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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Suite With Jacuzzi and Outdoor Shower
Mini-golf
Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Tres Rios Ecopark - 12 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 2,125 reviews
The price is CA $281
CA $281 total
includes taxes & fees
Jun 16 - Jun 17
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Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1868 out of 3931 reviews
Rating 8 - Good. 993 out of 3931 reviews
Rating 6 - Okay. 548 out of 3931 reviews
Rating 4 - Poor. 259 out of 3931 reviews
Rating 2 - Terrible. 263 out of 3931 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and good food options.
Stayed 4 nights in Apr 2025

6/10 Okay

Yana

Travelled with partner
Liked: Cleanliness, staff & service
The food was horrible. Not once did we like the food. We visited 2 years ago and loved it, and this time it was horrible. Service was good, the bartenders were amazing and fun. No music so bring a speaker. Sunscreen is 35$. A couple vomited in the pool and they closed the pool down, they should of cut them off at 10 am. Beach is good but crowded and first come first serve on spots. Pool doesn't have enough shade area so get there early. Food is the number one for us and this was not it. Other than that it was ok.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 6 nights in Mar 2025

8/10 Good

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room need upgrade!! Outside is beautiful and beach and pools areas are beautiful!!
Stayed 9 nights in Mar 2025

6/10 Okay

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Multiple staff members with concierge and room service were either unhelpful or outright did not seem to care very much if they could help you. Restaurant and beach staff were overall very kind and welcoming.
Stayed 4 nights in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, grounds and amenities were first-class! The food was good and the service was excellent. The Laguna Villa Suites were beautiful and well-appointed, but the many of the details were overlooked. Upon checkin, my welcome gift had not been left in my room, so I had to ask for my bottle of champagne and fruit platter to be delivered. There were also no bath salts, bath bomb amenities in my room, as were shown on all of the video tours that I had watched prior to my visit.
Stayed 5 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities
Excellent service
Stayed 5 nights in Mar 2025

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I love the property, when I did not love was checking in and being told that we’re all inclusive, but not the top-tier all inclusive. There are levels to their all inclusive what you got on Expedia was not what you got there. You had to pay an extra $200 to be all inclusive and to be allowed in certain areas.
Stayed 5 nights in Mar 2025

8/10 Good

Mellissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The animals were in such close range
Stayed 3 nights in Mar 2025

8/10 Good

Shallin

Travelled with family
Liked: Staff & service, amenities
The property needs to be updated. They need to find a way to keep the musky smell out of the rooms and the sewer smells. The beds are super comfortable. All the staff are friendly. The à la cart restaurants could do better. We found the food to be over cooked and tasteless. We enjoyed the buffet they always had such a variety of food. We highly recommend the Chill out restaurant by the beach even though you have to pay for the meals and drinks. The food is amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Armando Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming to this hotel we love it. The beach is relax no heavy waves u can go in and enjoy the water .. excellent restaurants
Stayed 5 nights in Mar 2025

6/10 Okay

Giovanna

Travelled with family
Liked: Cleanliness
In general we had a great time. For a five star resort it could take a lot more maintenance in the rooms. We stayed in the building 7000 and our room had a lot of issues such as the thermostat not working properly, filtering water between shower and toilet area. Overall a good experience but a lot of flaws. Staff is friendly for the most part but they could try harder. Very big property. If you don’t enjoy long walks this is not the right hotel for you. Shuttle service runs constantly but space is limited.
Stayed 4 nights in Mar 2025

8/10 Good

Kelsey, Port Coquitlam

Stayed 7 nights in Mar 2025

8/10 Good

Blia, Sheboygan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was large and nice. Reservation is required at all of the specialty restaurants for dinner (except the buffets and the Sport Bar). Make reservation on their app or with the concierge immediately after check in.
Stayed 3 nights in Mar 2025

2/10 Terrible

Yuriy

10/10 Excellent

James Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly!
Stayed 4 nights in Mar 2025

4/10 Poor

Yuriy

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who cleaned the room, did very bad job. Didn’t even clean it, just took the trash out and made the bed without changing the sheets or taking the sand off the bed. We were at the farthest point of the resort to the beach or pools and the carts never stopped for as even tho we were walking with 5 kids, they were empty driving by us and didn’t stop not once and we were there for 10 days. We waited once for it at the station and it took them 10 minutes to get to the station. It took us about 10-15 minutes walking to the beach. They really need to add more carts and teach them how to drive as well because some of them drive scary, seen few of them and even happened to me when I was walking, they just drove on them without stopping right in front of me and other people as well. We had to stop for him to cross even this we had the right of way. Food was good(ish). Staff not friendly at all, only 2 people over 10 day that I met out of staff was happy to help. Beach is the worst, bunch of rocks on the ground and really really shallow not even up to the waist is the deepest point. Pools were ok.
Stayed 10 nights in Mar 2025

2/10 Terrible

Jessie K

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was served 2 hamburgers that were not cook. Staff were rude at the front desk. Room was dirty bathtub full of sand. No garbage can in the room. Safe didnt work. Felt like a retirment center more than anything else. Food was disgusting.
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Chad

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property was beautiful and the area around the resort was cared for. Beautiful scenery at the beaches and wild animals wandering the grounds made for an amazing backdrop. Only problem we had, was that the “kids club” advertised was not the “kids club” we were met with. Wanted to give the kids some time to themselves with their cousins and have some adult time to relax and take in a nice lunch. However, the staff said “kids club” was for kids and parents and to leave children we would have to book a babysitter at $50 (usd) per kid, per hour. Then the only time to book was between 1p-3p. Brochure and app said it was open from 9a-5p. Also, all restaurants were booked by the time we arrived and got checked in for the duration of our trip. There weren’t even any tables for us to split up our party and just be there at the same time. Like I said, clean, safe, quiet, and scenic, but we will not be back again.
Stayed 5 nights in Mar 2025

2/10 Terrible

Lucybeth

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2025

8/10 Good

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more shuttles around the resort. Kids zone needs to have more things for 10 & 11 year old. They should not be with toddlers.
Stayed 5 nights in Mar 2025

8/10 Good

Rosy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place to stay, people very friendly and they have good food options
Stayed 7 nights in Mar 2025