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Occidental at Xcaret Destination - All Inclusive

Property class: 4
4-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Building design
7 outdoor pools, sun loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.8 out of 10
Good
(51 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(431 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Cenote Santa Cruz - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 19 min walk - 1.6 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Río Secreto - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Playa del Carmen
  • Pool
  • Breakfast included
  • All inclusive plans available
  • Spa
4.3 out of 5, Excellent, 1,477 reviews
The price is CA $1,139
CA $1,382 total
includes taxes & fees
May 5 - May 6
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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • No elevator

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on May 19, 2026 start from CA $294, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer aromatherapy, body treatments, and body scrubs.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2779 out of 5284 reviews
Rating 8 - Good. 1206 out of 5284 reviews
Rating 6 - Okay. 706 out of 5284 reviews
Rating 4 - Poor. 330 out of 5284 reviews
Rating 2 - Terrible. 263 out of 5284 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

CRISTINA MARINA, EAST BRIDGEWATER

Liked: Cleanliness
Stayed 6 nights in Mar 2026

10/10 Excellent

CRISTINA MARINA, EAST BRIDGEWATER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming here! The rooms are clean, staff is helpful, and the surrounding grounds are beautiful. It is a family friendly setting where you feel safe and pampered.
Stayed 6 nights in Dec 2025

10/10 Excellent

Byron Eliu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exvellent
Stayed 7 nights in Jan 2026

8/10 Good

Russell Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to this resort the staff were very helpful and very friendly. We enjoyed the pool and beach every day we were there. Lots to do for the family that wants activities close. The only bad thing I have to say about our stay is that we only had one day of hot water in our shower even after having maintenance come look at it.
Stayed 4 nights in Mar 2026

4/10 Poor

amariah

Disliked: Cleanliness, property conditions & facilities
Bedspread was dirty upon check in. No beach access except the small bay. It is much, much smaller than it looks in pictures. It is NOT all-inclusive. Coffees are extra. Lobster is extra. There are beach chairs, but not enough. And only "club" members are allowed to use 3/4 of the chairs. There are several restaurants, reservation only. You reserve the day before, but not more than 2 days. The restaurants were usually all booked during our 8 night stay. The food at the restaurants was pretty terrible except the oriental. The steakhouse was the worst. The steak had the texture of a kitchen sponge.
Stayed 8 nights in Feb 2026

10/10 Excellent

HUMBERTO, CALI

Liked: Cleanliness, amenities, property conditions & facilities
The best option
Stayed 7 nights in Jan 2026

10/10 Excellent

Alejandro

Stayed 5 nights in Jan 2026

10/10 Excellent

Alejandra, Chicago

Stayed 2 nights in Jan 2026

8/10 Good

Yosnier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay only because we booked Royal. The food at the Royal restaurant is delicious, but the buffet food was mediocre. So we ended up having breakfast, lunch AND dinner only at the Royal restaurant, and after 3 days we were bored of eating always the same. I would still recommend the resort due to its proximity to Xcaret park, but ONLY if you book Royal and you're staying for a few days.
Stayed 4 nights in Dec 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bed was comfy, pools were clean
Stayed 11 nights in Jan 2026

2/10 Terrible

Isabella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐ 1 Star – Deeply Disappointing Experience Our stay at Occidental Xcaret was extremely disappointing and nowhere near what you would expect from an “all-inclusive” resort. First, the service was noticeably lacking. Staff were generally unhelpful and indifferent, and there was zero flexibility or accommodation for a late check-out, even when the resort was not busy. We felt rushed out rather than valued as guests. The amenities were poor and outdated. The overall design of the resort feels old and neglected, and the rooms were lackluster, worn, and far from comfortable. This is not a property that feels refreshed or well maintained. The biggest issue by far was the food. It was so bad that we ended up eating in town every single night, which completely defeats the purpose of booking an all-inclusive resort. Limited variety, poor quality, and unimpressive flavors across the board. Calling this place an “all-inclusive” is misleading. Between the subpar food, weak amenities, and lack of service, it simply doesn’t deliver on the promise. Overall, this resort fell short in almost every category. We would not return even if we were offered credit, even if it was free, that’s how bad it is. We would strongly recommend looking elsewhere if you want quality service, good food, or a true all-inclusive experience.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kristina

Stayed 7 nights in Jan 2026

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, mini bar was replenished everyday, food was excellent!
Stayed 7 nights in Jan 2026

6/10 Okay

Maria Luz

Liked: Cleanliness
Menu needs to have more fresh choices, hotel bathroom need to be free of mold
Stayed 3 nights in Jan 2026

10/10 Excellent

arturo esparza

Stayed 7 nights in Dec 2025

10/10 Excellent

Penchala

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean... Food and services is first class. Had a good vacation
Stayed 6 nights in Jan 2026

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities
Staff were friendly and we enjoyed the wild life on the property.
Stayed 14 nights in Jan 2026

10/10 Excellent

Neil Jed

Stayed 6 nights in Jan 2026

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful, great amenities and super friendly staff!
Our favorite waiter is Roman- he’s at the snack bar above the waterfall- he’ll take great care of you!
Love the endless pools!
Monkeys!
Above and beyond touches- it was one of our groups birthday and the staff brought this cake to our room.
Stayed 6 nights in Jan 2026

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beyond beautiful! So many animals free roaming the property. Mayan ruins tucked away throughout the grounds. The pools were very nice with plenty of seating. The employees were excellent with a special call put to Dayreth and her yoga class. Check-in was easy although we were provided no information about the property. We had to ask around to a number of people about what was included and what wasn’t. Some pools are reserved for special club members but they were not well marked nor were we told about them. The Expedia description listed a water park so we assumed we had access to Xcaret. But that was not the case. The best we can tell the “water park” referenced was a child’s play area. The food was very poor. It was tasteless and rarely warmer than room temperature in the buffets as well as the restaurants. I would still go back if a good deal presented itself.
Stayed 7 nights in Jan 2026

10/10 Excellent

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2025

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Barry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much larger than it seems. Tide pool is great
Stayed 6 nights in Jan 2026

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Awesome resort with great staff and abundance of wildlife. Food and drinks were on point compared to other resorts that I have visited in the area. Beach area is a safe place for swimming with no waves and lots of shallow water for kids.
Stayed 10 nights in Jan 2026