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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
On the beach, white sand, sun loungers, beach umbrellas
Kayaking
Exterior detail
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Quinta Avenida - 11 min drive - 8.5 km
  • Playa del Carmen Main Beach - 19 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1843 out of 3872 reviews
Rating 8 - Good. 983 out of 3872 reviews
Rating 6 - Okay. 536 out of 3872 reviews
Rating 4 - Poor. 254 out of 3872 reviews
Rating 2 - Terrible. 256 out of 3872 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and good food options.
Stayed 4 nights in Apr 2025

6/10 Okay

Yana

Travelled with partner
Liked: Cleanliness, staff & service
The food was horrible. Not once did we like the food. We visited 2 years ago and loved it, and this time it was horrible. Service was good, the bartenders were amazing and fun. No music so bring a speaker. Sunscreen is 35$. A couple vomited in the pool and they closed the pool down, they should of cut them off at 10 am. Beach is good but crowded and first come first serve on spots. Pool doesn't have enough shade area so get there early. Food is the number one for us and this was not it. Other than that it was ok.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 6 nights in Mar 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly!
Stayed 4 nights in Feb 2025

10/10 Excellent

Pierre, Cochrane

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property provided good value. The staff were pleasant and very helpful and management was engaging. The beach was very excellent. Also there were enough places to stay out of the sun both around the pools and on the beach. The only drawback that I could comment on would be the slow service when it came to drinks. There were few roving waiters to take your order and if you went to the pool bar to order your own drinks the wait was usually 4-8 people deep depending on the time. Not a major drawback for us but something to consider.
Stayed 7 nights in Feb 2025

6/10 Okay

kurian

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
If you are in platinum or villa you need to take trolly to get food or entertainment and that trolly take a while to pick you up. This propery is huge so they don't have enough staff to accommodate you. So if you ask for drinks in buffet they wont bring you. Its nice place to stay but couple things make you uneasy and don't want to come back to this place
Stayed 4 nights in Feb 2025

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked food, staff very friendly ,wildlife ,pools . Seemed a lack of nightly entertainment compared to other places ive been Beach not the best lots of seeweed and rocky water shoes makes a big differnce
Stayed 9 nights in Feb 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2024

10/10 Excellent

Ty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The a la carte dinners were great. We always found something we liked at the buffet. We enjoyed the walking around the resort. It could use a few more bars throughout the resort. Overall we had a really good trip.
Stayed 6 nights in Feb 2025

8/10 Good

Denise, Barrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 5 nights in Feb 2025

10/10 Excellent

Robert, Lethbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Shalini

Stayed 6 nights in Feb 2025

8/10 Good

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Should have more evening activities, my room floor on arrival was very sandy so just better cleaning on that part but everything else was great.
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at this resort. Plenty of pool options, the beach was clean, the entertainment at night was great, and the staff was extremely friendly. The buffet was a little bland, but not terrible.
Stayed 4 nights in Feb 2025

8/10 Good

Pablo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel and the food where pretty good. The hotel is not super luxurious but clean and nice. Our only problem was that they gave us an "upgrade" and it turned out to be a room in a 3rd floor in a building where the elevator was out of service. We have a 6month old baby so this was a pretty bad isue because we had to carry a stroller among other things e flights of stairs. It would seem to me they gave us a room nobody else wanted because if the elevator isue telling us it was an "upgrade". Not cool.
Stayed 1 night in Feb 2025

6/10 Okay

Krzysztof

Liked: Staff & service
Disliked: Property conditions & facilities
Average at the most. It’s ok but nothing extraordinary.
Stayed 6 nights in Feb 2025

6/10 Okay

Sara Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
There was a lot of walking. Poor Staff. Hard to get waited on at Buffet and Bars. I have a bad knee and this was not the place for me. Could not get reservations for restaurants . Only ate at buffets. Food was good.
Stayed 4 nights in Feb 2025

8/10 Good

marvin

Travelled with partner
Liked: Cleanliness
The beach access was nice and close walking distance
Stayed 4 nights in Feb 2025

8/10 Good

Minglu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay, facilities are old but comfortable. Only issue is the washroom smell. The smell was so bad. Could not bear at night time.
Stayed 6 nights in Feb 2025

8/10 Good

Donald, Greely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stone-like sculptures along the pathways & the animal species that frequent the property. Beautiful! The staff & service are exemplary. Very well maintained property; very clean. We didn’t like the “view” from our room 5021. Very disappointing & absolutely no reason, or desire to sit out there whatsoever. The hot tubs were not worth the extra expense.
Stayed 7 nights in Feb 2025

6/10 Okay

Monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is huge nice well maintained. Everyone was nice as far for resteurant the food was good but making reservation was pain in the a....for future travelers i recommend making reservation for resteurant same day you came for all of them!
Stayed 5 nights in Feb 2025

8/10 Good

Cameron

Liked: Staff & service
Stayed 6 nights in Feb 2025

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Feb 2025

8/10 Good

Monica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful! Great staff! Big shout out to Delfina at the buffet and Delilah at the Vaquería restaurant. Oh also, Alex the bartender at the platinum bar!! Great drinks
Stayed 6 nights in Feb 2025

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2025