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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Exterior detail
Suite With Jacuzzi and Outdoor Shower
Mini-golf
Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(22 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.4 out of 10
Good
(24 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

8.0 out of 10
Very good
(183 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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  • Pool
  • All-inclusive
  • Spa
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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Punta Esmeralda Beach - 11 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 2,173 reviews
The price is CA $350
CA $350 total
includes taxes & fees
Jun 25 - Jun 26
Ocean Riviera Paradise All Inclusive

Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1881 out of 3965 reviews
Rating 8 - Good. 1001 out of 3965 reviews
Rating 6 - Okay. 556 out of 3965 reviews
Rating 4 - Poor. 262 out of 3965 reviews
Rating 2 - Terrible. 265 out of 3965 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and good food options.
Stayed 4 nights in Apr 2025

6/10 Okay

Yana

Travelled with partner
Liked: Cleanliness, staff & service
The food was horrible. Not once did we like the food. We visited 2 years ago and loved it, and this time it was horrible. Service was good, the bartenders were amazing and fun. No music so bring a speaker. Sunscreen is 35$. A couple vomited in the pool and they closed the pool down, they should of cut them off at 10 am. Beach is good but crowded and first come first serve on spots. Pool doesn't have enough shade area so get there early. Food is the number one for us and this was not it. Other than that it was ok.
Stayed 7 nights in Apr 2025

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Mar 2025

6/10 Okay

Melanio Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Anup

Liked: Cleanliness
Great hospitality, would like to come back….thanks
Stayed 5 nights in Mar 2025

10/10 Excellent

Vilma

Stayed 3 nights in Mar 2025

10/10 Excellent

Tara-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week and had the best time I can’t wait to go back
Stayed 5 nights in Mar 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pristine. Really nice buffet food and quiet. The pools were kept very clean and the drinks were delicious. The beach was beautiful and easily found a lounger for the day. The room was modern and comfortable. My only complaint was the the tvs was really outdated, and could use a flat screen. The pillows on the beds were really uncomfortable, and the bedding was meh. But overall the experience was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Matthew, Enumclaw

Liked: Amenities
Loved the animals
Stayed 1 night in Mar 2025

2/10 Terrible

Waseem

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t work here they are a bunch of scammers they make you pay for everything even that it says everything is inclusive, angry and rude employees that you have to tip to get service their food is very nasty and cheap.
Stayed 4 nights in Mar 2025

2/10 Terrible

Waseem

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude Customer service they need serious customer service training when I got there. They were very rude. Also did not get the room that I booked stuff very very angry and rude and you have to tip everyone you say hi to that’s how bad it is. Food is nasty and the stuff and the workers there try to charge you Even if your reservation is all inclusive. Very very bad experience not going there anymore.

10/10 Excellent

Cheri, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Grand Riviera Princess several times and it is our favourite place to stay in Playa del Carmen. The swim up rooms are the best! And the staff in all of the restaurants are very friendly and helpful, they are great!
Stayed 3 nights in Mar 2025

8/10 Good

Smrithi

Stayed 4 nights in Mar 2025

6/10 Okay

Alla, denver

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Property was beautiful, a little dated. Not enough staff, the staff that were there were working very hard. Management needs to hire more people. Food was ok, not great
Stayed 7 nights in Mar 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort! It was beautiful! The buffets were good but not exceptional. The pressure to book excursions was overwhelming. !!
Stayed 5 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked ALL of the employees. It would be nice if we had a little more information at check in about the resort, not just, "see the QR codes". (We are over 60). The internet was "sketchy", and we didn't realize that there was no food available from 4-6 and we had to make dinner reservations 3 days ahead. All said, it was a beautiful week.
Stayed 5 nights in Mar 2025

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Terrible, only my spouse and I received the VIP, the rest of our family didn't. The resort told us it was Expedia mistake for treating us different than rest of our family, however didn't do anything to fix it. Also we didnt had access to the kids water park, we had 5 kids with us. Our family of 14 had bad experience.
Stayed 5 nights in Mar 2025

8/10 Good

Nicketta M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kian Riley Najaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Massive resort with many facilities and dining options to take advantage of. The staff were Extremely professional, the experience was pleasantly quiet and the property was very clean Good food for an all inclusive resort. Would recommend.
Stayed 4 nights in Mar 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and plenty of room to relax and enjoy
Stayed 6 nights in Mar 2025

10/10 Excellent

Jovie Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and they all have the energy to serve the guests.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Stayed 4 nights in Mar 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this was a beautiful resort! Immaculately cared for!!
Stayed 7 nights in Mar 2025