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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club
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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
1 bedroom, premium bedding, down comforters, free minibar
11 restaurants, dinner served, seafood
7 outdoor pools, sun loungers, lifeguards on site
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(40 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

View from room

Deluxe Room

8.0 out of 10
Very good
(377 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(59 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playacar Golf Club - 10 min drive - 9.5 km
  • Playa del Carmen Main Beach - 12 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪The Buffete - ‬3 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min drive
  • ‪Lobby Bar - ‬10 min walk
  • ‪Cupcake Cafe - ‬9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2484 out of 4842 reviews
Rating 8 - Good. 1105 out of 4842 reviews
Rating 6 - Okay. 666 out of 4842 reviews
Rating 4 - Poor. 323 out of 4842 reviews
Rating 2 - Terrible. 264 out of 4842 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. The property offers so much there is always something to do.
Stayed 5 nights in Aug 2025

10/10 Excellent

Azucena Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 5 nights in Aug 2025

10/10 Excellent

Xiomara

Stayed 3 nights in Jul 2025

10/10 Excellent

Thalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful property with direct access into the park, has a amazing lagoon with perfect white sand. My children loved it, the wildlife pools and safety.
Stayed 5 nights in Jul 2025

4/10 Poor

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Buffets and restaurants close at 10:00pm, except two, pizza and tocos. Room service is suppose to go all night. I never got to use room service as I called several times, different days and times. They never answered the phone. The tv has two English channels and you cannot connect your personal Netflix or sling accounts due to the tv blocking the connection to have terms agreed to and it wouldn’t let you do that. You can’t make dinner reservations over the phone so you must walk to a certain building to make them in person even though there are two people located at the personal desk in each building. They don’t tell you before you book that what ever length of time you stay you only have half the restaurant credits to use. So if you stay for eight nights you only get 4 all inclusive nights to eat dinner at a restaurant, and that’s only if you book your dinners 2-3 days in advance. I was there for eight nights and was only able to eat at a restaurant twice due to nothing being available. The buffet wasn’t trash but they don’t change anything except the hot cooked food stations that are made infront of you. All the pools close at 8pm and for what I’m on vacation not curfew. The resort is huge and exhausting.Overall everything thing was inconvenient and just disappointing. The bed in breakfast offered was a joke. They brought bread and fruit. Nothing about this resort was effortless and accommodating. Glad I turned the time share down, imagine paying $22,000 to do this again
Stayed 8 nights in Jul 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

MARC, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, great plant life and animals life. It is well cared for. The staff at the resort are super helpful and friendly. Roman at the pool snack bar went above and beyond everyday. Russell in the Oriental restaurant was great. The pool bar featured three amazing bartenders - Victor, Jose, and Selma. Our cleaner for the week was Consuela. She did an awesome job and helped out with a problem I had, which she was able to solve. Thank you to all staff which defiantly made the stay great. Food was OK, we found items that we liked at each meal, but it underwhelming. The room was great. The pools were amazingly clean and refreshing.
Stayed 8 nights in Jul 2025

10/10 Excellent

Federico, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Sandra g.

Stayed 4 nights in Jul 2025

10/10 Excellent

Susie

Liked: Cleanliness, amenities, property conditions & facilities
I love this place. The snorkeling was amazing, the entertainment was excellent. The food is pretty good but the best part other than the nature is how social the place is!
Stayed 7 nights in May 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby is very hot! That was my only issue. Other then that, the hotel is beautiful!
Stayed 3 nights in May 2025

10/10 Excellent

Karina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

6/10 Okay

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Rubi

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great for kids -family enviroment No much for adults It is a big resort. You need to wait for a golf car to go around It is big. So no an actual personalized experience, compared to other resorts. But it is nice.
Stayed 2 nights in Jun 2025

6/10 Okay

laura, Dayton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s a beautiful resort. If not going to various parks, it’s very boring. Eating, drinking, swimming repeat! No entertainment daily or nightly. Need need need entertainment 100% Blow dryers in room, no irons in rooms. No Dr Pepper , need area for continental breakfast. More waitresses at pool. Need more interaction at pools just boring .
Stayed 4 nights in May 2025

10/10 Excellent

Michelle Ayala

Great service
Stayed 7 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like every thing there the room the service the foodthe beach to swim lots os swiming pools we gave a wonderfull time
Stayed 4 nights in May 2025

10/10 Excellent

Vivian K.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked that the hotel has its own private beach. Great staff and many options to dine here. Including shops and stores on site.
Stayed 6 nights in May 2025

10/10 Excellent

JACOB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience.
Stayed 3 nights in May 2025

10/10 Excellent

Yveto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay there . Great atmosphere, great food. I will definitely come back.
Stayed 4 nights in May 2025

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and property grounds. Animals all around. Friendly staff. Good food. Short walk to Xcaret.
Stayed 4 nights in May 2025

10/10 Excellent

joffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2025

6/10 Okay

Ilir

Stayed 8 nights in May 2025

10/10 Excellent

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was awesome no complaints at all.
Stayed 3 nights in May 2025