See all properties

Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Property video
View from room
Exterior detail
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(64 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(95 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

You may also like

Ad
Exterior detail

Holiday Inn Express & Suites Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,002 reviews
The price is CA $107
CA $134 total
includes taxes & fees
Dec 11 - Dec 12
Holiday Inn Express & Suites Playa Del Carmen by IHG

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 2.5 km
  • Playa del Carmen Main Beach - 17 min drive - 9.5 km
  • Maroma Beach - 24 min drive - 16.1 km
  • Xcaret Eco Theme Park - 27 min drive - 19.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,599 reviews
The price is CA $494
CA $494 total
includes taxes & fees
Dec 1 - Dec 2
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1583 out of 2900 reviews
Rating 8 - Good. 687 out of 2900 reviews
Rating 6 - Okay. 355 out of 2900 reviews
Rating 4 - Poor. 140 out of 2900 reviews
Rating 2 - Terrible. 135 out of 2900 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Bethzaida, Windham

Travelled with partner
Loved the swim up suit. Was expecting better food half the restaurants were closed. The beach area was dirty and smell was not good.
Stayed 6 nights in Aug 2025

10/10 Excellent

David, HOLLYWOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A+ highly recommend
Stayed 4 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful
Stayed 4 nights in Aug 2025

10/10 Excellent

Kashka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very kind & accommodating well dressed staff. Only complaint that I have is could use a full length mirror & the swim out pool area can be very slippery when getting in & out the pool. Be careful
Stayed 4 nights in Aug 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo fue excelente lo único que cambiaría sería unas baldosas de las habitaciones para que el hotel siga conservando su belleza
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have been to many all-inclusive resorts in Mexico. Sadly, this one was the worst so far. The food was less than mediocre, and the rooms were dingy. The staff was great for the most part, but the buffet and restaurants could use a facelift.
Stayed 8 nights in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this property. Enjoyed excellent food options on the buffet, friendly and accommodating staff, spacious room with stocked mini fridge.
Stayed 4 nights in Aug 2025

10/10 Excellent

Wanda

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Aug 2025

6/10 Okay

Mariely

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay I loved the ambiance and the staff were lovely. I just wish that all of the restaurants were more available to the guests as there was so many people trying to reserve at the same time due to the restaurant only being open one day out of the 5 days I was staying there.
Stayed 3 nights in Jul 2025

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Maria A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was not my favorite
Stayed 2 nights in Aug 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful. Nice staff and the food was deliciouso
Stayed 4 nights in Aug 2025

10/10 Excellent

Pahuldeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best ever resort. Everything was well maintained and organized. Love the way how everyone was so polite and calm if the guests needed something. I have been to so many different resorts , this has been such an amazing experience.. highly recommended!! Am I coming back to this resort for vacation ? Definitely!!!! Already planning for another trip ! The staff is just amazing and so polite. They are always there to help if something.
Stayed 5 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was high quality, clean, daily activities. Staff polite and professional, restaurants well maintained , food selections good.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kandace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, second time staying.
Stayed 5 nights in Aug 2025

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 7 nights in Aug 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Rachell Villanueva, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived to when I left everyone was amazing; checking in and out was a breeze no issues property is absolutely beautiful every one there made you feel welcomed and like family definitely will be back again for vacations ☺️💕
Stayed 5 nights in Aug 2025

8/10 Good

David Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great and very friendly. I had a great time. Definitely will come when they have no seaweed. Thank you
Stayed 7 nights in Aug 2025

8/10 Good

Jessica Linda

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Pools close at 8, which is nonsense. Booked honeymoon suite, didn’t get a private dinner. The resort cancelled it sighting rain, the sky’s were clear all day. Hibachi was really nice. Concierge is a joke. P (concierge manager), rude and deceitful. Post they have 6 restaurants- rarely open. Room service said would be 45 minutes, took 1.5 hours. The valets and bartenders are the only personal people who seem to care about the customer experience. Waiters and concierge all rude. Maybe it was because we were from the US. Really seemed like a we have your money anyway and do not care mentality. Will not return to a Princess resort. Looked amazing on paper. Super disappointed. Pro’s Valet/bartenders Excursions were amazing but can get those anywhere. Pools were nice, but closing at 8 at an adult all inclusive is ridiculous.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing! Very friendly, accommodating, and made you feel like family! The food options were all fantastic! It was a great mix of relaxation and lots of entertainment! The day time activities at the main pool were all engaging and entertaining while still allowing a good atmosphere to relax in. There was a show every evening as well to finish the night off after a delicious dinner! The whole place was clean they did a great job of keeping up with the maintenance. We would absolutely love to come back!
Stayed 5 nights in Jul 2025

8/10 Good

Gregory, Dawsonville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Swimouts
Stayed 5 nights in Aug 2025

4/10 Poor

ronnie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025