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4.7 out of 5

"Food was good but unable to get reservations for every night and the 2 nights we did food was good but took 2 hours each time. Staff was excellent but ... " More

By a verified traveller on Sun 18 Apr 2021

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Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

Within 3 miles (5 km) of this property, you'll find Punta Esmeralda Beach and Quinta Avenida. Mamitas Beach Club and Playa Xcalacoco are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Enjoy the 2 outdoor tennis courts and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

The 252 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, MP3 docks, and plasma TVs with satellite channels.

Deluxe Junior Suite, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 2 Max
C$280* Per night/room 26 Jun. - 27 Jun.

Deluxe Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Studio

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Royal Haciendas All Inclusive Resort & Spa ratings based on 28 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Royal Haciendas All Inclusive Resort & Spa

Everyone (14) Couples (3) Family (8)
4 out of 5
Food was good but unable to get reservations for every night and the 2 nights we did food was good but took 2 hours each time. Staff was excellent but not enough staff. Best steak ever at the Steak House. Had visited 2 times before and there was more staff. Sure that Covid has brought this about. Night life is non existent.

Posted by on 18 Apr. 2021

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5 out of 5
Can’t say enough. The entire property is very clean and the staff was so pleasant. Lots of things for our entire family to do right on-site. The free COVID-19 test was performed on-site and was very easy to navigate. Test results came back in about 12 hours. I highly recommend staying and we definitely plan returning.

Posted by on 14 Mar. 2021

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5 out of 5
The resort is huge! All the staff cater to the visitors constantly. They are always cleaning, and always taking precautions. It seems like people do not leave this resort which is good, so you kind of feel like your in a little safe bubble. Not a lot of capacity so its quiet at times. We made some really good friends. We went downtown twice and had to pay $15 each way. They do free covid testing on site which was nice. I would recommend this hotel. 5 restaurants, laundry service, bars, daily entertainment, food was great, beach was awesome. We did beach front which was amazing!!!

Posted by on 11 Feb. 2021

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5 out of 5
Our vacation at the Royal Haciendas in Playa del Carmen was amazing. The staff was super friendly and speedy. The food was fantastic. The atmosphere, views and pools were completely relaxing. We will be back and we have recommended it already to friends. Thank you!!!!!

Posted by on 30 Dec. 2020

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5 out of 5

Posted by on 20 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Cristóbal Galindo

thank you for rating your resort.

4 out of 5
A bit of construction of new resorts on both sides, not as quiet as previous years

Posted by on 28 Jan. 2020

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5 out of 5
Everything was so fun and easy. Best vacation yet!!

Posted by on 13 Oct. 2019

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5 out of 5
Everything was perfect from the beginning to the end ... Thanks all the staff.... food and everything...

Posted by on 20 Jul. 2019

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4 out of 5
They need more music at the pool and in all areas and more entertainment

Posted by , from California on 19 Jul. 2019

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5 out of 5
We enjoyed it all staff and property. The scenery was amazing.

Posted by on 4 Jul. 2019

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About the The Royal Haciendas All Inclusive Resort & Spa

Location Chetumal / Pto. Juarez Highway, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

The Royal Haciendas All Inclusive Resort & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Royal Haciendas All Inclusive Resort & Spa offers its guests a full-service spa, 4 outdoor swimming pools, and 4 spa tubs along with outdoor tennis courts and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the family-friendly The Royal Haciendas All Inclusive Resort & Spa. Free valet parking is available. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (54.4 km / 33.8 mi)
  • Parking: Free valet parking

Room Amenities

The Royal Haciendas All Inclusive Resort & Spa offers 252 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • DVD player
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

The Royal Haciendas All Inclusive Resort & Spa has 5 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 25
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

This property offers health screenings for COVID-19 (rapid antigen screenings) once per stay, available until July 17, 2021. PCR screenings for COVID-19 are available for a surcharge. Reservations for health screenings are required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Haciendas
  • Royal Haciendas All Inclusive
  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen
  • Royal Haciendas All Inclusive All-inclusive property
  • The Royal Haciendas All Inclusive
  • The Royal Haciendas – All Inclusive
  • The Royal Haciendas – Optional All Inclusive
  • The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.