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Hotel Indigo Playa Del Carmen by IHG

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Premium bedding, in-room safe, desk, laptop workspace
A modern hotel room with a large bed, a bedside table with a phone, a hanging lamp, and a view of the city through large windows.
Point of interest
Outdoor pool, free cabanas, pool umbrellas
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds

A modern hotel room with two beds, a sofa, a round wooden stool, and a walk-in closet.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Terrace

A hotel room with two beds, a desk, and a chair.

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

City center stay.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Quinta Alegría Shopping Mall are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk
  • ‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

5-star luxury hotel near Quinta Avenida
Hotel Indigo Playa Del Carmen by IHG offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2314 square feet (215 square meters) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Playa Del Carmen by IHG. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 2314 sq ft of conference space
  • 215 sq m of conference space
  • Built in 2025
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Indigo Playa Del Carmen by IHG offers 83 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
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  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 611 reviews
The price is CA $435
CA $532 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 300 per person
  • Covered valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 008-007-007871/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

How close is Hotel Indigo Playa Del Carmen by IHG to the airport?

Hotel Indigo Playa Del Carmen by IHG is 21.8 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on Aug 10, 2026 start from CA $151, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Indigo Playa Del Carmen by IHG have an airport shuttle?

Airport shuttle services are not available at Hotel Indigo Playa Del Carmen by IHG.

How close is Hotel Indigo Playa Del Carmen by IHG to the beach?

This hotel is a short 4-minute walk from Playa del Carmen Main Beach and 4-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Hotel Indigo Playa Del Carmen by IHG offer free breakfast?

Free breakfast isn’t provided at Hotel Indigo Playa Del Carmen by IHG, but continental breakfast is offered for a fee of MXN 300 per person. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Hotel Indigo Playa Del Carmen by IHG?

No, there is no casino at this hotel, but Riviera Gran Casino (12-min walk) is nearby.

What time is check-in at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Indigo Playa Del Carmen by IHG?

Free parking is not available at this hotel. Valet parking is available for MXN 400 per day.

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Hotel Indigo Playa Del Carmen by IHG features an outdoor pool.

Does Hotel Indigo Playa Del Carmen by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Indigo Playa Del Carmen by IHG have a spa?

There are no spa services available at this hotel.

How close is Hotel Indigo Playa Del Carmen by IHG to downtown Playa del Carmen?

Hotel Indigo Playa Del Carmen by IHG is 0.4 mi away from Playa del Carmen.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 134 reviews
Rating 8 - Good. 30 out of 134 reviews
Rating 6 - Okay. 6 out of 134 reviews
Rating 4 - Poor. 1 out of 134 reviews
Rating 2 - Terrible. 4 out of 134 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was top notch, Alma at the front desk was so helpful.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mistyca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff was great, the design was great. Everything was close a good walking distance to the beach.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We enjoyed every minute of our stay. Very stylish interior design, nice furniture, outstanding cleanliness, great rooftop. Amazing neighborhood just two blocks from the beach. Staff is extremely helpful and friendly. 100% will stay again next time!
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that place, nice pool , close to the beach og to everything
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Mac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Som

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

YIXUAN

Liked: Staff & service, amenities, property conditions & facilities
The hotel had a very strong scent throughout, which was quite overwhelming and uncomfortable.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Afik

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities
Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel for our family. It was close to the beach and 1 block away from 5 Ave. Everything we needed was close by. And the rooftop pool on the property was amazing. Not large but perfect for us with sea views. But the best part?? The staff. They have the best people: Ricardo in the parking, Yoan and Alma at the front desk, Ricardo and Sandi in the restaurant. They were the best. We will back at this property again and again. Thanks for everything!!!
Nighttime at the pool
Day time at the pool
Amazing Breakfast
Breakfast
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, from the street and the lobby to the room. The room was spotless, quiet, and the bed, bedding, and pillows were super comfy. The staff (Alma, at the front desk) was incredibly helpful, kind, and friendly. We felt welcomed from the moment we crossed the door. The rooftop is also beautiful. It's clean and comfortable, and has a great view. Our room had an ocean view, which is technically accurate, and although you can see it from the bed, you are actually seeing it from over a few other buildings; it's not ocean front (which I already knew). Unintentionally, the location was perfect for our purpose. There are also multiple restaurants in the area. The only thing I didn't like was that the bathroom was a bit loud. I'd definitely stay there again. Highly recommended!
Stayed 1 night in Apr 2026

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