick around dirt is not standard and requested another room, it was also dirty. We got upgraded after calling and waiting for 3 hours. The new room was larger, less dirty but still not cleaned to our standards and couch was literally falling apart, the entire side of it fell off in the middle of the night. Compared to the other resort we stayed at the last time we visited Cancun, this one is much smaller, with less pool and food options. The unlimited drinks are watered down, the food meh and we couldn’t use the beach because of the seaweed. The smell from the beach met you at the resort was also atrocious and nauseating. Lastly, they didn’t get my luggage on our shuttle to the airport and when we called they blamed us, made us pay $70 USD to get my luggage back. I will never be returning to this resort and do not recommend it. The spa was the thing with no complaints.
Stayed 4 nights in May 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ok, but could of used some change ups, same dry hard pancakes each day. Bigger desserts, more like two bites. Spa was very tricky about how they offered a free hydro treatment, but then take you fdirectly to a massage and charge $158 to your room. They tricked my daughter on her birthday, saying it was a birthday gift to her, and at check out, she had to pay for it.
Stayed 7 nights in May 2025

10/10 Excellent

Jeffery James, Auburn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 , 4 star ratings are due to the beach , it was covered in sea weeds and smelled like dead fish,apparently this only happens certain times. The other is for hallways, dirty mostly from the coatimundi. We were in building 1 which is as far as you can get from main bar, food and evening entertainment. But close to main pool.
Stayed 7 nights in Apr 2025

8/10 Good

Leslie Mark

Liked: Staff & service, amenities, property conditions & facilities
This resort is beautiful, beach is rocky but you can walk to the sister property next door and the beach is pretty. We booked Platinum however it was not worth the expense. There were too many exceptions, my husband and I went into the ice cream parlor and were denied service since we were not executive. We were asked to move at the beach even though the sign said Platinum. It was all very confusing. Also the requirement for long pants and closed toe shoes at dinner is ridiculous, people are on vacation and want to relax.
Stayed 7 nights in Apr 2025

10/10 Excellent

LUCILA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, I will come back
Stayed 5 nights in Apr 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
real nice real clean
Stayed 3 nights in Mar 2025

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had great activities each day for a variety of hobbies. From bracelet making to dance classes they kept the entertainment going.
Stayed 5 nights in Mar 2025

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t trust the amazing reviews this property has, this is a 3 star resort being veryyy generous. Today is my last day staying here but since I checked in the first day and arrived at the buffet I knew I made a mistake. I would’ve cancelled my reservation had their policy allowed, but, since I was already checked in, they wouldn’t give my money back at this point. Last year I stayed at Breathless Cancun which was one of the best resorts I have ever stayed, and they were listed as a 4.5 stars. When I booked for this year at Princess, which was in the same price range and “5 stars,” I thought I would get the same level of service or better. The food is horrible everywhere, the buffet is so dark that sometimes you can’t even see what you are getting. The orange juice is water, sugar and a splash of orange. No natural juice. The food at the buffet is like Golden Corral but to make it worse, things are almost always cold, even if you get there at opening time. The other restaurants are all mediocre as well, except for Rodeo which has a decent steak. The drinks are made with the chepeast liquor you will ever see unless you ask for something different. They wont give you bottled water anywhere, you only get 3 a day in your room and you will have to refill it with their water for the rest of the day. These are only a few of the things that I didn’t like at this place, research more before you go.
Stayed 5 nights in Mar 2025

10/10 Excellent

Xaimary Salgado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service overall was excellent
Stayed 5 nights in Mar 2025

8/10 Good

Alyssa Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here! Our room was upgraded on arrival and we were able to easily add a late checkout. The food and drink options were a bit hit and miss - I wouldn't recommend the buffet at dinner but the grill and teppanyaki were both decent. The beach had enough chairs and the beach bar was good as well. The ocean was a little rocky on the bottom but it got better if you walked down the beach a little ways. The pool was clean and our swim out room was excellent. There was a power outage for maintenance while we were there which was a bit inconvenient. Overall it was a good, if small, resort. What it lacked in size and options it made up for in good service and a no fuss stay - loved that we didn't have to get up early to reserve spots or book dinner reservations - it was a decent, budget friendly experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pools
Stayed 5 nights in Mar 2025

