On the beach
Your stay at this Ejidal property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 2 miles (3 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
2 Apr. 2019 by General Manager
Thank you for your visit, We hope to have the opportunity to host you again in the future, Sincerely,
11 Aug. 2022 by Director General
Dear Ms. Heather Andrea: Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service. Sincerely,
31 Mar. 2022 by Director General
Dear Ms. Kristen: Our guests opinions and suggestions are really crucial in the process of improving our performance and services; so we thank your valuable feedback which undoubtedly helps us take a step forward in terms of clients satisfaction. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at BlueBay Grand Esmeralda. We hope you give us the opportunity of hosting you in the near future at BlueBay Grand Esmeralda Hotel once again to surprise you with a very great service. Sincerely,
23 Feb. 2022 by Director General
Dear Karen, Thank you very much for your visit and kind comments, We hope to host you again soon, Sincerely, BlueBay Family
15 Sep. 2021 by Director General
Resort I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!
24 Feb. 2020 by General Manager
Dear Friends, Thank you very much for your kind comments and for recommending us. See you soon, Sincerely,
6 Jun. 2019 by General Manager
Thank you very much for your stay, See you soon, Sincerely,
23 May 2019 by General Manager
Thank you very much for your visit and sharing your comments, See you soon, Sincerely,
15 May 2019 by General Manager
Dear Friends, Thank you very much for sharing your experience, Sincerely,
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. On-site antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.