"I like the servers they were very attentive at the buffet, bars and the different restaurants, didn’t like that I didn’t receive a welcome drink, the
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4-star beachfront property near Playa del Carmen Main Beach
On the beach
Your stay at this Ejidal property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 2 miles (3 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
BlueBay Grand Esmeralda All Inclusive ratings based on 71 Verified Reviews
Review Summary
1.8
out of 5
2.0 out of 5.0
Room cleanliness1.5 out of 5.0
Service & staff2.0 out of 5.0
Room comfort1.5 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for BlueBay Grand Esmeralda All Inclusive
Everyone (64)Couples (2)Family (4)
3 out of 5
Posted by a verified traveller on 22 Feb. 2019
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Comment from Hotel Management
2 Apr. 2019
by General Manager
Thank you for your visit,
We hope to have the opportunity to host you again in the future,
Sincerely,
3 out of 5
I like the servers they were very attentive at the buffet, bars and the different restaurants, didn’t like that I didn’t receive a welcome drink, the golf carts wouldn’t pick up from designated areas of your weren’t VIP member
Posted by Heather Andrea on 11 Aug. 2022
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Comment from Hotel Management
11 Aug. 2022
by Director General
Dear Ms. Heather Andrea:
Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction.
We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service.
Sincerely,
4 out of 5
This was my 3rd visit to this resort. It is always kid friendly and chilled for all ages. This trip was disappointing due to the pool being green, could not even see our feet.
Posted by kristen on 28 Mar. 2022
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Comment from Hotel Management
31 Mar. 2022
by Director General
Dear Ms. Kristen:
Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction.
We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service.
Sincerely,
5 out of 5
Posted by Dana Lea on 27 Feb. 2022
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4 out of 5
I loved the grounds and the surrounding area of the property. The beach doesn't have big waves coming in so it makes it nice for swimming. The grounds are actually spectacular, the swimming pools are great, but the rooms are old and need to be re-modeled.
Posted by Karen on 23 Feb. 2022
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Comment from Hotel Management
23 Feb. 2022
by Director General
Dear Karen,
Thank you very much for your visit and kind comments,
We hope to host you again soon,
Sincerely,
BlueBay Family
3 out of 5
Horrible experience! Do not go to Blue Bay Grand Esmeralda in Playa del Carmen. Everything is in bad condition, specially the glass doors, mirrors in the bathrooms. They so old that I was afraid to break it. Very rusty! The swimming pools are full of green and black mold. The service poorly and no consideration. Not recommend for people with any disability. My husband was in a wheelchair and everything is far apart. You need to ride in golf carts and only what they call “associates” are allowed to ride de golf carts. I would asked them for a ride to the restaurant or lobby and they will tell me. “Sorry this is only for associates”. Horrible, horrible and disgusting place!
Posted by a verified traveller on 1 Aug. 2021
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Comment from Hotel Management
15 Sep. 2021
by Director General
Resort I wish to thank you for your feedback and for your preference.
We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort.
We are at your service anytime and thank you again for your comments,
Best regards!!
4 out of 5
I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was all very pleasant. The beach was nice and the pool was on the colder side. The resort is big and they have golf carts to drive you from one point to another if walking is an issue. I would definitely stay here again.
Posted by a verified traveller on 24 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by General Manager
Dear Friends,
Thank you very much for your kind comments and for recommending us. See you soon,
Sincerely,
3 out of 5
Posted by a verified traveller on 6 Jun. 2019
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Comment from Hotel Management
6 Jun. 2019
by General Manager
Thank you very much for your stay,
See you soon,
Sincerely,
4 out of 5
ac had a lot of problems at the wrong time of the year
Posted by a verified traveller on 16 May 2019
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Comment from Hotel Management
23 May 2019
by General Manager
Thank you very much for your visit and sharing your comments,
See you soon,
Sincerely,
5 out of 5
Everything i love. For this. Hostel the. People are mazing personal are respects the food. They was very good
Posted by a verified traveller on 15 May 2019
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Comment from Hotel Management
15 May 2019
by General Manager
Dear Friends,
Thank you very much for sharing your experience,
Sincerely,
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All non-motorized water sports included
Snorkeling included
Kayaking included
Sailing included
Windsurfing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Aerobics classes/lessons included
Onsite live performances included
Premium/non-domestic beverages not included
Childcare not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Surcharge for room service
Property Features
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
979 guestrooms or units
4 levels
8 buildings
6 dining venues
4 bars or lounges
Built in 2006
Buffet breakfast (free)
Kid's club (free)
Supervised kid's activities (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
1 conference room
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Grocery/convenience store
Laundry facilities
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Movies for purchase
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 12
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 1:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Debit cards
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of Safe Travels (WTTC - Global)
Food service has been amended for enhanced safety
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Reservations are required for onsite COVID-19 testing
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.43 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Esmeralda Inclusive incl
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