10/10 Excellent

Kendra Lea, Hallsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, property was great as well as amenities and staff. The only dislike would have been at the beach, right off the beach, trying enjoy time in the water was hard as there were many rocks, my husband actually fell and cut his arm after stepping on a sharp rock
Stayed 6 nights in Mar 2025

10/10 Excellent

MELISSA CONLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip and I was excited & nervous at the same time - the resort was wonderful! I felt safe, well taken care of, property was well maintained, rooms were clean - the staff was incredible! I have not one negative thing to say! 5 stars!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophia

Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very enjoyable, beautiful, and fun. Only complaint is the beach was a bit rocky in the water and there was a bit of seaweed, but water was warm and felt good. Staff was nice, pool was fun, drinks were good, and food was good.
Stayed 5 nights in Mar 2025

6/10 Okay

Santos

Stayed 7 nights in Mar 2025

10/10 Excellent

Wieslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities
Loved the sight, nice and quiet, plenty to do. The beach was a little seaweed-y but they did their best to keep up with it. Plenty of events on the resort but the resorts itself needs some updates, noticeably a little older in certain areas! Overall good place for a first time all-inclusive trip
Stayed 4 nights in Feb 2025

6/10 Okay

Donald J P

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Claus Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the beach was right by the hotel, food was pretty good as well. Overall, thoroughly enjoyed our stay!
Stayed 6 nights in Feb 2025

10/10 Excellent

kori

Liked: Cleanliness, staff & service, property conditions & facilities
Beatuful, wish the beach was more swimable, very rocky in the water.
Stayed 7 nights in Jan 2025

10/10 Excellent

Amber

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is our third time at a Princess Hotel, first time at the Yucatan. The staff at the resorts is the best of the best. We love the Chill Out beach and spent every day enjoying 5-star service. The main pool at the Yucatan is a blast, the entertainment staff are terrific. There are 4 all-inclusive restaurants that are extraordinary and no reservations needed, Chill Out is a pay restaurant, and we were disappointed in the seafood platter was very overcooked, but the ceviche and gauc are outstanding. We did not attend Sunset another pay for option. The resort is gorgeous, the landscaping and jungle vibes is our favorite. We love love love the animals. There are areas of facitily and rooms at the resort needs some TLC, there are missing tiles on the pool, baseboards are swollen and need repaired, and walkways that need concrete repaired. These areas are minor compared to the beauty and service. The evening shows are great and entertaining. I wish they were held outside or in a setting that is not so "conference-room" like as that isn't a space you really want to spend time at on vacation. We enjoyed a couples message & it was lovely but significantly overpriced as we were sold it as a couple, which is 2 & assumed the price was for 2, but it was per person. You pay an extra $70 USD per person for 30 mins in a hot tub, 3 strawberries and a bottle of the same champagne you get for free anywhere in the resort. I wouldn't choose this in the future. Also, felt misled.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have been to in Mexico. Loved that we didn’t have to make reservations at the restaurants. Food was good and the service was excellent!
Stayed 5 nights in Mar 2025

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this resort. One of my biggest complaints will probably be on the dining options. The selection was not as wide as I’d liked for it to be outside of the buffet. And, sometimes certain options were closed. The staff gave us a schedule of open times & close times, but sometimes we were just leaving the pool wanting to grab a bite to eat. Also the buffet sometimes had stale and/or bland food. Most days were okay, but some were just awful. Other than that, wonderful stay! The staff was friendly & the swim out room was a really nice touch. We would consider staying again, but would browse other options first.
Stayed 5 nights in Mar 2025

8/10 Good

Cierra

Stayed 5 nights in Mar 2025