4 sur 5

This property basically offers you to enjoy the beauty of nature and the beach in the absolute best way possible. I will never forget waking up to monkeys in my balcony and the other wild life that are literally roaming freely through the hotel!

Publié par un voyageur vérifié le 25 mars 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

27 mars 2020 par Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

3 sur 5

The location of this property was great. We loved being right next door to Xcaret and benefitted from the unlimited pass. The property itself was pretty tired. The food was ok but we got tired of it by about the 3rd day. The speciality restaurants were better than the buffets! We received a $920 resort credit when we booked but it turned out that it was just a bunch of coupons and not a credit at all. Our room was a little mildewy (as many hotel rooms in tropical locations are) but that smell is still not out of our clothes 10 days after returning. We couldn’t adjust our air below 22 degrees and that was too warm and uncomfortable for us. Many of the shops on site are vacant. The larger pool was definitely a party pool and not great for families. Finally, it was difficult to obtain seats at the beach and the pool ... when we finally did find seating up the hill from the beach we were asked to leave because we didn’t have the correct bracelet (time share sales people were abundant & aggressive). In general, the property could use a facelift. Our main attraction was Xcaret and we enjoyed our time there and the convenience of being next door. However, I wish we would also have looked into the other Xcaret hotel and we would not return to this property.

Publié par TJPorter de Boston, le 9 mars 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

12 mars 2020 par Customer Care

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

2 sur 5

This resort does have a handy location to the Xcaret eco park, but overall it is disappointing. The front desk is not very helpful at all, as they put us in the wrong rooms, then said they would move us on Sunday. Come Sunday the front desk knew nothing about this and they never moved us. We also did not get the extra items that we had purchased until 3 days after arrival, and then it was a small bottle of lousy tequila and 3 pieces of fruit- so don't bother with any upgrades. Then they behaved as if they had done us a big favour as opposed to giving us what we already purchased- I had to explain to them that in not providing this to us they were committing fraud. In addition, the food was okay at best and down right horrible at worst. If you like water you will enjoy the alcohol. We will definitely not be returning.

Publié par un voyageur vérifié le 1 mars 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

2 mars 2020 par Customer Care

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

5 sur 5

We loved the monkeys around the property. Food and entertainment was great.

Publié par un voyageur vérifié le 29 févr. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

29 févr. 2020 par Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

3 sur 5

The property was exceptional with many activities to do and the large pools were great. However I asked for a room closer to the room my grandchildren and father were staying in but ended up the opposite end of the resort. A lot of walking and stairs since they put me on the 3rd floor with no elevator. I am 75. Also the key code did not work three times so I had to walk back to the lobby and have it re-keyed. One day as I was getting out of the shower, in walks a couple into my room. There key opened my door! This was unacceptable as I told the front desk.

Publié par Richard de Massachusetts, le 24 févr. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

24 févr. 2020 par Customer Care

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

5 sur 5

Incredible eco property!! Beautiful grounds, immaculately maintained and interactive wildlife including monkeys, deer, coati, parrots and Flamingos. Beach was beautiful but a little small, however the layout and giant sand bag softens the waves making it safe for little ones to swim.

Publié par un voyageur vérifié le 18 févr. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

19 févr. 2020 par Customer Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 sur 5

Publié par un voyageur vérifié le 17 févr. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

17 févr. 2020 par Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 sur 5

Property layout was great! Very beautiful and staff was excellent

Publié par un voyageur vérifié le 6 févr. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

6 févr. 2020 par Customer Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4 sur 5

Great view. Great food. Only bad thing is that they were doing some work outside of our room and it was noisy.

Publié par un voyageur vérifié le 21 janv. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

22 janv. 2020 par Customer Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 sur 5

I cannot say enough good things about this hotel and the staff. The friendliness and professionalism was exceptional. The atmosphere and freedom of choice was exemplary. The location and amenities could not be beat. I would recommend this resort to anybody and everybody. The opportunities for adventure nearby were endless. The entertainment at night involved a lot of local culture. Mexico and Mexicans Should be very proud of what they have to offer in culture, natural beauty and friendliness. Be sure to experience the adventure park in titled X Plor. Also, the X Caret park and show at night from 7 to 9 PM. The entire staff from the cleaning crew to security to hospitality are smiling at all times. I have to say it was really hard to go back into the real world after spending a week at this hotel.

Publié par un voyageur vérifié le 19 janv. 2020

Cette évaluation vous a-t-elle aidé?

Commentaire de Gestion de l’hôtel

20 janv. 2020 par Customer Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Créez votre compte gratuitement

Créez votre compte gratuitement

Ouvrez une session dans votre compte

Ouvrez une session dans votre compte

Nous sommes désolés, nous n’acceptons pas de réservation pour cet établissement sur notre site.

Le formulaire comporte des erreurs.

Points d’intérêt

Entrez des dates pour voir les disponibilités

Veuillez corriger les erreurs suivantes pour continuer : Veuillez entrer une date d’arrivée Veuillez entrer une date de départ Veuillez fournir l’âge des enfants ci-dessous Veuillez entrer vos dates de voyage ainsi : dd/MM/yyyy

Description de l’hôtel

Deluxe Room

Deluxe Room Concierge 1AD

Deluxe Room 1AD Unlimited XCARET Xperience

Deluxe Room Unlimited XCARET Entrance and Xperience

Royal Level Luxury Room Unlimited XCARET Xperience

Deluxe Room 1AD

Note de Occidental at Xcaret Destination - All Inclusive fondée sur 276 évaluations vérifiées

Évaluations des clients du Occidental at Xcaret Destination - All Inclusive

À propos du Occidental at Xcaret Destination - All Inclusive

Rénovations et fermetures

Détails tout inclus

Commodités conviviales pour la famille

Internet

Stationnement

Commodités de la chambre

Nourriture et boissons

Activités à proximité

Soins spa

Accessibilité

Politiques de l’hôtel

Arrivée

Départ

Types de paiement

Enfants et lits supplémentaires

Animaux

Politiques

Frais

Extras en option

Bon à savoir

Récompenses et affiliations

Veuillez corriger les erreurs suivantes pour continuer :

Veuillez entrer une date d’arrivée

Veuillez entrer une date de départ

Veuillez fournir l’âge des enfants ci-dessous

Veuillez entrer vos dates de voyage ainsi : dd/MM/yyyy