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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

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View from room
Private beach, white sand, beach towels, beach massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
7 outdoor pools, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪3 min drive‬
  • Ferry to Cozumel
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, down comforters, free minibar, in-room safe

Junior Studio Suite

7.6 out of 10
Good
(37 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(359 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge)

7.6 out of 10
Good
(57 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playacar Golf Club - 10 min drive - 9.5 km
  • Playa del Carmen Main Beach - 12 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.99 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2267 out of 4479 reviews
Rating 8 - Good. 1034 out of 4479 reviews
Rating 6 - Okay. 626 out of 4479 reviews
Rating 4 - Poor. 300 out of 4479 reviews
Rating 2 - Terrible. 252 out of 4479 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Lawrence Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd visit to this property. I enjoyed the 1st time so i returned few years later. This time it was dingy, under staffed and pool was dirty. Noone cleaned the pool each morning like ppool
Stayed 3 nights in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
There is wheelchair accessibility throughout the entire property, some buildings dont have an elevator so make sure to get a room near the lobby where there are two. And it's near most restaurants and stores. The property is beautiful specially if you like nature. There are plenty of choices for food and its pretty good, dont expect 5star restaurant quality on all of it but you will always find something you like. All the staff is really nice, any issues and they will make it right. There are several pools, very very big pools so there are choices for tranquility and there are choices for entertainment.
Stayed 7 nights in Apr 2025

10/10 Excellent

Bernice Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Katherine Louise

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is beautiful! Check in process is horrific. Concierge at desk in each building becomes very annoying. Every time you pass them they are trying to sell you something club membership, excursions etc

6/10 Okay

Janet Abalorio

Disliked: Staff & service
We attended a wedding here with over 80 guests. Property was beautiful, however because it is so enormous it takes time getting from place to place. Be ready to walk the distance between hotel rooms and the lobby area where most of the activities/restaurants are located. The beach was also a trek to get to from the hotel. They do offer shuttle service if you don’t mind waiting in the heat/humidity. Staff was very unaccommodating and at times rude to guests. Also, we arrived at 9am and checkin wasn’t until 3pm. They charged each guest in our wedding party $15 pp to use the amenities before checkin, which I felt should be disclosed so our guests would be aware of this extra charge.
Stayed 5 nights in Apr 2025

10/10 Excellent

Michelle Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back.
Stayed 5 nights in Mar 2025

10/10 Excellent

Faby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good, we loved.
Stayed 9 nights in Mar 2025

10/10 Excellent

Aldin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental XCaret Destination is a place to come back to. Lushes natural trails, private beach, adult beach, wildlife, Mayan Ruins, and easy access to all XCaret Parks. The food was excellent, the staff was friendly, accommodating, and helpful. There is an adults only pool giving the peace and quiet some might prefer. Don’t forget to catch the stunning sunrises and eat breakfast on the expansive oceanfront buffet. Staff is hard-working and kind. Nature trails on the premises. Drinks of your choice delivered to you while relaxing on the beach is definitely a relaxing experience. Seriously, this place has everything and I can’t wait to go back!
Stayed 7 nights in Mar 2025

10/10 Excellent

Natalya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great ,certainly recommend it and we r planning to come back again ! Was very convenient that it was next to XCaret park
Stayed 5 nights in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff treats you different if you go through Expedia or any other agency
Stayed 4 nights in Mar 2025

8/10 Good

Delena

Travelled with family
Liked: Cleanliness, property conditions & facilities
The wild animals roaming around was a unique experience.
Stayed 7 nights in Mar 2025

8/10 Good

Robertsuriyha

Stayed 5 nights in Mar 2025

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything regarding our stay was top of the line. Nothing to complain about or single out.
Stayed 5 nights in Apr 2025

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort grounds with lots to do however the check in lines were long and the taste of the food was in need of improvement…
Stayed 2 nights in Mar 2025

8/10 Good

Nohemi

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the royal level for 4 nights. Loved it. If you’re looking for a laid back place to kick back and relax this is it. May not have to most activities but next to all the Xcaret parks. Staff was fantastic. Only negative for me was the room wasn’t anything special and was tough to fully cool. Food was nothing special but royal level restaurant was fantastic. We are already planning our return trip.
Stayed 4 nights in Mar 2025

6/10 Okay

Estefania

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We paid for joint rooms but we got separate rooms and although they were doors and a hallway from each other it really ruined the experience as our family had to split
Stayed 7 nights in Mar 2025

6/10 Okay

Juan

Travelled with partner
To much pressure for time Share !!
Stayed 4 nights in Mar 2025

10/10 Excellent

Suzane

Stayed 3 nights in Mar 2025

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!
Stayed 6 nights in Mar 2025

10/10 Excellent

Akira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a wonderful place. We spent 5 nights here and the time flew by. The all inclusive meals were plentiful. If you are going to Xcaret it is only a 5 minute walk away, and if you get tired you can return to the hotel to rest and eat.

10/10 Excellent

Mario

Stayed 5 nights in Mar 2025

8/10 Good

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the Wildlife
Stayed 7 nights in Mar 2025