Skip to main content
Beginning of main content
 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 1-855-857-9091 Phone Number

Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.5-star property
Prolongacion 5ta Avenida, Playa del Carmen, QROO 1-855-887-0424
3.7 out of 5
Good!
See all 41 travelocity Reviews

"Beautiful resort, rooms a little outdated. But overall great experience. " More

By a verified traveller on Wed 17 Jan 2024

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

4.5-star beachfront hotel near Tres Rios Ecopark

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen hotel, you'll find Playa Xcalacoco and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive hotel features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $312* Per night/room 8 May - 9 May

Room

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Family Room

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Riviera Princess - All Inclusive ratings based on 41 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess - All Inclusive

Everyone (17) Couples (8) Family (12)
4 out of 5
Very safe

Posted by on 31 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

31 Jan. 2024 by Dani Santizo

Hello dear guest, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

5 out of 5
Beautiful resort, rooms a little outdated. But overall great experience.

Posted by on 17 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

18 Jan. 2024 by Betsa

Dear MalgorzataThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

2 out of 5
If you are there with a couple. This place is not for you. This resort was clearly for families with kids. There are kids everywhere, strollers too, the shows at night were geared towards kids. Totally not an adult's resort if that's what you are looking for.

Posted by on 2 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

5 Jan. 2024 by Betsa

Dear FranklinThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

5 out of 5
Not enough English speaking workers. Which made it hard to get around. Not informed about making reservations for restaurant so didn’t get an opportunity to eat where we wanted to. Only had corona beer no beer I drank so I had to go to Walmart to buy beer so being at an all inclusive didn’t meet our needs.

Posted by , from Milwaukee on 19 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

21 Nov. 2023 by Betsa

Dear DonataThank you very much for your excellent rating and for sharing your valuable opinion. We are pleased to know that you enjoyed your stay with us, however, we will take into account the negative points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

5 out of 5

Posted by , from Milwaukee on 18 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

8 Dec. 2023 by Betsa

Estimada DonataMuchas gracias por tu excelente calificación, nos habría encantado saber cómo fue tu experiencia con nosotros, esperamos que tu estancia haya sido muy placentera y difrutaras de todo lo que Princess tiene para ofrecer. Esperamos tenerte de vuelta muy pronto.Saludos

4 out of 5
Place is a bit outdated, but it was clean and comfortable, spacious rooms, great beach area, pleasant staff, felt very safe ! Food options were pretty good. Checking in took for ever, staff kept changing during the check in and reserving dinner for a group of us was a bit frustrating. Overall, we had a great time, will be back again !

Posted by on 8 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

9 Nov. 2023 by Dani Santizo

Hello dear guest, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to your liking, we value your comments to improve the quality of our service.In the same way we feel happy and motivated to know that she enjoyed her vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

2 out of 5
No reason to upgrade to Platinum, concierge sits down with you and shows you how to book dinner reservations on their app. Was not able to assist with spa reservations. Do not disturb sign was ignored. Went for an excursion and returned to our room noticing it had been entered. When reported I explained that daily service was not required although grateful for it, thus the do not disturb being placed on door. Was assured it was taken care of. Next day, do not disturb sign on door, knock knock…it’s the cleaning attendant. Workers spent most of time with each other than guests of the property. Very disappointing and would not return nor recommend.

Posted by , from Oakhurst on 18 Sep. 2023

Was this review helpful to you?
Comment from Hotel Management

19 Sep. 2023 by Dani Santizo

Hello dear guest, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to his liking, we will make a report and send it to the corresponding area to improve our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Kind regards.

5 out of 5

Posted by on 26 Aug. 2023

Was this review helpful to you?
Comment from Hotel Management

15 Sep. 2023 by Betsa

Dear Marinalva, Thank you very much for your excellent rating, we look forward to your visit again very soon and we hope you can share you experience with us in a review.Regards

1 out of 5
Check in took an hour of waiting and it was super hot and my baby was starving it was insane

Posted by on 4 Aug. 2023

Was this review helpful to you?
Comment from Hotel Management

5 Aug. 2023 by Ricardo Vázquez

Hello dear Byron, thank you very much for taking the time to rate your stay with us and share your experience with us. We are sorry for what you are telling us and rest assured that we will prepare a report to send it to the corresponding area, in order to make positive changes. Thank you for trusting us for your stay. We send you a cordial greeting.

5 out of 5
The beachfront was close and the water was so clear.

Posted by on 31 Jul. 2023

Was this review helpful to you?
Comment from Hotel Management

1 Aug. 2023 by Daniel

Hello dear guest, thank you very much for your generous rating. We would have loved you to share with us how your experience at the hotel was. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we look forward to welcoming you back in the future. Sincerely.

About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • All non-motorized water sports included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Access to onsite clubs included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Surcharge for room service

Property Features

Grand Riviera Princess - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (free)
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The hotel hosts a free manager's reception daily.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Humane animal treatment

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

  • Travelife
url importing http://www.travelocity.ca/Playa-del-Carmen-Hotels-Grand-Riviera-Princess---All-Inclusive.h2661557-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Grand-Riviera-Princess---All-Inclusive.h2661557-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Playa-del-Carmen-Hotels-Grand-Riviera-Princess---All-Inclusive.h2661557-p2.Hotel-Reviews?rm1=a2&

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.