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"I like the servers they were very attentive at the buffet, bars and the different restaurants, didn’t like that I didn’t receive a welcome drink, the ... " More

By a verified traveller on Thu 11 Aug 2022

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Ejidal property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Deluxe Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
CA $218* Per night/room 21 Aug. - 22 Aug.

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, Pool Access, Garden View (Emerald)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

BlueBay Grand Esmeralda All Inclusive ratings based on 71 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for BlueBay Grand Esmeralda All Inclusive

Everyone (64) Couples (2) Family (4)
3 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by General Manager

Thank you for your visit, We hope to have the opportunity to host you again in the future, Sincerely,

3 out of 5
I like the servers they were very attentive at the buffet, bars and the different restaurants, didn’t like that I didn’t receive a welcome drink, the golf carts wouldn’t pick up from designated areas of your weren’t VIP member

Posted by on 11 Aug. 2022

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Comment from Hotel Management

11 Aug. 2022 by Director General

Dear Ms. Heather Andrea: Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service. Sincerely,

4 out of 5
This was my 3rd visit to this resort. It is always kid friendly and chilled for all ages. This trip was disappointing due to the pool being green, could not even see our feet.

Posted by on 28 Mar. 2022

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Comment from Hotel Management

31 Mar. 2022 by Director General

Dear Ms. Kristen: Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service. Sincerely,

5 out of 5

Posted by on 27 Feb. 2022

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4 out of 5
I loved the grounds and the surrounding area of the property. The beach doesn't have big waves coming in so it makes it nice for swimming. The grounds are actually spectacular, the swimming pools are great, but the rooms are old and need to be re-modeled.

Posted by on 23 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Director General

Dear Karen, Thank you very much for your visit and kind comments, We hope to host you again soon, Sincerely, BlueBay Family

3 out of 5
Horrible experience! Do not go to Blue Bay Grand Esmeralda in Playa del Carmen. Everything is in bad condition, specially the glass doors, mirrors in the bathrooms. They so old that I was afraid to break it. Very rusty! The swimming pools are full of green and black mold. The service poorly and no consideration. Not recommend for people with any disability. My husband was in a wheelchair and everything is far apart. You need to ride in golf carts and only what they call “associates” are allowed to ride de golf carts. I would asked them for a ride to the restaurant or lobby and they will tell me. “Sorry this is only for associates”. Horrible, horrible and disgusting place!

Posted by on 1 Aug. 2021

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Comment from Hotel Management

15 Sep. 2021 by Director General

Resort I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!

4 out of 5
I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was all very pleasant. The beach was nice and the pool was on the colder side. The resort is big and they have golf carts to drive you from one point to another if walking is an issue. I would definitely stay here again.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by General Manager

Dear Friends, Thank you very much for your kind comments and for recommending us. See you soon, Sincerely,

3 out of 5

Posted by on 6 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by General Manager

Thank you very much for your stay, See you soon, Sincerely,

4 out of 5
ac had a lot of problems at the wrong time of the year

Posted by on 16 May 2019

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Comment from Hotel Management

23 May 2019 by General Manager

Thank you very much for your visit and sharing your comments, See you soon, Sincerely,

5 out of 5
Everything i love. For this. Hostel the. People are mazing personal are respects the food. They was very good

Posted by on 15 May 2019

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Comment from Hotel Management

15 May 2019 by General Manager

Dear Friends, Thank you very much for sharing your experience, Sincerely,

About the BlueBay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Premium/non-domestic beverages not included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Surcharge for room service

Property Features

BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 12
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Esmeralda Inclusive incl

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.