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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
7 outdoor pools, sun loungers, lifeguards on site
1 bedroom, premium bedding, down comforters, free minibar
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

Royal Suite (Level)

8.6 out of 10
Excellent
(17 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(45 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(396 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(41 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(27 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Costero - ‬16 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2619 out of 5050 reviews
Rating 8 - Good. 1143 out of 5050 reviews
Rating 6 - Okay. 694 out of 5050 reviews
Rating 4 - Poor. 327 out of 5050 reviews
Rating 2 - Terrible. 267 out of 5050 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the different options and variety o food
Stayed 8 nights in Nov 2025

10/10 Excellent

Norma Selene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very convenient, shops , pools, lobby good swim up bar
Stayed 5 nights in Oct 2025

8/10 Good

Hernan

Stayed 8 nights in Jul 2025

6/10 Okay

Arian

Liked: Staff & service, property conditions & facilities
Loved everything but the food.
Stayed 5 nights in Aug 2025

4/10 Poor

Joana eugenia Rodriguez

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Sergio

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Safety is a concern, someone stole my towels and the only response I got was , they will charge $25 dollars each, so if you leave something while in the pool and someone stole it they are not responsible. Not safe place
Stayed 5 nights in Aug 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
Stayed 3 nights in Aug 2025

6/10 Okay

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at this property. It has changed drastically in the last few years losing it’s charm from before. The Expedia special is nothing but a sales pitch. One of the sales agents told us that the Expedia VIP rate is a joke within their staff. They call it a VIP treatment but all it is is just that a name there is NO VIP. We stayed in a room that had toilet issues for four straight days, until they supposedly upgraded us, to a very dumpy dirty room. The staff around transportation only cater to the folks in the upscale buildings. They are rude and they don’t wait for the regular guests. The only plus to this hotel is that it has a direct entrance into xcaret. I will not be staying here again. Upon arrival I was hit with an additional $1000 charge because my daughter wasn’t charged as an adult even though she’s a child. I used to love this hotel but I would not recommend it.
Stayed 7 nights in Aug 2025

6/10 Okay

Dakota Malia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
So me a my bf stayed at the occidental Armando at the front desk checked us in and was amazing he got us an amazing room it had two beds and we were close to the lobby and from our room the monkeys would swing in these big trees right by our balcony. It was a beautiful hotel the only thing was like bathrooms by the pools will get really badly dirty and I would have to go back to my room to use the bathroom the service was all amazing I personally didn’t really like all the food the snack bars was not my thing it just wasn’t the buffet I was expecting so definitely don’t have high expectations of the food we went and made reservations for the streak house and Mediterranean and both were really good just make sure you go and make it one night ahead bc they fill fast. Now the main buffet at breakfast there everyday and our amazing server went out and about always on our last day he made us a surprise chocolate covered strawberries with a nice note in chocolate saying have a good trip the most sweetest person ever made me not want to leave. The food I will say was good breakfast they have a egg station the chef had always a smile and was so fast best omelets ever. Lunch was good too better than the snack bars I feel like bc there is way more variety and dinner they would change it up from seafood to tacos to others and we got to enjoy some of that which was really good. Let’s not forget the house keeping they always did an amazing job everyday like clock work. Amazing staff ❤️
Our room
So many wildlife and let’s not forget the iguanas
So much nature your in
Stayed 6 nights in Aug 2025

10/10 Excellent

Paola

Travelled with group
Liked: Amenities
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was super friendly!
Stayed 7 nights in Aug 2025

2/10 Terrible

Robert

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The natural surroundings of this resort are truly beautiful, but unfortunately the experience is ruined by the staff. They are unprofessional, rude, and unhelpful. Nobody answers the phone when you call, and there is no greeting or sense of hospitality from the moment you arrive. For an all-inclusive resort, the service is far below expectations. It’s a shame such a beautiful location is managed so poorly—hopefully a reputable hotel chain takes over one day and trains the staff properly to match the quality of the setting.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. The property offers so much there is always something to do.
Stayed 5 nights in Aug 2025

10/10 Excellent

Graciela

Stayed 4 nights in Aug 2025

10/10 Excellent

Jesus B Cruz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stuff carlos in the royal level 10 at 10 best
Stayed 6 nights in Aug 2025

10/10 Excellent

Jerardin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental is beautiful. The staff service is 100/10. Food is amazing, options are wide. I have nothing but wonderful things to say. Truly an amazing stay
Stayed 6 nights in Aug 2025

6/10 Okay

DANA

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property itself is beautiful but the beach area was like a sess-pool. So we swam in the pool most of the time Which we can do at home. The food was terrible almost in edible at times. And be prepared to walk although the resort is beautiful and you get to see lots of wildlife it takes about 20 minutes to walk from the lobby to the beach. There is a little golf cart that drives around every 10 minutes supposedly but often times it did not feel like it came around very often so plan on doing lots of walking. The room itself was beautiful and big for the price we paid to stay there. I would say we got what we paid for, but I will certainly never be back. We paid 550 per person all inclusive from dallas.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 4 nights in Aug 2025

6/10 Okay

Claudia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The food is terrible, the bathrooms are dirty the whole time and smell awful, as well as the corridors. The place is definitely under staffed, they have 1 person doing the job of 3.
Stayed 5 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location a lot of fun and great food and great views and good vibes
Stayed 7 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge and beautiful a lot things to do
Stayed 7 nights in Aug 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service

Felt and sounded like Cancun not relaxing

Overall, my stay at the Occidental was what I expected in terms of amenities, cleanliness, and service. However, one major drawback significantly impacted my experience: the constant loud music. From early in the morning, the beach area blasted salsa music at full volume. Later in the day, the speakers and activities moved to the main pool. Unfortunately, my room was directly across from the pool. Even though my balcony faced the opposite direction, the pounding music and microphones with staff shouting commands carried into my room all day. I came on this trip to relax, but the noise level made it very difficult to unwind. I wish one of the reviews I read beforehand had mentioned this, as it would have helped set expectations. For travelers who enjoy a lively party atmosphere, this hotel might be perfect. But for those seeking peace, quiet, and relaxation, it may not be the best choice.
Stayed 7 nights in Aug 2025

2/10 Terrible

Adonis

Disliked: Cleanliness
Las personas buenas con exepcion mala comida mala bevidas
Stayed 5 nights in Jul 2025

10/10 Excellent

Patricia

Stayed 5 nights in Jun 2025